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Mount Medical Centre vs Twickenham Park Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Mount Medical Centre and Twickenham Park Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Mount Medical CentreTW13 6AJ | Twickenham Park Medical CentreTW13 6HD |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 85.5likely range 79.8 to 89.599 survey answers | 81.6likely range 78.2 to 84.3108 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 86.1%likely range 78.2% to 91.5%, 99 answers | 79.9%likely range 76.3% to 83.2%, 108 answers |
| Access (mean of the two below) | 84.1%likely range 79.4% to 87.6% | 85.3%likely range 78.0% to 90.0% |
| Appointments within two weeks of booking | 95.9%likely range 89.9% to 98.4%, 1,494 appointments | 82.1%likely range 70.3% to 89.9%, 881 appointments |
| Calls answered by the practice | 72.3%likely range 64.9% to 78.7%, 3,344 calls | 88.5%likely range 80.0% to 93.6%, 1,805 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 80.7%likely range 71.4% to 87.5%, 87 answers | 74.9%likely range 70.9% to 78.5%, 103 answers |
| Reception and admin team | 83.3%likely range 74.8% to 89.3%, 96 answers | 87.5%likely range 84.3% to 90.1%, 106 answers |
| Having a preferred professional | 53.7%likely range 44.1% to 63.0%, 99 answers | 34.3%likely range 30.3% to 38.5%, 107 answers |
| Seeing your preferred professional | 66.7%likely range 53.5% to 77.8%, 53 answers | 61.4%likely range 54.2% to 68.2%, 40 answers |
| Knowing the next step | 90.2%likely range 82.7% to 94.7%, 93 answers | 84.8%likely range 81.3% to 87.8%, 99 answers |
| Contacting the practice | 83.5%likely range 75.2% to 89.5%, 98 answers | 74.9%likely range 71.0% to 78.6%, 104 answers |
| Wait for an appointment | 69.2%likely range 59.1% to 77.8%, 86 answers | 83.5%likely range 79.9% to 86.6%, 97 answers |
| Being listened to | 86.9%likely range 79.0% to 92.1%, 97 answers | 89.5%likely range 86.4% to 91.9%, 101 answers |
| Care and concern | 87.8%likely range 80.0% to 92.9%, 96 answers | 85.5%likely range 82.1% to 88.3%, 102 answers |
| Confidence and trust | 96.3%likely range 90.6% to 98.6%, 95 answers | 95.7%likely range 93.6% to 97.2%, 103 answers |
| Involvement in decisions | 96.0%likely range 90.0% to 98.5%, 90 answers | 93.2%likely range 90.5% to 95.2%, 96 answers |
| Needs met | 96.4%likely range 90.7% to 98.7%, 95 answers | 93.1%likely range 90.4% to 95.0%, 101 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 87.5%likely range 77.9% to 93.3%, 72 patients | 82.4%likely range 59.0% to 93.8%, 17 patients |
| Children at 18 months | 80.6%likely range 69.1% to 88.6%, 62 patients | 60.9%likely range 40.8% to 77.8%, 23 patients |
| Children at 5 years | 57.6%likely range 47.4% to 67.2%, 92 patients | 50.0%likely range 32.6% to 67.4%, 28 patients |
| Women aged 25 to 49 | 58.8%likely range 56.2% to 61.4%, 1,408 patients | 55.7%likely range 51.5% to 60.0%, 522 patients |
| Women aged 50 to 64 | 74.2%likely range 70.1% to 78.0%, 469 patients | 69.2%likely range 64.1% to 73.9%, 338 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 7,260August 2026 | 3,130August 2026 |
| Primary care network | Feltham and Bedfont PCN | Feltham and Bedfont PCN |
| Phone | 020 88938699 | 020 84817989 |
| Friends and Family Test (its own feedback) | 97.1% good or very good34 answers, June 2026 | 92.3% good or very good13 answers, June 2026 |
| Appointments (one month) | 2,417 in August 2026Same day 17.8%; face to face 82.2% | 1,911 in August 2026Same day 31.3%; face to face 87.2% |
| Antibiotic items per STAR-PU (one year) | 0.83England 0.74, April 2025 to March 2026 | 0.79England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.3 qualified permanent1.3 including trainees and locums5,793 patients per permanent GP | 0.7 qualified permanent1.6 including trainees and locums |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.