Merton · Compare
Nelson Medical Practice vs Grand Drive Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Nelson Medical Practice and Grand Drive Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Nelson Medical PracticeSW20 8DA | Grand Drive SurgerySW20 9EA |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 76.2likely range 49.9 to 88.6103 survey answers | 86.1likely range 79.7 to 90.0101 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 76.8%likely range 39.2% to 94.5%, 103 answers | 89.0%likely range 80.0% to 94.2%, 101 answers |
| Access (mean of the two below) | 74.6%likely range 71.9% to 77.0% | 79.3%likely range 74.7% to 83.3% |
| Appointments within two weeks of booking | 88.4%likely range 85.1% to 91.0%, 6,945 appointments | 94.4%likely range 90.3% to 96.9%, 2,981 appointments |
| Calls answered by the practice | 60.7%likely range 56.5% to 64.8%, 11,200 calls | 64.1%likely range 55.8% to 71.7%, 2,845 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 60.1%likely range 25.5% to 86.9%, 97 answers | 59.3%likely range 47.5% to 70.1%, 91 answers |
| Reception and admin team | 90.4%likely range 51.2% to 98.8%, 99 answers | 95.6%likely range 88.3% to 98.4%, 98 answers |
| Having a preferred professional | 22.0%likely range 5.1% to 59.6%, 104 answers | 40.3%likely range 30.0% to 51.5%, 101 answers |
| Seeing your preferred professional | 35.7%likely range 4.7% to 86.3%, 30 answers | 43.8%likely range 28.4% to 60.5%, 45 answers |
| Knowing the next step | 91.9%likely range 51.8% to 99.2%, 95 answers | 88.6%likely range 78.9% to 94.1%, 91 answers |
| Contacting the practice | 73.6%likely range 36.4% to 93.2%, 102 answers | 77.6%likely range 66.8% to 85.6%, 98 answers |
| Wait for an appointment | 72.1%likely range 33.6% to 93.0%, 92 answers | 66.1%likely range 54.4% to 76.1%, 93 answers |
| Being listened to | 75.8%likely range 37.7% to 94.2%, 99 answers | 90.7%likely range 81.8% to 95.5%, 96 answers |
| Care and concern | 75.9%likely range 37.8% to 94.2%, 99 answers | 87.5%likely range 77.9% to 93.3%, 96 answers |
| Confidence and trust | 88.2%likely range 48.7% to 98.3%, 98 answers | 92.9%likely range 84.6% to 96.9%, 95 answers |
| Involvement in decisions | 91.8%likely range 51.0% to 99.2%, 92 answers | 86.0%likely range 76.0% to 92.3%, 92 answers |
| Needs met | 90.1%likely range 50.8% to 98.8%, 99 answers | 87.3%likely range 77.6% to 93.1%, 95 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 88.8%likely range 84.9% to 91.8%, 322 patients | 86.4%likely range 76.1% to 92.7%, 66 patients |
| Children at 18 months | 88.3%likely range 84.2% to 91.4%, 308 patients | 86.8%likely range 76.7% to 92.9%, 68 patients |
| Children at 5 years | 79.6%likely range 75.1% to 83.5%, 358 patients | 80.6%likely range 71.7% to 87.2%, 98 patients |
| Women aged 25 to 49 | 65.1%likely range 63.9% to 66.2%, 6,800 patients | 67.4%likely range 65.1% to 69.5%, 1,725 patients |
| Women aged 50 to 64 | 74.4%likely range 72.7% to 76.0%, 2,638 patients | 77.1%likely range 74.0% to 79.9%, 794 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 32,290August 2026 | 9,206August 2026 |
| Primary care network | South West Merton PCN | South West Merton PCN |
| Phone | 02038 260826 | 020 85425555 |
| Friends and Family Test (its own feedback) | 92.0% good or very good501 answers, June 2026 | 91.8% good or very good134 answers, June 2026 |
| Appointments (one month) | 8,667 in August 2026Same day 33.2%; face to face 61.6% | 3,177 in August 2026Same day 67.0%; face to face 93.9% |
| Antibiotic items per STAR-PU (one year) | 0.71England 0.74, April 2025 to March 2026 | 0.66England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 18.7 qualified permanent20.4 including trainees and locums1,727 patients per permanent GP | 6.5 qualified permanent9.7 including trainees and locums1,424 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.