Cheshire West and Chester · Compare
Neston Surgery vs The Willaston Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Neston Surgery and The Willaston Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Add a third practiceAll practices in Cheshire West and Chester
Side by side
| Measure | Neston SurgeryCH64 4BN | The Willaston SurgeryCH64 1SG |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 88.7likely range 83.0 to 91.6121 survey answers | 80.1likely range 76.3 to 83.2123 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 92.8%likely range 84.8% to 96.7%, 121 answersClearly higher | 77.2%likely range 72.5% to 81.3%, 123 answers |
| Access (mean of the two below) | 79.0%likely range 75.3% to 82.1% | 86.8%likely range 80.4% to 90.7% |
| Appointments within two weeks of booking | 91.9%likely range 87.0% to 95.0%, 2,795 appointments | 92.8%likely range 83.5% to 97.1%, 933 appointments |
| Calls answered by the practice | 66.1%likely range 60.4% to 71.4%, 5,927 calls | 80.6%likely range 71.9% to 87.1%, 2,133 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 55.8%likely range 44.5% to 66.4%, 117 answers | 59.4%likely range 54.1% to 64.5%, 119 answers |
| Reception and admin team | 92.2%likely range 84.1% to 96.4%, 121 answers | 79.7%likely range 75.1% to 83.6%, 121 answers |
| Having a preferred professional | 39.0%likely range 29.0% to 50.1%, 121 answers | 45.1%likely range 40.0% to 50.4%, 124 answers |
| Seeing your preferred professional | 41.2%likely range 25.7% to 58.7%, 49 answers | 53.7%likely range 46.0% to 61.3%, 58 answers |
| Knowing the next step | 90.7%likely range 82.0% to 95.4%, 116 answers | 83.1%likely range 78.7% to 86.7%, 119 answers |
| Contacting the practice | 77.8%likely range 67.3% to 85.7%, 119 answers | 69.0%likely range 63.9% to 73.6%, 122 answers |
| Wait for an appointment | 83.0%likely range 73.1% to 89.7%, 121 answers | 73.7%likely range 68.5% to 78.3%, 110 answers |
| Being listened to | 96.1%likely range 89.2% to 98.7%, 119 answers | 94.0%likely range 90.9% to 96.0%, 121 answers |
| Care and concern | 94.2%likely range 86.6% to 97.6%, 120 answers | 97.1%likely range 94.7% to 98.4%, 118 answers |
| Confidence and trust | 97.0%likely range 90.4% to 99.1%, 121 answers | 96.6%likely range 94.1% to 98.1%, 120 answers |
| Involvement in decisions | 98.1%likely range 91.9% to 99.6%, 114 answers | 96.6%likely range 94.0% to 98.1%, 114 answers |
| Needs met | 97.1%likely range 90.6% to 99.1%, 121 answers | 97.2%likely range 94.9% to 98.5%, 118 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 96.1%likely range 86.8% to 98.9%, 51 patients | 87.5%likely range 71.9% to 95.0%, 32 patients |
| Children at 18 months | 98.0%likely range 89.7% to 99.7%, 51 patients | 92.3%likely range 75.9% to 97.9%, 26 patients |
| Children at 5 years | 90.8%likely range 81.3% to 95.7%, 65 patients | 97.1%likely range 85.1% to 99.5%, 34 patients |
| Women aged 25 to 49 | 74.3%likely range 71.6% to 76.7%, 1,127 patients | 66.9%likely range 62.9% to 70.7%, 544 patients |
| Women aged 50 to 64 | 78.9%likely range 76.1% to 81.5%, 873 patients | 71.0%likely range 66.8% to 74.9%, 476 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 9,042August 2026 | 4,307August 2026 |
| Primary care network | Neston & Willaston PCN | Neston & Willaston PCN |
| Phone | 0151 3363951 | 0151 3274593 |
| Friends and Family Test (its own feedback) | 96.2% good or very good26 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 5,202 in August 2026Same day 48.4%; face to face 69.9% | 1,380 in August 2026Same day 37.2%; face to face 73.6% |
| Antibiotic items per STAR-PU (one year) | 0.94England 0.74, April 2025 to March 2026 | 0.76England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.4 qualified permanent7.9 including trainees and locums1,413 patients per permanent GP | 1.6 qualified permanent1.6 including trainees and locums2,705 patients per permanent GP |
| CQC rating (a separate source) | Good | Not Rated |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.