Wigan · Compare
Medicentre vs Bryn Cross Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Bryn Cross Surgery’s Practice Grade is clearly higher than Medicentre’s: its likely range lies wholly above.
Side by side
| Measure | MedicentreWN4 9AZ | Bryn Cross SurgeryWN4 0AR |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 82.1likely range 77.7 to 85.7119 survey answers | 93.1likely range 88.8 to 95.297 survey answersClearly higher |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 80.2%likely range 74.3% to 85.1%, 119 answers | 95.2%likely range 89.3% to 97.9%, 97 answersClearly higher |
| Access (mean of the two below) | 86.3%likely range 81.0% to 89.6% | 88.0%likely range 83.7% to 91.0% |
| Appointments within two weeks of booking | 99.1%likely range 91.8% to 99.9%, 815 appointments | 99.2%likely range 94.5% to 99.9%, 1,389 appointments |
| Calls answered by the practice | 73.3%likely range 65.7% to 79.8%, 3,061 calls | 76.8%likely range 69.6% to 82.6%, 3,341 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 68.5%likely range 61.7% to 74.5%, 116 answers | 93.0%likely range 86.4% to 96.6%, 96 answers |
| Reception and admin team | 84.5%likely range 78.9% to 88.8%, 118 answers | 92.1%likely range 85.2% to 95.9%, 95 answers |
| Having a preferred professional | 38.8%likely range 32.4% to 45.6%, 119 answers | 49.1%likely range 39.6% to 58.7%, 95 answers |
| Seeing your preferred professional | 61.4%likely range 49.6% to 71.9%, 42 answers | 60.5%likely range 45.7% to 73.6%, 42 answers |
| Knowing the next step | 91.1%likely range 86.3% to 94.3%, 113 answers | 93.8%likely range 87.3% to 97.0%, 95 answers |
| Contacting the practice | 83.5%likely range 77.8% to 87.9%, 119 answers | 90.1%likely range 82.8% to 94.5%, 96 answers |
| Wait for an appointment | 82.3%likely range 76.1% to 87.1%, 106 answers | 92.1%likely range 85.1% to 96.0%, 93 answers |
| Being listened to | 94.6%likely range 90.6% to 96.9%, 119 answers | 96.1%likely range 90.5% to 98.5%, 96 answers |
| Care and concern | 90.8%likely range 86.1% to 94.0%, 119 answers | 96.2%likely range 90.5% to 98.5%, 97 answers |
| Confidence and trust | 96.5%likely range 93.1% to 98.3%, 120 answers | 97.7%likely range 92.7% to 99.3%, 97 answers |
| Involvement in decisions | 91.3%likely range 86.6% to 94.5%, 114 answers | 98.3%likely range 93.4% to 99.6%, 92 answers |
| Needs met | 98.2%likely range 95.3% to 99.3%, 120 answers | 98.4%likely range 93.7% to 99.6%, 97 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 81.4%likely range 67.4% to 90.3%, 43 patients | 94.1%likely range 80.9% to 98.4%, 34 patients |
| Children at 18 months | 95.6%likely range 85.2% to 98.8%, 45 patients | 94.7%likely range 82.7% to 98.5%, 38 patients |
| Children at 5 years | 96.4%likely range 87.7% to 99.0%, 55 patients | 94.7%likely range 82.7% to 98.5%, 38 patients |
| Women aged 25 to 49 | 76.1%likely range 73.1% to 78.9%, 828 patients | 77.5%likely range 74.4% to 80.4%, 730 patients |
| Women aged 50 to 64 | 77.4%likely range 73.7% to 80.7%, 549 patients | 80.9%likely range 77.5% to 83.9%, 582 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,675August 2026 | 5,437August 2026 |
| Primary care network | Swan Network Wigan PCN | Swan Network Wigan PCN |
| Phone | 01942 483755 | 01942 727270 |
| Friends and Family Test (its own feedback) | 98.5% good or very good67 answers, June 2026 | 83.7% good or very good49 answers, June 2026 |
| Appointments (one month) | 1,637 in August 2026Same day 29.7%; face to face 75.1% | 2,049 in August 2026Same day 47.5%; face to face 88.4% |
| Antibiotic items per STAR-PU (one year) | 0.80England 0.74, April 2025 to March 2026 | 0.76England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.6 qualified permanent5.1 including trainees and locums2,217 patients per permanent GP | 2.1 qualified permanent4.0 including trainees and locums2,614 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.