Harlow · Compare
Old Harlow Health Centre vs Nuffield House Health Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Old Harlow Health Centre’s Practice Grade is clearly higher than Nuffield House Health Centre’s: its likely range lies wholly above.
Side by side
| Measure | Old Harlow Health CentreCM17 0AX | Nuffield House Health CentreCM20 3AX |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 84.6likely range 77.7 to 88.5119 survey answersClearly higher | 57.0likely range 46.7 to 67.4117 survey answers |
| Label (against the England average) | Clearly above the England average | No label |
| Patients who describe the practice as good | 89.5%likely range 79.8% to 94.9%, 119 answersClearly higher | 48.2%likely range 33.7% to 63.1%, 117 answers |
| Access (mean of the two below) | 72.9%likely range 69.4% to 75.9% | 77.2%likely range 72.9% to 80.7% |
| Appointments within two weeks of booking | 89.2%likely range 84.0% to 92.8%, 2,902 appointments | 89.5%likely range 83.8% to 93.3%, 2,481 appointments |
| Calls answered by the practice | 56.5%likely range 51.7% to 61.2%, 8,757 calls | 64.8%likely range 58.3% to 70.8%, 4,571 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 75.9%likely range 64.2% to 84.7%, 117 answers | 29.4%likely range 17.4% to 45.1%, 111 answers |
| Reception and admin team | 98.4%likely range 91.5% to 99.7%, 115 answers | 62.1%likely range 46.2% to 75.7%, 110 answers |
| Having a preferred professional | 37.8%likely range 27.0% to 49.9%, 119 answers | 16.7%likely range 8.2% to 31.0%, 116 answers |
| Seeing your preferred professional | 43.4%likely range 25.7% to 63.0%, 44 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 89.4%likely range 79.6% to 94.8%, 117 answers | 70.4%likely range 54.2% to 82.6%, 106 answers |
| Contacting the practice | 86.0%likely range 75.6% to 92.4%, 119 answers | 39.2%likely range 25.6% to 54.8%, 113 answers |
| Wait for an appointment | 81.0%likely range 69.1% to 89.0%, 106 answers | 43.2%likely range 27.9% to 60.0%, 95 answers |
| Being listened to | 90.5%likely range 80.9% to 95.5%, 118 answers | 69.4%likely range 53.5% to 81.7%, 109 answers |
| Care and concern | 91.3%likely range 82.0% to 96.1%, 118 answers | 71.1%likely range 55.2% to 83.1%, 108 answers |
| Confidence and trust | 93.9%likely range 85.2% to 97.6%, 118 answers | 86.2%likely range 71.9% to 93.8%, 110 answers |
| Involvement in decisions | 93.8%likely range 85.0% to 97.6%, 114 answers | 84.1%likely range 68.9% to 92.7%, 103 answers |
| Needs met | 93.4%likely range 84.4% to 97.3%, 115 answers | 81.2%likely range 66.0% to 90.6%, 107 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 88.4%likely range 82.1% to 92.6%, 146 patients | 85.7%likely range 78.3% to 90.9%, 119 patients |
| Children at 18 months | 87.4%likely range 81.8% to 91.5%, 183 patients | 86.0%likely range 79.0% to 91.0%, 129 patients |
| Children at 5 years | 87.4%likely range 80.8% to 92.0%, 135 patients | 83.3%likely range 75.9% to 88.8%, 126 patients |
| Women aged 25 to 49 | 72.4%likely range 70.5% to 74.2%, 2,223 patients | 75.4%likely range 73.6% to 77.2%, 2,177 patients |
| Women aged 50 to 64 | 77.5%likely range 74.7% to 80.0%, 963 patients | 76.9%likely range 74.1% to 79.4%, 960 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 11,932August 2026 | 12,510August 2026 |
| Primary care network | Harlow North PCN | Harlow North PCN |
| Phone | 01279 418136 | 01279 213101 |
| Friends and Family Test (its own feedback) | 94.4% good or very good213 answers, June 2026 | 94.0% good or very good151 answers, June 2026 |
| Appointments (one month) | 4,248 in August 2026Same day 48.8%; face to face 86.3% | 4,341 in August 2026Same day 43.8%; face to face 60.8% |
| Antibiotic items per STAR-PU (one year) | 1.09England 0.74, April 2025 to March 2026 | 0.73England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.5 qualified permanent8.4 including trainees and locums2,151 patients per permanent GP | 5.6 qualified permanent7.6 including trainees and locums2,234 patients per permanent GP |
| CQC rating (a separate source) | Outstanding | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.