Cannock Chase · Compare
Norton Canes Health Centre vs Heath Hayes Health Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Norton Canes Health Centre and Heath Hayes Health Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Norton Canes Health CentreWS11 9SE | Heath Hayes Health CentreWS12 3TG |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 87.6likely range 84.4 to 90.0112 survey answers | 81.1likely range 69.8 to 87.5102 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 90.9%likely range 87.3% to 93.6%, 112 answers | 83.4%likely range 67.4% to 92.5%, 102 answers |
| Access (mean of the two below) | 79.8%likely range 72.9% to 84.5% | 75.4%likely range 71.2% to 78.9% |
| Appointments within two weeks of booking | 92.7%likely range 83.1% to 97.0%, 898 appointments | 84.7%likely range 78.3% to 89.5%, 2,454 appointments |
| Calls answered by the practice | 66.9%likely range 57.1% to 75.3%, 2,073 calls | 65.9%likely range 60.5% to 71.0%, 6,422 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 79.1%likely range 74.3% to 83.2%, 110 answers | 64.7%likely range 47.2% to 79.1%, 97 answers |
| Reception and admin team | 92.7%likely range 89.3% to 95.0%, 111 answers | 83.5%likely range 67.1% to 92.6%, 99 answers |
| Having a preferred professional | 38.7%likely range 33.6% to 44.1%, 112 answers | 26.7%likely range 14.5% to 43.9%, 100 answers |
| Seeing your preferred professional | 54.3%likely range 44.8% to 63.5%, 38 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 80.4%likely range 75.7% to 84.4%, 107 answers | 91.6%likely range 76.8% to 97.3%, 98 answers |
| Contacting the practice | 87.4%likely range 83.4% to 90.6%, 110 answers | 75.7%likely range 58.8% to 87.2%, 102 answers |
| Wait for an appointment | 92.1%likely range 88.5% to 94.6%, 105 answers | 74.2%likely range 56.7% to 86.4%, 96 answers |
| Being listened to | 92.5%likely range 89.1% to 94.9%, 109 answers | 81.9%likely range 65.4% to 91.5%, 100 answers |
| Care and concern | 90.7%likely range 87.0% to 93.4%, 109 answers | 81.1%likely range 64.6% to 91.0%, 101 answers |
| Confidence and trust | 94.1%likely range 91.0% to 96.2%, 108 answers | 91.5%likely range 77.1% to 97.2%, 101 answers |
| Involvement in decisions | 94.5%likely range 91.4% to 96.6%, 105 answers | 88.7%likely range 72.7% to 95.8%, 94 answers |
| Needs met | 94.7%likely range 91.6% to 96.6%, 108 answers | 86.8%likely range 71.2% to 94.6%, 101 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 95.8%likely range 86.0% to 98.8%, 48 patients | 92.3%likely range 85.0% to 96.2%, 91 patients |
| Children at 18 months | 95.6%likely range 85.2% to 98.8%, 45 patients | 91.1%likely range 83.4% to 95.4%, 90 patients |
| Children at 5 years | 97.4%likely range 86.8% to 99.5%, 39 patients | 88.2%likely range 81.4% to 92.7%, 127 patients |
| Women aged 25 to 49 | 76.6%likely range 73.3% to 79.7%, 667 patients | 72.1%likely range 70.0% to 74.2%, 1,718 patients |
| Women aged 50 to 64 | 74.8%likely range 69.9% to 79.2%, 330 patients | 75.2%likely range 72.4% to 77.8%, 963 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 3,803August 2026 | 10,580August 2026 |
| Primary care network | Cannock Villages PCN | Cannock Villages PCN |
| Phone | 01543 450222 | 01543 278461 |
| Friends and Family Test (its own feedback) | 89.5% good or very good19 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 1,321 in August 2026Same day 51.0%; face to face 60.6% | 4,612 in August 2026Same day 35.7%; face to face 77.5% |
| Antibiotic items per STAR-PU (one year) | 0.76England 0.74, April 2025 to March 2026 | 0.78England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.1 qualified permanent3.2 including trainees and locums1,783 patients per permanent GP | 3.1 qualified permanent8.2 including trainees and locums3,391 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.