Croydon · Compare
Norbury Medical Practice vs Leander Family Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Norbury Medical Practice and Leander Family Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Norbury Medical PracticeSW16 4NL | Leander Family PracticeCR7 6JE |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 71.8likely range 63.8 to 78.5117 survey answers | 79.1likely range 71.2 to 84.897 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 68.5%likely range 57.4% to 77.9%, 117 answers | 78.9%likely range 67.7% to 86.9%, 97 answers |
| Access (mean of the two below) | 79.2%likely range 73.8% to 83.4% | 79.5%likely range 75.0% to 83.0% |
| Appointments within two weeks of booking | 81.1%likely range 74.0% to 86.6%, 2,272 appointments | 94.2%likely range 88.7% to 97.1%, 1,960 appointmentsClearly higher |
| Calls answered by the practice | 77.1%likely range 69.0% to 83.6%, 2,615 calls | 64.7%likely range 57.6% to 71.2%, 3,897 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 53.1%likely range 42.0% to 64.0%, 116 answers | 51.8%likely range 39.4% to 63.9%, 87 answers |
| Reception and admin team | 81.0%likely range 70.7% to 88.3%, 114 answers | 86.7%likely range 76.5% to 92.9%, 95 answers |
| Having a preferred professional | 38.2%likely range 27.9% to 49.6%, 114 answers | 49.3%likely range 37.7% to 61.0%, 96 answers |
| Seeing your preferred professional | 46.5%likely range 30.9% to 62.8%, 53 answers | 51.2%likely range 35.4% to 66.7%, 52 answers |
| Knowing the next step | 83.7%likely range 73.5% to 90.5%, 110 answers | 86.2%likely range 75.8% to 92.6%, 93 answers |
| Contacting the practice | 65.2%likely range 53.8% to 75.0%, 114 answers | 73.5%likely range 61.8% to 82.6%, 95 answers |
| Wait for an appointment | 65.0%likely range 53.0% to 75.3%, 103 answers | 67.8%likely range 55.2% to 78.3%, 86 answers |
| Being listened to | 81.8%likely range 71.3% to 89.0%, 110 answers | 89.0%likely range 79.0% to 94.6%, 92 answers |
| Care and concern | 78.4%likely range 67.4% to 86.4%, 108 answers | 92.4%likely range 83.2% to 96.7%, 92 answers |
| Confidence and trust | 85.5%likely range 75.4% to 91.9%, 109 answers | 92.9%likely range 83.7% to 97.1%, 90 answers |
| Involvement in decisions | 88.4%likely range 78.7% to 94.0%, 105 answers | 90.9%likely range 81.4% to 95.8%, 92 answers |
| Needs met | 86.7%likely range 76.9% to 92.7%, 110 answers | 90.4%likely range 80.7% to 95.5%, 92 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 84.6%likely range 76.5% to 90.3%, 104 patients | 85.6%likely range 78.6% to 90.6%, 132 patients |
| Children at 18 months | 81.4%likely range 72.7% to 87.7%, 102 patients | 71.8%likely range 63.0% to 79.2%, 117 patients |
| Children at 5 years | 70.6%likely range 61.5% to 78.4%, 109 patients | 57.3%likely range 48.2% to 65.9%, 117 patients |
| Women aged 25 to 49 | 70.6%likely range 68.5% to 72.6%, 1,895 patients | 53.8%likely range 51.5% to 56.1%, 1,794 patients |
| Women aged 50 to 64 | 82.8%likely range 80.1% to 85.1%, 858 patients | 72.4%likely range 69.0% to 75.6%, 703 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 10,244August 2026 | 9,245August 2026 |
| Primary care network | Primary Care North Croydon PCN | Primary Care North Croydon PCN |
| Phone | 020 86796591 | 020 34578727 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 77.3% good or very good97 answers, June 2026 |
| Appointments (one month) | 4,226 in August 2026Same day 45.5%; face to face 45.3% | 2,458 in August 2026Same day 53.1%; face to face 67.0% |
| Antibiotic items per STAR-PU (one year) | 0.59England 0.74, April 2025 to March 2026 | 0.66England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.7 qualified permanent6.6 including trainees and locums2,200 patients per permanent GP | 2.2 qualified permanent3.1 including trainees and locums4,152 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.