Castle Point · Compare
Oaklands Surgery vs The Community Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Oaklands Surgery and The Community Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Oaklands SurgerySS8 0JA | The Community PracticeSS8 0JA |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 60.4likely range 52.9 to 67.1127 survey answers | 70.9likely range 65.8 to 75.3130 survey answers |
| Label (against the England average) | No label | No label |
| Patients who describe the practice as good | 63.9%likely range 53.3% to 73.3%, 127 answers | 63.0%likely range 56.6% to 68.9%, 130 answers |
| Access (mean of the two below) | 52.1%likely range 47.6% to 56.5% | 89.3%likely range 81.1% to 93.5%Clearly higher |
| Appointments within two weeks of booking | 64.6%likely range 56.9% to 71.6%, 2,444 appointments | 91.1%likely range 83.7% to 95.4%, 1,453 appointmentsClearly higher |
| Calls answered by the practice | 39.6%likely range 34.7% to 44.7%, 7,495 calls | 87.4%likely range 72.8% to 94.7%, 752 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 44.1%likely range 33.9% to 54.9%, 122 answers | 44.7%likely range 38.2% to 51.4%, 121 answers |
| Reception and admin team | 76.5%likely range 66.3% to 84.3%, 123 answers | 76.7%likely range 70.7% to 81.8%, 125 answers |
| Having a preferred professional | 20.0%likely range 12.9% to 29.8%, 126 answers | 29.8%likely range 24.3% to 36.0%, 130 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 32.0%likely range 22.7% to 43.0%, 45 answers |
| Knowing the next step | 85.2%likely range 75.8% to 91.3%, 120 answers | 73.7%likely range 67.6% to 79.0%, 126 answers |
| Contacting the practice | 59.6%likely range 49.0% to 69.4%, 127 answers | 55.4%likely range 49.0% to 61.6%, 130 answers |
| Wait for an appointment | 51.8%likely range 40.6% to 62.8%, 110 answers | 63.2%likely range 56.1% to 69.7%, 108 answers |
| Being listened to | 77.6%likely range 67.5% to 85.2%, 125 answers | 76.5%likely range 70.4% to 81.6%, 123 answers |
| Care and concern | 76.1%likely range 66.0% to 83.9%, 126 answers | 77.3%likely range 71.4% to 82.3%, 124 answers |
| Confidence and trust | 90.7%likely range 82.5% to 95.3%, 123 answers | 90.2%likely range 85.5% to 93.5%, 122 answers |
| Involvement in decisions | 80.6%likely range 70.4% to 87.9%, 114 answers | 90.3%likely range 85.5% to 93.7%, 114 answers |
| Needs met | 83.2%likely range 73.7% to 89.8%, 122 answers | 87.7%likely range 82.7% to 91.5%, 122 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 87.9%likely range 79.6% to 93.1%, 91 patients | 88.0%likely range 76.2% to 94.4%, 50 patients |
| Children at 18 months | 84.4%likely range 75.8% to 90.3%, 96 patients | 79.2%likely range 65.7% to 88.3%, 48 patients |
| Children at 5 years | 90.1%likely range 82.3% to 94.7%, 91 patients | 84.0%likely range 71.5% to 91.7%, 50 patients |
| Women aged 25 to 49 | 70.4%likely range 68.1% to 72.6%, 1,533 patients | 70.2%likely range 67.1% to 73.1%, 869 patients |
| Women aged 50 to 64 | 73.5%likely range 70.5% to 76.2%, 916 patients | 73.1%likely range 69.3% to 76.7%, 540 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 10,777August 2026 | 6,438August 2026 |
| Primary care network | Canvey PCN | Canvey PCN |
| Phone | 01268 209339 | 01268 686160 |
| Friends and Family Test (its own feedback) | No results for June 2026 | No results for June 2026 |
| Appointments (one month) | 4,141 in August 2026Same day 43.9%; face to face 100.0% | 2,315 in August 2026Same day 35.9%; face to face 45.8% |
| Antibiotic items per STAR-PU (one year) | 0.95England 0.74, April 2025 to March 2026 | 0.96England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.0 qualified permanent5.6 including trainees and locums5,353 patients per permanent GP | 1.0 qualified permanent1.2 including trainees and locums6,438 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.