Kirklees · Compare
Marsh Surgery vs Westbourne Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Westbourne Surgery’s Practice Grade is clearly higher than Marsh Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Marsh SurgeryHD1 4LE | Westbourne SurgeryHD1 4QR |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 81.6likely range 77.7 to 84.883 survey answers | 89.2likely range 85.7 to 91.484 survey answersClearly higher |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 82.6%likely range 77.7% to 86.6%, 83 answers | 94.6%likely range 90.3% to 97.1%, 84 answersClearly higher |
| Access (mean of the two below) | 79.2%likely range 73.1% to 83.8% | 76.5%likely range 70.5% to 80.9% |
| Appointments within two weeks of booking | 98.9%likely range 91.2% to 99.9%, 805 appointments | 89.0%likely range 80.0% to 94.3%, 1,155 appointments |
| Calls answered by the practice | 59.4%likely range 49.8% to 68.5%, 2,138 calls | 63.8%likely range 56.0% to 70.9%, 3,282 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 60.4%likely range 54.4% to 66.1%, 78 answers | 92.2%likely range 87.2% to 95.4%, 81 answers |
| Reception and admin team | 80.6%likely range 75.5% to 84.9%, 81 answers | 99.4%likely range 96.8% to 99.9%, 83 answers |
| Having a preferred professional | 46.3%likely range 40.5% to 52.2%, 81 answers | 31.1%likely range 24.7% to 38.3%, 83 answers |
| Seeing your preferred professional | 39.1%likely range 30.2% to 48.8%, 32 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 84.8%likely range 79.9% to 88.6%, 77 answers | 95.3%likely range 91.1% to 97.6%, 82 answers |
| Contacting the practice | 77.5%likely range 72.0% to 82.1%, 78 answers | 94.4%likely range 90.0% to 96.9%, 83 answers |
| Wait for an appointment | 80.6%likely range 75.1% to 85.1%, 71 answers | 88.8%likely range 82.8% to 92.9%, 72 answers |
| Being listened to | 84.7%likely range 80.0% to 88.5%, 80 answers | 94.0%likely range 89.5% to 96.7%, 82 answers |
| Care and concern | 83.6%likely range 78.7% to 87.6%, 79 answers | 93.6%likely range 88.9% to 96.4%, 81 answers |
| Confidence and trust | 95.4%likely range 92.2% to 97.3%, 79 answers | 98.6%likely range 95.6% to 99.6%, 82 answers |
| Involvement in decisions | 92.4%likely range 88.5% to 95.1%, 76 answers | 96.6%likely range 92.6% to 98.5%, 79 answers |
| Needs met | 92.4%likely range 88.5% to 95.0%, 77 answers | 94.6%likely range 90.2% to 97.1%, 83 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.6%likely range 82.3% to 98.5%, 37 patients | 93.5%likely range 82.5% to 97.8%, 46 patients |
| Children at 18 months | 87.2%likely range 73.3% to 94.4%, 39 patients | 94.6%likely range 82.3% to 98.5%, 37 patients |
| Children at 5 years | 82.8%likely range 65.5% to 92.4%, 29 patients | 93.3%likely range 78.7% to 98.2%, 30 patients |
| Women aged 25 to 49 | 60.5%likely range 56.6% to 64.2%, 630 patients | 71.6%likely range 68.2% to 74.8%, 718 patients |
| Women aged 50 to 64 | 74.7%likely range 68.5% to 80.0%, 217 patients | 81.5%likely range 77.7% to 84.9%, 439 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 3,357August 2026 | 4,441August 2026 |
| Primary care network | Greenwood PCN | Greenwood PCN |
| Phone | 01484 426044 | 0844 3878280 |
| Friends and Family Test (its own feedback) | 89.7% good or very good68 answers, June 2026 | 96.6% good or very good118 answers, June 2026 |
| Appointments (one month) | 2,084 in August 2026Same day 41.4%; face to face 47.0% | 2,168 in August 2026Same day 39.6%; face to face 81.3% |
| Antibiotic items per STAR-PU (one year) | 0.81England 0.74, April 2025 to March 2026 | 1.12England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 0.8 qualified permanent0.8 including trainees and locums | 2.1 qualified permanent2.8 including trainees and locums2,149 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.