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Nethergreen Surgery vs Rustlings Road Medical Centre

Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.

Can the survey tell them apart?

Nethergreen Surgery’s Practice Grade is clearly higher than Rustlings Road Medical Centre’s: its likely range lies wholly above.

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Side by side

MeasureNethergreen SurgeryS11 7EJRustlings Road Medical CentreS11 7AB
Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice Grade86.6likely range 81.5 to 89.7124 survey answersClearly higher74.4likely range 70.1 to 78.3132 survey answers
Label (against the England average)Clearly above the England averageClearly above the England average
Patients who describe the practice as good90.3%likely range 83.3% to 94.5%, 124 answers87.3%likely range 84.0% to 89.9%, 132 answers
Access (mean of the two below)77.8%likely range 73.3% to 81.5%Clearly higher44.1%likely range 32.0% to 55.8%
Appointments within two weeks of booking81.8%likely range 75.9% to 86.6%, 3,025 appointmentsClearly higher53.6%likely range 41.5% to 65.3%, 968 appointments
Calls answered by the practice73.7%likely range 67.0% to 79.4%, 4,022 callsNot in the grade: no phone data
More survey questions (not part of the grade)
Getting through on the phone58.9%likely range 49.2% to 68.0%, 115 answers87.2%likely range 83.9% to 90.0%, 126 answers
Reception and admin team95.0%likely range 89.0% to 97.8%, 120 answers86.8%likely range 83.5% to 89.6%, 130 answers
Having a preferred professional35.8%likely range 27.4% to 45.1%, 124 answers28.5%likely range 24.7% to 32.6%, 134 answers
Seeing your preferred professional44.5%likely range 30.0% to 60.0%, 45 answers77.0%likely range 69.8% to 83.0%, 43 answers
Knowing the next step85.4%likely range 77.4% to 90.9%, 120 answers93.7%likely range 91.2% to 95.6%, 129 answers
Contacting the practice86.5%likely range 78.7% to 91.7%, 121 answers86.6%likely range 83.3% to 89.4%, 132 answers
Wait for an appointment85.1%likely range 76.4% to 90.9%, 106 answers62.5%likely range 57.9% to 66.9%, 120 answers
Being listened to93.0%likely range 86.4% to 96.5%, 119 answers92.4%likely range 89.7% to 94.5%, 129 answers
Care and concern95.8%likely range 90.1% to 98.3%, 119 answers92.1%likely range 89.3% to 94.2%, 129 answers
Confidence and trust99.4%likely range 95.3% to 99.9%, 119 answers94.2%likely range 91.8% to 96.0%, 129 answers
Involvement in decisions100.0%likely range 96.2% to 100.0%, 110 answers97.8%likely range 96.0% to 98.8%, 124 answers
Needs met93.3%likely range 86.9% to 96.7%, 120 answers93.5%likely range 91.0% to 95.4%, 129 answers
Vaccinations and screening (NHS England QOF, not part of the grade)
Babies at 8 months87.2%likely range 74.8% to 94.0%, 47 patients100.0%likely range 90.1% to 100.0%, 35 patients
Children at 18 months94.2%likely range 84.4% to 98.0%, 52 patients100.0%likely range 90.4% to 100.0%, 36 patients
Children at 5 years92.4%likely range 84.4% to 96.5%, 79 patients94.9%likely range 83.1% to 98.6%, 39 patients
Women aged 25 to 4973.8%likely range 71.3% to 76.2%, 1,208 patients80.0%likely range 77.0% to 82.7%, 754 patients
Women aged 50 to 6480.6%likely range 78.0% to 82.9%, 977 patients84.2%likely range 80.9% to 87.1%, 532 patients
Facts (NHS England, not part of the grade)
Registered patients8,942August 20264,533August 2026
Primary care networkPorter Valley PCNPorter Valley PCN
Phone0114 23078180114 2684567
Friends and Family Test (its own feedback)2 answers in June 2026; shares not published below 592.6% good or very good257 answers, June 2026
Appointments (one month)3,296 in August 2026Same day 35.5%; face to face 87.4%1,187 in August 2026Same day 32.3%; face to face 47.7%
Antibiotic items per STAR-PU (one year)0.62England 0.74, April 2025 to March 20260.38England 0.74, April 2025 to March 2026
GPs (full-time equivalent)3.3 qualified permanent4.1 including trainees and locums2,732 patients per permanent GP2.0 qualified permanent2.0 including trainees and locums2,208 patients per permanent GP
CQC rating (a separate source)GoodGood

“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

The full pages

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences