Canterbury · Compare
New Dover Road Surgery vs University Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
New Dover Road Surgery and University Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | New Dover Road SurgeryCT1 3AP | University Medical CentreCT2 7PB |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 84.5likely range 74.0 to 90.092 survey answers | 79.6likely range 70.1 to 86.0125 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 86.5%likely range 71.7% to 94.2%, 92 answers | 79.7%likely range 66.4% to 88.7%, 125 answers |
| Access (mean of the two below) | 79.6%likely range 75.0% to 83.3% | 79.1%likely range 73.9% to 83.2% |
| Appointments within two weeks of booking | 87.8%likely range 81.9% to 91.9%, 2,526 appointments | 94.3%likely range 87.9% to 97.4%, 1,498 appointments |
| Calls answered by the practice | 71.3%likely range 64.2% to 77.5%, 3,648 calls | 63.8%likely range 55.6% to 71.3%, 2,942 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 58.9%likely range 42.1% to 73.8%, 86 answers | 71.5%likely range 57.1% to 82.6%, 117 answers |
| Reception and admin team | 88.8%likely range 74.3% to 95.6%, 90 answers | 85.6%likely range 72.9% to 93.0%, 121 answers |
| Having a preferred professional | 45.2%likely range 30.2% to 61.2%, 92 answers | 24.0%likely range 14.2% to 37.7%, 125 answers |
| Seeing your preferred professional | 37.7%likely range 18.9% to 61.2%, 44 answers | 42.7%likely range 21.7% to 66.6%, 40 answers |
| Knowing the next step | 77.5%likely range 60.9% to 88.4%, 86 answers | 92.2%likely range 80.7% to 97.1%, 118 answers |
| Contacting the practice | 68.0%likely range 51.4% to 81.0%, 90 answers | 70.8%likely range 56.6% to 81.8%, 121 answers |
| Wait for an appointment | 63.1%likely range 45.4% to 77.8%, 79 answers | 74.4%likely range 59.3% to 85.2%, 106 answers |
| Being listened to | 99.0%likely range 88.0% to 99.9%, 86 answers | 88.2%likely range 75.7% to 94.8%, 116 answers |
| Care and concern | 92.2%likely range 78.3% to 97.5%, 87 answers | 84.7%likely range 71.5% to 92.4%, 116 answers |
| Confidence and trust | 100.0%likely range 89.8% to 100.0%, 87 answers | 90.8%likely range 78.7% to 96.3%, 114 answers |
| Involvement in decisions | 93.9%likely range 80.1% to 98.3%, 83 answers | 92.0%likely range 80.1% to 97.0%, 112 answers |
| Needs met | 96.1%likely range 83.6% to 99.1%, 88 answers | 86.4%likely range 73.6% to 93.5%, 118 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.0%likely range 80.8% to 95.1%, 70 patients | 98.0%likely range 89.7% to 99.7%, 51 patients |
| Children at 18 months | 83.3%likely range 74.3% to 89.6%, 90 patients | 92.0%likely range 81.2% to 96.8%, 50 patients |
| Children at 5 years | 80.2%likely range 71.1% to 86.9%, 96 patients | 92.9%likely range 83.0% to 97.2%, 56 patients |
| Women aged 25 to 49 | 65.5%likely range 63.3% to 67.7%, 1,753 patients | 56.3%likely range 53.9% to 58.5%, 1,781 patients |
| Women aged 50 to 64 | 76.3%likely range 73.1% to 79.1%, 779 patients | 71.8%likely range 67.6% to 75.7%, 468 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 10,326August 2026 | 12,417August 2026 |
| Primary care network | Canterbury South PCN | Canterbury South PCN |
| Phone | 01227 462311 | 01227 469333 |
| Friends and Family Test (its own feedback) | 95.9% good or very good98 answers, June 2026 | 91.9% good or very good223 answers, June 2026 |
| Appointments (one month) | 4,221 in August 2026Same day 48.1%; face to face 46.0% | 2,737 in August 2026Same day 23.4%; face to face 64.1% |
| Antibiotic items per STAR-PU (one year) | 0.76England 0.74, April 2025 to March 2026 | 0.37England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.2 qualified permanent6.3 including trainees and locums1,993 patients per permanent GP | 3.8 qualified permanent3.8 including trainees and locums3,245 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.