Harlow · Compare
Nuffield House Health Centre vs Sydenham House Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Sydenham House Surgery’s Practice Grade is clearly higher than Nuffield House Health Centre’s: its likely range lies wholly above.
Side by side
| Measure | Nuffield House Health CentreCM20 3AX | Sydenham House SurgeryCM20 3NT |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 57.0likely range 46.7 to 67.4117 survey answers | 86.0likely range 82.3 to 88.4108 survey answersClearly higher |
| Label (against the England average) | No label | Clearly above the England average |
| Patients who describe the practice as good | 48.2%likely range 33.7% to 63.1%, 117 answers | 83.3%likely range 79.6% to 86.4%, 108 answersClearly higher |
| Access (mean of the two below) | 77.2%likely range 72.9% to 80.7% | 92.2%likely range 83.3% to 95.3%Clearly higher |
| Appointments within two weeks of booking | 89.5%likely range 83.8% to 93.3%, 2,481 appointments | 98.8%likely range 83.4% to 99.9%, 343 appointments |
| Calls answered by the practice | 64.8%likely range 58.3% to 70.8%, 4,571 calls | 85.5%likely range 76.6% to 91.5%, 1,785 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 29.4%likely range 17.4% to 45.1%, 111 answers | 81.2%likely range 77.4% to 84.6%, 106 answers |
| Reception and admin team | 62.1%likely range 46.2% to 75.7%, 110 answers | 83.7%likely range 80.0% to 86.8%, 107 answers |
| Having a preferred professional | 16.7%likely range 8.2% to 31.0%, 116 answers | 36.9%likely range 32.7% to 41.4%, 108 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 43.6%likely range 35.9% to 51.6%, 37 answers |
| Knowing the next step | 70.4%likely range 54.2% to 82.6%, 106 answers | 78.7%likely range 74.6% to 82.3%, 100 answers |
| Contacting the practice | 39.2%likely range 25.6% to 54.8%, 113 answers | 77.7%likely range 73.6% to 81.2%, 108 answers |
| Wait for an appointment | 43.2%likely range 27.9% to 60.0%, 95 answers | 80.6%likely range 76.6% to 84.0%, 103 answers |
| Being listened to | 69.4%likely range 53.5% to 81.7%, 109 answers | 88.1%likely range 84.8% to 90.7%, 108 answers |
| Care and concern | 71.1%likely range 55.2% to 83.1%, 108 answers | 82.9%likely range 79.2% to 86.1%, 107 answers |
| Confidence and trust | 86.2%likely range 71.9% to 93.8%, 110 answers | 92.0%likely range 89.1% to 94.1%, 105 answers |
| Involvement in decisions | 84.1%likely range 68.9% to 92.7%, 103 answers | 93.8%likely range 91.1% to 95.7%, 103 answers |
| Needs met | 81.2%likely range 66.0% to 90.6%, 107 answers | 89.1%likely range 85.9% to 91.7%, 104 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 85.7%likely range 78.3% to 90.9%, 119 patients | 87.8%likely range 74.5% to 94.7%, 41 patients |
| Children at 18 months | 86.0%likely range 79.0% to 91.0%, 129 patients | 84.8%likely range 71.8% to 92.4%, 46 patients |
| Children at 5 years | 83.3%likely range 75.9% to 88.8%, 126 patients | 65.2%likely range 50.8% to 77.3%, 46 patients |
| Women aged 25 to 49 | 75.4%likely range 73.6% to 77.2%, 2,177 patients | 69.8%likely range 66.4% to 73.0%, 729 patients |
| Women aged 50 to 64 | 76.9%likely range 74.1% to 79.4%, 960 patients | 73.6%likely range 68.1% to 78.5%, 273 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 12,510August 2026 | 3,859August 2026 |
| Primary care network | Harlow North PCN | Harlow North PCN |
| Phone | 01279 213101 | 01279 422525 |
| Friends and Family Test (its own feedback) | 94.0% good or very good151 answers, June 2026 | 3 answers in June 2026; shares not published below 5 |
| Appointments (one month) | 4,341 in August 2026Same day 43.8%; face to face 60.8% | 981 in August 2026Same day 34.1%; face to face 75.6% |
| Antibiotic items per STAR-PU (one year) | 0.73England 0.74, April 2025 to March 2026 | 0.72England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.6 qualified permanent7.6 including trainees and locums2,234 patients per permanent GP | 1.0 qualified permanent1.1 including trainees and locums3,859 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.