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Millbrook Medical Centre vs St. Laurence's Medical Centre

Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.

Can the survey tell them apart?

Millbrook Medical Centre and St. Laurence's Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.

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Side by side

MeasureMillbrook Medical CentreL32 9PFSt. Laurence's Medical CentreL32 9QU
Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice Grade83.5likely range 70.2 to 89.7104 survey answers64.1likely range 54.8 to 71.990 survey answers
Label (against the England average)Cannot be told apart from the England averageCannot be told apart from the England average
Patients who describe the practice as good86.7%likely range 67.8% to 95.3%, 104 answers71.0%likely range 60.5% to 79.6%, 90 answers
Access (mean of the two below)76.0%likely range 70.4% to 80.1%Clearly higher47.7%likely range 29.1% to 64.4%
Appointments within two weeks of booking85.5%likely range 79.9% to 89.6%, 3,107 appointmentsClearly higher57.2%likely range 38.6% to 73.9%, 404 appointments
Calls answered by the practiceNot in the grade: no phone dataNot in the grade: no phone data
More survey questions (not part of the grade)
Getting through on the phone62.4%likely range 41.8% to 79.3%, 98 answers31.7%likely range 22.6% to 42.5%, 87 answers
Reception and admin team92.3%likely range 74.2% to 98.0%, 100 answers74.5%likely range 64.1% to 82.6%, 89 answers
Having a preferred professional16.3%likely range 6.4% to 35.7%, 104 answers41.0%likely range 31.1% to 51.8%, 89 answers
Seeing your preferred professionalNot shown: fewer than 30 answers33.5%likely range 19.4% to 51.3%, 34 answers
Knowing the next step83.8%likely range 63.8% to 93.8%, 99 answers77.3%likely range 67.0% to 85.0%, 87 answers
Contacting the practice81.7%likely range 61.6% to 92.5%, 100 answers64.1%likely range 53.5% to 73.6%, 90 answers
Wait for an appointment78.9%likely range 57.2% to 91.2%, 89 answers62.8%likely range 51.3% to 73.1%, 78 answers
Being listened to93.2%likely range 75.3% to 98.4%, 99 answers91.8%likely range 83.8% to 96.0%, 89 answers
Care and concern90.3%likely range 71.7% to 97.2%, 100 answers91.9%likely range 84.0% to 96.1%, 88 answers
Confidence and trust96.3%likely range 79.8% to 99.4%, 100 answers96.6%likely range 90.2% to 98.9%, 89 answers
Involvement in decisions97.6%likely range 81.3% to 99.7%, 97 answers89.9%likely range 81.1% to 94.9%, 82 answers
Needs met97.3%likely range 81.1% to 99.7%, 99 answers96.2%likely range 89.6% to 98.7%, 88 answers
Vaccinations and screening (NHS England QOF, not part of the grade)
Babies at 8 months71.9%likely range 63.7% to 78.8%, 135 patients71.4%likely range 54.9% to 83.7%, 35 patients
Children at 18 months69.9%likely range 61.7% to 77.1%, 133 patients69.8%likely range 54.9% to 81.4%, 43 patients
Children at 5 years74.7%likely range 67.2% to 81.0%, 150 patients77.8%likely range 63.7% to 87.5%, 45 patients
Women aged 25 to 4970.9%likely range 68.9% to 72.7%, 2,191 patients65.2%likely range 61.9% to 68.3%, 848 patients
Women aged 50 to 6470.0%likely range 67.0% to 72.8%, 967 patients67.6%likely range 63.3% to 71.7%, 476 patients
Facts (NHS England, not part of the grade)
Registered patients12,373August 20265,401August 2026
Primary care networkKirkby PCNKirkby PCN
Phone0151 54624800151 2444530
Friends and Family Test (its own feedback)93.5% good or very good352 answers, June 2026No results for June 2026
Appointments (one month)7,098 in August 2026Same day 37.0%; face to face 55.9%2,247 in August 2026Same day 32.6%; face to face 61.2%
Antibiotic items per STAR-PU (one year)1.06England 0.74, April 2025 to March 20260.76England 0.74, April 2025 to March 2026
GPs (full-time equivalent)7.5 qualified permanent9.2 including trainees and locums1,654 patients per permanent GP5.0 qualified permanent6.8 including trainees and locums1,072 patients per permanent GP
CQC rating (a separate source)GoodGood

“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

The full pages

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences