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Millway Medical Practice vs Penshurst Gardens Surgery

Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.

Can the survey tell them apart?

Millway Medical Practice and Penshurst Gardens Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.

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Side by side

MeasureMillway Medical PracticeNW7 2HXPenshurst Gardens SurgeryHA8 9TN
Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice Grade92.0likely range 70.7 to 97.297 survey answers68.8likely range 62.9 to 74.0113 survey answers
Label (against the England average)Cannot be told apart from the England averageNo label
Patients who describe the practice as good91.2%likely range 60.8% to 98.6%, 97 answers66.1%likely range 58.0% to 73.4%, 113 answers
Access (mean of the two below)93.6%likely range 90.1% to 95.7%Clearly higher74.8%likely range 69.5% to 78.9%
Appointments within two weeks of booking97.8%likely range 96.4% to 98.6%, 10,665 appointmentsClearly higher84.4%likely range 76.1% to 90.2%, 1,558 appointments
Calls answered by the practice89.3%likely range 82.5% to 93.6%, 2,543 callsClearly higher65.1%likely range 58.6% to 71.0%, 4,695 calls
More survey questions (not part of the grade)
Getting through on the phone54.7%likely range 26.1% to 80.5%, 89 answers35.5%likely range 28.0% to 43.9%, 108 answers
Reception and admin team92.7%likely range 62.6% to 99.0%, 97 answers67.5%likely range 59.4% to 74.6%, 112 answers
Having a preferred professional27.5%likely range 9.4% to 58.2%, 97 answers32.8%likely range 25.7% to 40.8%, 114 answers
Seeing your preferred professional29.9%likely range 5.4% to 75.9%, 34 answers49.5%likely range 36.3% to 62.7%, 42 answers
Knowing the next step92.9%likely range 62.9% to 99.0%, 97 answers79.5%likely range 72.1% to 85.4%, 111 answers
Contacting the practice85.9%likely range 55.0% to 96.8%, 97 answers57.1%likely range 48.9% to 64.9%, 113 answers
Wait for an appointment81.9%likely range 49.4% to 95.5%, 89 answers47.7%likely range 39.1% to 56.3%, 100 answers
Being listened to96.3%likely range 67.1% to 99.7%, 97 answers87.1%likely range 80.5% to 91.7%, 109 answers
Care and concern91.7%likely range 61.4% to 98.7%, 97 answers83.7%likely range 76.6% to 88.9%, 109 answers
Confidence and trust96.3%likely range 66.8% to 99.7%, 96 answers93.9%likely range 88.6% to 96.8%, 109 answers
Involvement in decisions97.2%likely range 67.8% to 99.8%, 95 answers87.6%likely range 80.8% to 92.2%, 103 answers
Needs met94.9%likely range 64.9% to 99.5%, 95 answers81.5%likely range 74.1% to 87.1%, 107 answers
Vaccinations and screening (NHS England QOF, not part of the grade)
Babies at 8 months86.8%likely range 82.7% to 90.0%, 325 patients72.5%likely range 62.6% to 80.6%, 91 patients
Children at 18 months87.1%likely range 82.9% to 90.3%, 309 patients74.1%likely range 63.9% to 82.2%, 85 patients
Children at 5 years81.4%likely range 76.4% to 85.5%, 279 patients61.4%likely range 50.9% to 70.9%, 88 patients
Women aged 25 to 4970.3%likely range 69.0% to 71.5%, 5,045 patients53.7%likely range 51.1% to 56.3%, 1,435 patients
Women aged 50 to 6476.5%likely range 74.6% to 78.3%, 2,063 patients69.6%likely range 65.8% to 73.2%, 583 patients
Facts (NHS England, not part of the grade)
Registered patients25,465August 20267,383August 2026
Primary care networkBarnet 4 PCNBarnet 4 PCN
Phone020 89590888020 89583141
Friends and Family Test (its own feedback)No results for June 202689.3% good or very good206 answers, June 2026
Appointments (one month)14,427 in August 2026Same day 61.2%; face to face 28.3%2,127 in August 2026Same day 29.3%; face to face 81.9%
Antibiotic items per STAR-PU (one year)0.66England 0.74, April 2025 to March 20260.64England 0.74, April 2025 to March 2026
GPs (full-time equivalent)9.8 qualified permanent16.3 including trainees and locums2,599 patients per permanent GP2.1 qualified permanent2.1 including trainees and locums3,461 patients per permanent GP
CQC rating (a separate source)GoodGood

“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

The full pages

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences