Ashford · Compare
New Hayesbank Surgery vs Wye Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
New Hayesbank Surgery and Wye Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | New Hayesbank SurgeryTN24 9JZ | Wye SurgeryTN25 5AY |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 81.4likely range 65.4 to 88.889 survey answers | 87.3likely range 82.2 to 90.7122 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 84.2%likely range 61.4% to 94.7%, 89 answers | 89.1%likely range 81.9% to 93.7%, 122 answers |
| Access (mean of the two below) | 74.6%likely range 71.5% to 77.5% | 83.0%likely range 79.3% to 85.9%Clearly higher |
| Appointments within two weeks of booking | 89.8%likely range 86.0% to 92.7%, 4,859 appointments | 94.3%likely range 89.7% to 96.9%, 2,577 appointments |
| Calls answered by the practice | 59.3%likely range 54.3% to 64.2%, 7,851 calls | 71.6%likely range 65.8% to 76.8%, 5,358 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 48.3%likely range 26.8% to 70.5%, 83 answers | 70.8%likely range 61.4% to 78.7%, 116 answers |
| Reception and admin team | 95.3%likely range 74.5% to 99.3%, 86 answers | 93.1%likely range 86.6% to 96.6%, 118 answers |
| Having a preferred professional | 32.3%likely range 15.4% to 55.6%, 89 answers | 25.4%likely range 18.1% to 34.3%, 121 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 28.7%likely range 15.5% to 47.0%, 34 answers |
| Knowing the next step | 87.1%likely range 64.7% to 96.1%, 89 answers | 87.0%likely range 79.2% to 92.2%, 116 answers |
| Contacting the practice | 69.3%likely range 46.1% to 85.7%, 90 answers | 84.0%likely range 75.8% to 89.8%, 119 answers |
| Wait for an appointment | 65.0%likely range 40.8% to 83.3%, 81 answers | 80.2%likely range 71.3% to 86.9%, 111 answers |
| Being listened to | 89.6%likely range 67.6% to 97.3%, 88 answers | 94.5%likely range 88.4% to 97.5%, 119 answers |
| Care and concern | 86.8%likely range 63.9% to 96.1%, 86 answers | 92.7%likely range 86.1% to 96.3%, 118 answers |
| Confidence and trust | 92.4%likely range 70.6% to 98.4%, 85 answers | 98.0%likely range 93.2% to 99.5%, 118 answers |
| Involvement in decisions | 98.7%likely range 77.9% to 99.9%, 78 answers | 100.0%likely range 96.1% to 100.0%, 106 answers |
| Needs met | 96.7%likely range 76.1% to 99.6%, 84 answers | 97.8%likely range 92.8% to 99.3%, 117 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 92.8%likely range 87.3% to 96.0%, 139 patients | 94.1%likely range 88.4% to 97.1%, 119 patients |
| Children at 18 months | 88.4%likely range 82.1% to 92.6%, 146 patients | 86.8%likely range 78.4% to 92.3%, 91 patients |
| Children at 5 years | 83.0%likely range 76.7% to 87.9%, 171 patients | 86.0%likely range 78.2% to 91.3%, 107 patients |
| Women aged 25 to 49 | 69.2%likely range 67.5% to 70.8%, 2,927 patients | 75.7%likely range 73.6% to 77.8%, 1,606 patients |
| Women aged 50 to 64 | 71.2%likely range 68.9% to 73.4%, 1,573 patients | 78.0%likely range 75.4% to 80.3%, 1,112 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 17,655August 2026 | 10,927August 2026 |
| Primary care network | Mid Kent PCN | Mid Kent PCN |
| Phone | 01233 624642 | 01233 884585 |
| Friends and Family Test (its own feedback) | 97.1% good or very good444 answers, June 2026 | 95.9% good or very good98 answers, June 2026 |
| Appointments (one month) | 7,383 in August 2026Same day 37.2%; face to face 59.0% | 4,858 in August 2026Same day 29.2%; face to face 59.7% |
| Antibiotic items per STAR-PU (one year) | 0.81England 0.74, April 2025 to March 2026 | 0.86England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 7.3 qualified permanent9.0 including trainees and locums2,432 patients per permanent GP | 7.6 qualified permanent10.4 including trainees and locums1,432 patients per permanent GP |
| CQC rating (a separate source) | Outstanding | Outstanding |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.