Stoke-on-Trent · Compare
Norfolk Street Surgery vs Prima Care Surgeries
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Norfolk Street Surgery and Prima Care Surgeries cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Norfolk Street SurgeryST1 4PB | Prima Care SurgeriesST1 2BN |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 79.5likely range 51.4 to 92.583 survey answers | 82.6likely range 70.1 to 89.5106 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 76.2%likely range 36.1% to 94.8%, 83 answers | 82.4%likely range 64.7% to 92.3%, 106 answers |
| Access (mean of the two below) | 86.9%likely range 84.6% to 88.8% | 82.8%likely range 79.5% to 85.5% |
| Appointments within two weeks of booking | 98.0%likely range 95.9% to 99.0%, 5,171 appointments | 99.3%likely range 96.2% to 99.9%, 2,181 appointments |
| Calls answered by the practice | 75.6%likely range 71.5% to 79.3%, 9,630 calls | 66.1%likely range 60.3% to 71.5%, 5,646 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 70.7%likely range 31.1% to 92.8%, 79 answers | 68.0%likely range 49.1% to 82.4%, 102 answers |
| Reception and admin team | 92.1%likely range 50.3% to 99.3%, 83 answers | 87.4%likely range 70.3% to 95.3%, 104 answers |
| Having a preferred professional | 41.8%likely range 13.2% to 77.3%, 81 answers | 29.4%likely range 15.8% to 48.1%, 104 answers |
| Seeing your preferred professional | 51.9%likely range 10.9% to 90.5%, 35 answers | 48.2%likely range 20.0% to 77.6%, 31 answers |
| Knowing the next step | 82.0%likely range 39.3% to 97.0%, 76 answers | 86.7%likely range 68.9% to 95.1%, 98 answers |
| Contacting the practice | 79.7%likely range 38.3% to 96.1%, 80 answers | 81.9%likely range 63.9% to 92.0%, 103 answers |
| Wait for an appointment | 71.0%likely range 29.4% to 93.5%, 70 answers | 80.8%likely range 62.0% to 91.6%, 97 answers |
| Being listened to | 77.5%likely range 36.1% to 95.5%, 78 answers | 88.2%likely range 71.4% to 95.8%, 104 answers |
| Care and concern | 80.1%likely range 38.2% to 96.3%, 78 answers | 81.8%likely range 63.8% to 91.9%, 104 answers |
| Confidence and trust | 93.4%likely range 50.5% to 99.5%, 79 answers | 94.5%likely range 79.3% to 98.7%, 103 answers |
| Involvement in decisions | 92.4%likely range 48.7% to 99.4%, 76 answers | 96.3%likely range 81.6% to 99.4%, 101 answers |
| Needs met | 88.0%likely range 44.6% to 98.5%, 76 answers | 96.6%likely range 82.1% to 99.4%, 101 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 87.5%likely range 83.0% to 90.9%, 272 patients | 93.5%likely range 87.7% to 96.7%, 123 patients |
| Children at 18 months | 83.7%likely range 79.0% to 87.5%, 288 patients | 95.5%likely range 89.8% to 98.0%, 110 patients |
| Children at 5 years | 81.9%likely range 76.7% to 86.1%, 254 patients | 90.8%likely range 84.3% to 94.8%, 120 patients |
| Women aged 25 to 49 | 49.4%likely range 47.8% to 51.1%, 3,689 patients | 59.6%likely range 57.5% to 61.7%, 2,054 patients |
| Women aged 50 to 64 | 62.6%likely range 59.5% to 65.7%, 939 patients | 72.5%likely range 69.2% to 75.5%, 770 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 20,082August 2026 | 11,291August 2026 |
| Primary care network | Shelton & Hanley PCN | Shelton & Hanley PCN |
| Phone | 01782 222900 | 01782 202422 |
| Friends and Family Test (its own feedback) | 71.1% good or very good1,163 answers, June 2026 | 89.8% good or very good167 answers, June 2026 |
| Appointments (one month) | 8,974 in August 2026Same day 58.1%; face to face 74.9% | 3,739 in August 2026Same day 54.3%; face to face 68.9% |
| Antibiotic items per STAR-PU (one year) | 0.85England 0.74, April 2025 to March 2026 | 0.90England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.3 qualified permanent9.9 including trainees and locums4,626 patients per permanent GP | 3.4 qualified permanent7.3 including trainees and locums3,308 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.