Reigate and Banstead · Compare
Nork Clinic vs Longcroft Clinic
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Nork Clinic and Longcroft Clinic cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Nork ClinicSM7 1HL | Longcroft ClinicSM7 3HH |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 78.0likely range 73.1 to 82.1114 survey answers | 80.0likely range 73.6 to 84.5114 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 76.1%likely range 69.4% to 81.7%, 114 answers | 83.6%likely range 74.7% to 89.8%, 114 answers |
| Access (mean of the two below) | 82.3%likely range 77.5% to 85.8%Clearly higher | 71.4%likely range 67.3% to 75.1% |
| Appointments within two weeks of booking | 93.5%likely range 86.9% to 96.9%, 1,538 appointments | 88.1%likely range 82.9% to 91.9%, 3,031 appointments |
| Calls answered by the practice | 71.0%likely range 63.9% to 77.2%, 3,705 callsClearly higher | 54.6%likely range 48.2% to 60.9%, 4,819 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 53.5%likely range 46.1% to 60.8%, 109 answers | 53.0%likely range 42.6% to 63.1%, 108 answers |
| Reception and admin team | 85.0%likely range 78.9% to 89.5%, 109 answers | 83.4%likely range 74.4% to 89.7%, 112 answers |
| Having a preferred professional | 27.5%likely range 21.5% to 34.3%, 114 answers | 41.4%likely range 32.0% to 51.6%, 115 answers |
| Seeing your preferred professional | 20.5%likely range 11.5% to 33.8%, 32 answers | 53.5%likely range 38.2% to 68.3%, 49 answers |
| Knowing the next step | 80.0%likely range 73.4% to 85.3%, 107 answers | 88.7%likely range 80.6% to 93.7%, 112 answers |
| Contacting the practice | 69.3%likely range 62.1% to 75.6%, 111 answers | 79.0%likely range 69.6% to 86.0%, 114 answers |
| Wait for an appointment | 68.6%likely range 60.8% to 75.5%, 94 answers | 66.4%likely range 56.1% to 75.4%, 110 answers |
| Being listened to | 83.9%likely range 77.8% to 88.6%, 110 answers | 94.3%likely range 87.6% to 97.5%, 115 answers |
| Care and concern | 85.6%likely range 79.7% to 90.0%, 111 answers | 94.1%likely range 87.3% to 97.3%, 114 answers |
| Confidence and trust | 92.7%likely range 87.8% to 95.7%, 110 answers | 99.1%likely range 94.3% to 99.9%, 111 answers |
| Involvement in decisions | 95.6%likely range 91.3% to 97.8%, 103 answers | 97.0%likely range 90.6% to 99.1%, 100 answers |
| Needs met | 89.4%likely range 83.9% to 93.1%, 110 answers | 99.0%likely range 94.3% to 99.8%, 113 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 92.2%likely range 84.0% to 96.4%, 77 patients | 89.3%likely range 78.5% to 95.0%, 56 patients |
| Children at 18 months | 83.1%likely range 73.2% to 89.9%, 77 patients | 90.0%likely range 80.8% to 95.1%, 70 patients |
| Children at 5 years | 85.7%likely range 77.4% to 91.3%, 98 patients | 81.4%likely range 71.9% to 88.2%, 86 patients |
| Women aged 25 to 49 | 73.5%likely range 71.1% to 75.8%, 1,357 patients | 77.4%likely range 75.1% to 79.6%, 1,290 patients |
| Women aged 50 to 64 | 81.0%likely range 78.1% to 83.6%, 773 patients | 79.0%likely range 76.5% to 81.3%, 1,110 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 8,485August 2026 | 10,386August 2026 |
| Primary care network | Banstead Healthcare PCN | Banstead Healthcare PCN |
| Phone | 01737 479022 | 01737 359332 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 90.0% good or very good110 answers, June 2026 |
| Appointments (one month) | 3,233 in August 2026Same day 41.9%; face to face 49.7% | 5,083 in August 2026Same day 49.9%; face to face 55.7% |
| Antibiotic items per STAR-PU (one year) | 0.80England 0.74, April 2025 to March 2026 | 0.89England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.5 qualified permanent5.4 including trainees and locums2,463 patients per permanent GP | 5.7 qualified permanent6.5 including trainees and locums1,825 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.