Newcastle-under-Lyme · Compare
Miller Street Surgery vs Lyme Valley Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Miller Street Surgery and Lyme Valley Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Miller Street SurgeryST5 1JD | Lyme Valley Medical CentreST5 3TF |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 90.6likely range 86.2 to 93.1110 survey answers | 81.6likely range 71.6 to 88.188 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 92.5%likely range 86.6% to 95.9%, 110 answers | 79.8%likely range 65.7% to 89.1%, 88 answers |
| Access (mean of the two below) | 85.9%likely range 81.4% to 88.9% | 85.5%likely range 80.8% to 88.8% |
| Appointments within two weeks of booking | 98.0%likely range 92.0% to 99.5%, 1,206 appointments | 90.3%likely range 83.2% to 94.6%, 1,621 appointments |
| Calls answered by the practice | 73.6%likely range 67.0% to 79.4%, 3,962 calls | 80.6%likely range 74.4% to 85.6%, 3,969 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 79.1%likely range 71.2% to 85.3%, 108 answers | 77.9%likely range 63.2% to 87.9%, 84 answers |
| Reception and admin team | 90.6%likely range 84.3% to 94.6%, 109 answers | 90.6%likely range 78.1% to 96.3%, 86 answers |
| Having a preferred professional | 34.8%likely range 26.9% to 43.5%, 107 answers | 24.4%likely range 14.1% to 38.9%, 89 answers |
| Seeing your preferred professional | 33.3%likely range 21.2% to 48.0%, 40 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 85.7%likely range 78.4% to 90.8%, 106 answers | 92.6%likely range 80.8% to 97.4%, 88 answers |
| Contacting the practice | 86.7%likely range 79.7% to 91.6%, 109 answers | 85.7%likely range 72.4% to 93.2%, 88 answers |
| Wait for an appointment | 78.6%likely range 70.4% to 85.0%, 103 answers | 86.1%likely range 72.0% to 93.8%, 79 answers |
| Being listened to | 95.1%likely range 89.8% to 97.8%, 106 answers | 80.2%likely range 65.7% to 89.6%, 84 answers |
| Care and concern | 94.1%likely range 88.4% to 97.1%, 107 answers | 81.3%likely range 67.0% to 90.3%, 85 answers |
| Confidence and trust | 97.6%likely range 93.2% to 99.2%, 108 answers | 93.4%likely range 81.3% to 97.9%, 82 answers |
| Involvement in decisions | 94.7%likely range 89.1% to 97.5%, 105 answers | 88.0%likely range 74.1% to 95.0%, 78 answers |
| Needs met | 98.9%likely range 95.2% to 99.8%, 110 answers | 92.7%likely range 80.6% to 97.5%, 84 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 93.0%likely range 81.4% to 97.6%, 43 patients | 91.2%likely range 82.1% to 95.9%, 68 patients |
| Children at 18 months | 93.1%likely range 78.0% to 98.1%, 29 patients | 94.5%likely range 86.7% to 97.8%, 73 patients |
| Children at 5 years | 87.0%likely range 74.3% to 93.9%, 46 patients | 92.9%likely range 83.0% to 97.2%, 56 patients |
| Women aged 25 to 49 | 64.6%likely range 61.2% to 67.8%, 813 patients | 71.4%likely range 68.8% to 73.8%, 1,289 patients |
| Women aged 50 to 64 | 74.8%likely range 71.1% to 78.2%, 580 patients | 74.1%likely range 70.5% to 77.4%, 618 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,817August 2026 | 7,928August 2026 |
| Primary care network | Newcastle Central PCN | Newcastle Central PCN |
| Phone | 01782 711618 | 01782 615367 |
| Friends and Family Test (its own feedback) | 90.4% good or very good135 answers, June 2026 | 90.9% good or very good351 answers, June 2026 |
| Appointments (one month) | 1,994 in August 2026Same day 43.2%; face to face 78.4% | 2,477 in August 2026Same day 50.9%; face to face 86.9% |
| Antibiotic items per STAR-PU (one year) | 0.83England 0.74, April 2025 to March 2026 | 1.02England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.7 qualified permanent3.7 including trainees and locums1,558 patients per permanent GP | 0.2 qualified permanent1.6 including trainees and locums |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.