Thurrock · Compare
Milton Road and the Grays Surgery vs Thurrock Health Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Milton Road and the Grays Surgery and Thurrock Health Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Milton Road and the Grays SurgeryRM17 6HU | Thurrock Health CentreRM17 6NB |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 75.3likely range 69.8 to 79.8123 survey answers | 73.1likely range 65.8 to 79.4127 survey answers |
| Label (against the England average) | No label | Cannot be told apart from the England average |
| Patients who describe the practice as good | 70.2%likely range 62.8% to 76.6%, 123 answers | 67.9%likely range 57.6% to 76.8%, 127 answers |
| Access (mean of the two below) | 86.9%likely range 80.9% to 89.2% | 85.1%likely range 80.7% to 87.5% |
| Appointments within two weeks of booking | 96.4%likely range 90.4% to 98.7%, 1,430 appointments | 94.6%likely range 90.2% to 97.0%, 2,759 appointments |
| Calls answered by the practice | Not in the grade: no phone data | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 54.6%likely range 46.7% to 62.3%, 114 answers | 50.3%likely range 39.4% to 61.2%, 112 answers |
| Reception and admin team | 91.1%likely range 85.7% to 94.6%, 118 answers | 79.5%likely range 69.6% to 86.8%, 119 answers |
| Having a preferred professional | 26.1%likely range 20.0% to 33.4%, 120 answers | 21.2%likely range 13.9% to 30.9%, 126 answers |
| Seeing your preferred professional | 34.5%likely range 22.0% to 49.6%, 33 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 84.1%likely range 77.4% to 89.0%, 113 answers | 73.3%likely range 62.8% to 81.8%, 116 answers |
| Contacting the practice | 79.0%likely range 72.1% to 84.6%, 120 answers | 61.1%likely range 50.5% to 70.8%, 122 answers |
| Wait for an appointment | 73.6%likely range 65.4% to 80.4%, 98 answers | 70.8%likely range 59.8% to 79.8%, 110 answers |
| Being listened to | 74.7%likely range 67.2% to 81.0%, 112 answers | 78.8%likely range 68.9% to 86.2%, 120 answers |
| Care and concern | 76.2%likely range 68.9% to 82.3%, 114 answers | 76.5%likely range 66.4% to 84.3%, 120 answers |
| Confidence and trust | 91.7%likely range 86.2% to 95.2%, 110 answers | 89.1%likely range 80.3% to 94.2%, 114 answers |
| Involvement in decisions | 95.2%likely range 90.3% to 97.6%, 107 answers | 84.8%likely range 75.0% to 91.2%, 108 answers |
| Needs met | 95.4%likely range 90.6% to 97.8%, 108 answers | 83.3%likely range 73.9% to 89.8%, 121 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 82.6%likely range 73.6% to 89.0%, 92 patients | 84.5%likely range 78.7% to 88.9%, 193 patients |
| Children at 18 months | 74.6%likely range 66.2% to 81.5%, 122 patients | 77.4%likely range 71.1% to 82.7%, 195 patients |
| Children at 5 years | 74.5%likely range 65.5% to 81.9%, 106 patients | 73.5%likely range 67.2% to 78.9%, 215 patients |
| Women aged 25 to 49 | 72.3%likely range 69.9% to 74.5%, 1,460 patients | 76.4%likely range 74.8% to 77.9%, 3,039 patients |
| Women aged 50 to 64 | 78.5%likely range 74.7% to 81.9%, 507 patients | 78.2%likely range 75.0% to 81.1%, 697 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 7,358August 2026 | 12,759August 2026 |
| Primary care network | Tilbury and Chadwell PCN | Tilbury and Chadwell PCN |
| Phone | 01375 390717 | 01375 898700 |
| Friends and Family Test (its own feedback) | 93.4% good or very good136 answers, June 2026 | 91.7% good or very good121 answers, June 2026 |
| Appointments (one month) | 3,518 in August 2026Same day 42.6%; face to face 89.2% | 5,860 in August 2026Same day 41.8%; face to face 87.2% |
| Antibiotic items per STAR-PU (one year) | 0.89England 0.74, April 2025 to March 2026 | 0.81England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.0 qualified permanent2.0 including trainees and locums3,691 patients per permanent GP | 2.5 qualified permanent3.6 including trainees and locums5,180 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.