Havering · Compare
Maylands Healthcare vs Hornchurch Healthcare
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Maylands Healthcare and Hornchurch Healthcare cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Maylands HealthcareRM12 4EQ | Hornchurch HealthcareRM11 1XA |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 72.5likely range 59.7 to 81.894 survey answers | 87.4likely range 79.3 to 91.8108 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 70.9%likely range 52.8% to 84.2%, 94 answers | 88.3%likely range 76.9% to 94.5%, 108 answers |
| Access (mean of the two below) | 75.9%likely range 71.7% to 79.5% | 85.0%likely range 81.3% to 87.9%Clearly higher |
| Appointments within two weeks of booking | 94.6%likely range 89.9% to 97.2%, 2,412 appointments | 86.6%likely range 80.9% to 90.8%, 2,779 appointments |
| Calls answered by the practice | 57.1%likely range 50.2% to 63.8%, 4,172 calls | 83.2%likely range 78.4% to 87.2%, 5,770 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 34.2%likely range 19.0% to 53.5%, 83 answers | 83.2%likely range 70.8% to 91.0%, 106 answers |
| Reception and admin team | 85.3%likely range 68.1% to 94.1%, 91 answers | 90.5%likely range 79.6% to 95.9%, 108 answers |
| Having a preferred professional | 23.2%likely range 11.6% to 41.1%, 94 answers | 36.8%likely range 25.0% to 50.3%, 108 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 40.9%likely range 21.4% to 63.7%, 37 answers |
| Knowing the next step | 81.7%likely range 63.5% to 91.9%, 88 answers | 87.1%likely range 75.1% to 93.8%, 104 answers |
| Contacting the practice | 66.9%likely range 48.6% to 81.3%, 92 answers | 81.8%likely range 69.2% to 90.0%, 107 answers |
| Wait for an appointment | 67.4%likely range 48.0% to 82.2%, 83 answers | 59.4%likely range 44.9% to 72.4%, 94 answers |
| Being listened to | 90.5%likely range 74.4% to 96.9%, 91 answers | 92.6%likely range 82.1% to 97.2%, 106 answers |
| Care and concern | 88.4%likely range 71.9% to 95.8%, 92 answers | 94.5%likely range 84.5% to 98.2%, 104 answers |
| Confidence and trust | 94.7%likely range 79.6% to 98.8%, 89 answers | 97.5%likely range 88.9% to 99.5%, 105 answers |
| Involvement in decisions | 96.3%likely range 81.6% to 99.3%, 87 answers | 95.1%likely range 85.5% to 98.5%, 105 answers |
| Needs met | 89.9%likely range 73.3% to 96.6%, 89 answers | 95.9%likely range 86.4% to 98.9%, 103 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 87.6%likely range 79.2% to 93.0%, 89 patients | 87.0%likely range 81.5% to 91.0%, 192 patients |
| Children at 18 months | 71.0%likely range 61.5% to 79.0%, 100 patients | 74.5%likely range 68.0% to 80.0%, 200 patients |
| Children at 5 years | 78.9%likely range 70.3% to 85.5%, 109 patients | 81.3%likely range 75.4% to 86.0%, 208 patients |
| Women aged 25 to 49 | 72.3%likely range 70.2% to 74.2%, 1,867 patients | 75.2%likely range 73.5% to 76.7%, 2,787 patients |
| Women aged 50 to 64 | 81.1%likely range 78.9% to 83.2%, 1,230 patients | 79.8%likely range 77.1% to 82.2%, 946 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 12,698August 2026 | 13,597August 2026 |
| Primary care network | Havering Liberty PCN | Havering Liberty PCN |
| Phone | 01708 460180 | 01708 440187 |
| Friends and Family Test (its own feedback) | 87.9% good or very good157 answers, June 2026 | 100.0% good or very good64 answers, June 2026 |
| Appointments (one month) | 4,596 in August 2026Same day 37.5%; face to face 60.8% | 4,228 in August 2026Same day 36.9%; face to face 87.5% |
| Antibiotic items per STAR-PU (one year) | 0.78England 0.74, April 2025 to March 2026 | 0.55England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 7.0 qualified permanent8.9 including trainees and locums1,821 patients per permanent GP | 3.3 qualified permanent4.3 including trainees and locums4,179 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.