West Suffolk · Compare
Market Cross Surgery vs The Reynard Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Market Cross Surgery and The Reynard Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Market Cross SurgeryIP28 7EG | The Reynard SurgeryIP28 8JZ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 79.8likely range 70.3 to 86.0103 survey answers | 78.7likely range 73.8 to 82.7125 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 81.2%likely range 67.7% to 89.9%, 103 answers | 80.7%likely range 73.8% to 86.1%, 125 answers |
| Access (mean of the two below) | 76.3%likely range 72.4% to 79.8% | 74.0%likely range 70.3% to 77.4% |
| Appointments within two weeks of booking | 91.2%likely range 88.1% to 93.5%, 6,571 appointmentsClearly higher | 78.4%likely range 73.3% to 82.7%, 4,409 appointments |
| Calls answered by the practice | 61.3%likely range 54.2% to 68.0%, 3,890 calls | 69.6%likely range 64.0% to 74.7%, 5,813 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 36.5%likely range 24.0% to 51.2%, 99 answers | 77.5%likely range 70.1% to 83.5%, 119 answers |
| Reception and admin team | 84.2%likely range 71.3% to 92.0%, 104 answers | 95.0%likely range 90.3% to 97.5%, 122 answers |
| Having a preferred professional | 23.4%likely range 13.5% to 37.5%, 101 answers | 30.1%likely range 23.4% to 37.8%, 124 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 49.1%likely range 35.7% to 62.7%, 41 answers |
| Knowing the next step | 79.1%likely range 64.9% to 88.6%, 97 answers | 90.5%likely range 84.7% to 94.2%, 119 answers |
| Contacting the practice | 69.0%likely range 54.6% to 80.5%, 102 answers | 81.5%likely range 74.6% to 86.9%, 122 answers |
| Wait for an appointment | 76.9%likely range 61.9% to 87.2%, 90 answers | 84.1%likely range 77.1% to 89.2%, 112 answers |
| Being listened to | 88.7%likely range 76.0% to 95.1%, 98 answers | 89.7%likely range 83.7% to 93.6%, 119 answers |
| Care and concern | 89.4%likely range 76.9% to 95.5%, 98 answers | 91.4%likely range 85.8% to 94.9%, 120 answers |
| Confidence and trust | 92.2%likely range 80.5% to 97.2%, 97 answers | 92.1%likely range 86.6% to 95.5%, 119 answers |
| Involvement in decisions | 94.1%likely range 82.4% to 98.2%, 91 answers | 93.3%likely range 88.1% to 96.4%, 118 answers |
| Needs met | 87.3%likely range 74.5% to 94.2%, 99 answers | 95.2%likely range 90.5% to 97.6%, 120 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.4%likely range 88.9% to 97.3%, 125 patients | 91.2%likely range 85.2% to 94.9%, 136 patients |
| Children at 18 months | 90.9%likely range 84.8% to 94.7%, 132 patients | 85.8%likely range 78.5% to 91.0%, 120 patients |
| Children at 5 years | 91.8%likely range 85.6% to 95.5%, 122 patients | 90.6%likely range 84.5% to 94.4%, 138 patients |
| Women aged 25 to 49 | 74.4%likely range 72.5% to 76.3%, 2,007 patients | 74.9%likely range 72.9% to 76.7%, 1,981 patients |
| Women aged 50 to 64 | 74.6%likely range 72.0% to 77.0%, 1,144 patients | 78.1%likely range 75.0% to 80.9%, 763 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 12,859August 2026 | 10,269August 2026 |
| Primary care network | Forest Heath PCN | Forest Heath PCN |
| Phone | 01638 713109 | 01638 552211 |
| Friends and Family Test (its own feedback) | 1 answers in June 2026; shares not published below 5 | 92.9% good or very good56 answers, June 2026 |
| Appointments (one month) | 7,459 in August 2026Same day 67.4%; face to face 49.3% | 4,663 in August 2026Same day 45.7%; face to face 44.9% |
| Antibiotic items per STAR-PU (one year) | 0.99England 0.74, April 2025 to March 2026 | 1.06England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 8.0 qualified permanent13.5 including trainees and locums1,617 patients per permanent GP | 3.5 qualified permanent3.5 including trainees and locums2,895 patients per permanent GP |
| CQC rating (a separate source) | Outstanding | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.