Swindon · Compare
Merchiston Surgery vs Hawthorn Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Merchiston Surgery and Hawthorn Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Merchiston SurgerySN3 4BF | Hawthorn Medical CentreSN2 1UU |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 69.4likely range 60.2 to 77.3113 survey answers | 61.7likely range 54.1 to 68.8117 survey answers |
| Label (against the England average) | No label | No label |
| Patients who describe the practice as good | 63.6%likely range 50.6% to 74.8%, 113 answers | 55.7%likely range 45.0% to 65.8%, 117 answers |
| Access (mean of the two below) | 82.8%likely range 78.5% to 85.6% | 75.5%likely range 70.9% to 79.2% |
| Appointments within two weeks of booking | 92.3%likely range 88.0% to 95.1%, 3,464 appointments | 85.0%likely range 80.4% to 88.7%, 4,327 appointments |
| Calls answered by the practice | Not in the grade: no phone data | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 21.4%likely range 12.6% to 33.8%, 110 answers | 29.7%likely range 21.0% to 40.3%, 116 answers |
| Reception and admin team | 76.6%likely range 63.9% to 85.8%, 110 answers | 71.9%likely range 61.5% to 80.4%, 116 answers |
| Having a preferred professional | 34.0%likely range 23.0% to 47.0%, 112 answers | 28.4%likely range 19.9% to 38.9%, 116 answers |
| Seeing your preferred professional | 22.9%likely range 8.9% to 47.2%, 34 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 67.9%likely range 54.2% to 79.0%, 102 answers | 60.3%likely range 48.9% to 70.7%, 103 answers |
| Contacting the practice | 46.3%likely range 33.8% to 59.2%, 111 answers | 45.4%likely range 35.2% to 56.0%, 117 answers |
| Wait for an appointment | 53.5%likely range 39.6% to 66.8%, 96 answers | 49.0%likely range 37.9% to 60.2%, 103 answers |
| Being listened to | 88.6%likely range 77.4% to 94.6%, 107 answers | 79.1%likely range 69.0% to 86.5%, 112 answers |
| Care and concern | 84.4%likely range 72.5% to 91.7%, 108 answers | 75.5%likely range 65.0% to 83.6%, 111 answers |
| Confidence and trust | 92.7%likely range 82.4% to 97.2%, 105 answers | 88.3%likely range 79.4% to 93.7%, 109 answers |
| Involvement in decisions | 90.9%likely range 80.1% to 96.1%, 105 answers | 84.1%likely range 74.2% to 90.7%, 105 answers |
| Needs met | 88.5%likely range 77.4% to 94.5%, 110 answers | 82.7%likely range 72.7% to 89.6%, 106 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.4%likely range 87.6% to 97.6%, 90 patients | 90.6%likely range 83.1% to 95.0%, 96 patients |
| Children at 18 months | 92.3%likely range 85.6% to 96.1%, 104 patients | 94.9%likely range 88.6% to 97.8%, 98 patients |
| Children at 5 years | 88.2%likely range 81.4% to 92.7%, 127 patients | 83.2%likely range 75.5% to 88.8%, 119 patients |
| Women aged 25 to 49 | 70.6%likely range 68.5% to 72.6%, 1,913 patients | 59.3%likely range 57.2% to 61.5%, 2,001 patients |
| Women aged 50 to 64 | 73.7%likely range 71.2% to 76.0%, 1,254 patients | 65.6%likely range 62.6% to 68.4%, 1,008 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 13,267August 2026 | 11,951August 2026 |
| Primary care network | Hawthorn and Merchiston PCN | Hawthorn and Merchiston PCN |
| Phone | 01793 823307 | 01793 536541 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 88.8% good or very good143 answers, June 2026 |
| Appointments (one month) | 6,014 in August 2026Same day 36.2%; face to face 77.4% | 6,099 in August 2026Same day 47.8%; face to face 45.2% |
| Antibiotic items per STAR-PU (one year) | 0.66England 0.74, April 2025 to March 2026 | 0.94England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.6 qualified permanent9.7 including trainees and locums2,365 patients per permanent GP | 4.4 qualified permanent6.3 including trainees and locums2,701 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.