North Yorkshire · Compare
Moss Healthcare Harrogate vs Kingswood Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Kingswood Surgery’s Practice Grade is clearly higher than Moss Healthcare Harrogate’s: its likely range lies wholly above.
Side by side
| Measure | Moss Healthcare HarrogateHG1 5JP | Kingswood SurgeryHG2 7SA |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 74.3likely range 63.3 to 81.7138 survey answers | 90.0likely range 86.0 to 92.7123 survey answersClearly higher |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 77.7%likely range 62.0% to 88.2%, 138 answers | 90.3%likely range 85.2% to 93.8%, 123 answers |
| Access (mean of the two below) | 66.3%likely range 62.7% to 69.6% | 89.2%likely range 83.4% to 92.4%Clearly higher |
| Appointments within two weeks of booking | 70.2%likely range 65.4% to 74.7%, 5,646 appointments | 94.2%likely range 85.0% to 97.9%, 881 appointmentsClearly higher |
| Calls answered by the practice | 62.2%likely range 56.9% to 67.2%, 6,953 calls | 84.0%likely range 77.1% to 89.2%, 2,927 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 51.2%likely range 35.4% to 66.9%, 131 answers | 80.7%likely range 74.3% to 85.8%, 119 answers |
| Reception and admin team | 85.5%likely range 70.4% to 93.6%, 133 answers | 91.0%likely range 86.0% to 94.3%, 121 answers |
| Having a preferred professional | 26.5%likely range 15.0% to 42.6%, 137 answers | 39.6%likely range 32.8% to 46.8%, 122 answers |
| Seeing your preferred professional | 32.6%likely range 11.5% to 64.3%, 35 answers | 56.9%likely range 45.5% to 67.6%, 50 answers |
| Knowing the next step | 89.7%likely range 75.5% to 96.1%, 132 answers | 96.4%likely range 92.6% to 98.3%, 118 answers |
| Contacting the practice | 72.8%likely range 56.6% to 84.6%, 135 answers | 93.5%likely range 88.9% to 96.2%, 120 answers |
| Wait for an appointment | 66.1%likely range 48.8% to 80.0%, 120 answers | 64.7%likely range 57.3% to 71.5%, 113 answers |
| Being listened to | 85.6%likely range 70.5% to 93.7%, 132 answers | 96.3%likely range 92.5% to 98.2%, 120 answers |
| Care and concern | 83.3%likely range 67.9% to 92.2%, 133 answers | 95.9%likely range 91.9% to 97.9%, 119 answers |
| Confidence and trust | 94.4%likely range 81.4% to 98.5%, 130 answers | 100.0%likely range 97.9% to 100.0%, 120 answers |
| Involvement in decisions | 93.2%likely range 79.3% to 98.0%, 123 answers | 97.0%likely range 93.3% to 98.7%, 116 answers |
| Needs met | 87.2%likely range 72.4% to 94.6%, 132 answers | 96.9%likely range 93.2% to 98.6%, 119 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.7%likely range 86.3% to 95.1%, 156 patients | 90.0%likely range 78.6% to 95.7%, 50 patients |
| Children at 18 months | 85.3%likely range 78.4% to 90.3%, 136 patients | 81.7%likely range 70.1% to 89.4%, 60 patients |
| Children at 5 years | 81.3%likely range 74.5% to 86.5%, 160 patients | 84.1%likely range 73.7% to 90.9%, 69 patients |
| Women aged 25 to 49 | 65.1%likely range 63.5% to 66.6%, 3,415 patients | 67.3%likely range 64.4% to 70.0%, 1,054 patients |
| Women aged 50 to 64 | 75.0%likely range 73.1% to 76.9%, 1,947 patients | 75.1%likely range 71.5% to 78.4%, 598 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 20,286August 2026 | 6,669August 2026 |
| Primary care network | Heart of Harrogate PCN | Heart of Harrogate PCN |
| Phone | 01423 560261 | 01423 887733 |
| Friends and Family Test (its own feedback) | 90.3% good or very good176 answers, June 2026 | 87.5% good or very good64 answers, June 2026 |
| Appointments (one month) | 9,760 in August 2026Same day 26.0%; face to face 55.3% | 2,297 in August 2026Same day 30.6%; face to face 73.3% |
| Antibiotic items per STAR-PU (one year) | 0.71England 0.74, April 2025 to March 2026 | 0.56England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 7.7 qualified permanent9.6 including trainees and locums2,637 patients per permanent GP | 3.7 qualified permanent4.6 including trainees and locums1,786 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.