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Mount Pleasant Health Centre vs Isca Medical Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Mount Pleasant Health Centre and Isca Medical Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Mount Pleasant Health CentreEX4 7BW | Isca Medical PracticeEX1 2DW |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 84.1likely range 70.2 to 90.4104 survey answers | 82.6likely range 78.6 to 85.7111 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 86.3%likely range 66.4% to 95.2%, 104 answers | 84.0%likely range 78.7% to 88.1%, 111 answers |
| Access (mean of the two below) | 78.9%likely range 75.9% to 81.7% | 79.1%likely range 74.1% to 83.2% |
| Appointments within two weeks of booking | 96.1%likely range 93.4% to 97.8%, 4,778 appointmentsClearly higher | 79.6%likely range 73.0% to 84.9%, 2,676 appointments |
| Calls answered by the practice | 61.6%likely range 56.1% to 66.9%, 6,382 calls | 78.6%likely range 70.9% to 84.7%, 2,819 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 59.9%likely range 38.5% to 78.1%, 95 answers | 81.7%likely range 76.1% to 86.2%, 108 answers |
| Reception and admin team | 91.0%likely range 71.3% to 97.6%, 98 answers | 93.4%likely range 89.4% to 95.9%, 111 answers |
| Having a preferred professional | 35.2%likely range 18.8% to 56.1%, 104 answers | 40.0%likely range 33.9% to 46.4%, 111 answers |
| Seeing your preferred professional | 58.0%likely range 25.2% to 85.0%, 34 answers | 55.0%likely range 44.3% to 65.1%, 42 answers |
| Knowing the next step | 95.0%likely range 76.7% to 99.1%, 98 answers | 92.3%likely range 88.0% to 95.1%, 109 answers |
| Contacting the practice | 77.8%likely range 56.8% to 90.4%, 102 answers | 84.1%likely range 78.8% to 88.3%, 110 answers |
| Wait for an appointment | 71.1%likely range 47.9% to 86.8%, 86 answers | 65.1%likely range 58.4% to 71.3%, 100 answers |
| Being listened to | 94.1%likely range 75.5% to 98.8%, 99 answers | 91.9%likely range 87.7% to 94.8%, 111 answers |
| Care and concern | 91.6%likely range 72.6% to 97.8%, 101 answers | 84.4%likely range 79.2% to 88.6%, 109 answers |
| Confidence and trust | 95.7%likely range 77.9% to 99.3%, 100 answers | 94.3%likely range 90.5% to 96.6%, 109 answers |
| Involvement in decisions | 93.5%likely range 73.5% to 98.7%, 90 answers | 90.9%likely range 86.3% to 94.1%, 101 answers |
| Needs met | 90.2%likely range 70.8% to 97.2%, 101 answers | 91.2%likely range 86.8% to 94.2%, 110 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 92.5%likely range 86.8% to 95.9%, 134 patients | 97.7%likely range 87.9% to 99.6%, 43 patients |
| Children at 18 months | 89.7%likely range 82.9% to 94.0%, 117 patients | 90.5%likely range 77.9% to 96.2%, 42 patients |
| Children at 5 years | 81.9%likely range 74.9% to 87.2%, 149 patients | 92.2%likely range 81.5% to 96.9%, 51 patients |
| Women aged 25 to 49 | 58.5%likely range 56.7% to 60.2%, 3,081 patients | 67.4%likely range 64.4% to 70.2%, 993 patients |
| Women aged 50 to 64 | 73.0%likely range 70.6% to 75.3%, 1,367 patients | 78.2%likely range 74.1% to 81.8%, 440 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 17,325August 2026 | 5,288August 2026 |
| Primary care network | Nexus (Devon) PCN | Nexus (Devon) PCN |
| Phone | 01392 255722 | 01392 273805 |
| Friends and Family Test (its own feedback) | 83.5% good or very good109 answers, June 2026 | 89.2% good or very good65 answers, June 2026 |
| Appointments (one month) | 10,476 in August 2026Same day 55.9%; face to face 34.8% | 3,229 in August 2026Same day 46.0%; face to face 56.2% |
| Antibiotic items per STAR-PU (one year) | 0.58England 0.74, April 2025 to March 2026 | 0.64England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 9.4 qualified permanent13.3 including trainees and locums1,833 patients per permanent GP | 2.5 qualified permanent3.3 including trainees and locums2,155 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.