Bromley · Compare
Manor Road Surgery vs Elm House Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Manor Road Surgery and Elm House Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Manor Road SurgeryBR3 5LE | Elm House SurgeryBR3 3FD |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 82.2likely range 78.4 to 85.2119 survey answers | 83.7likely range 72.4 to 89.9125 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 82.7%likely range 78.0% to 86.5%, 119 answers | 83.9%likely range 67.8% to 92.8%, 125 answers |
| Access (mean of the two below) | 80.9%likely range 74.5% to 85.6% | 82.9%likely range 80.6% to 85.0% |
| Appointments within two weeks of booking | 79.5%likely range 69.2% to 87.0%, 1,177 appointments | 99.1%likely range 98.1% to 99.6%, 10,322 appointmentsClearly higher |
| Calls answered by the practice | 82.1%likely range 74.5% to 87.9%, 2,606 callsClearly higher | 66.5%likely range 62.0% to 70.8%, 9,170 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 86.3%likely range 82.0% to 89.7%, 117 answers | 47.5%likely range 30.1% to 65.4%, 105 answers |
| Reception and admin team | 93.7%likely range 90.4% to 95.9%, 118 answers | 93.1%likely range 78.7% to 98.0%, 120 answers |
| Having a preferred professional | 40.4%likely range 35.1% to 46.0%, 118 answers | 22.5%likely range 11.5% to 39.3%, 125 answers |
| Seeing your preferred professional | 49.9%likely range 41.5% to 58.3%, 52 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 85.4%likely range 81.0% to 88.9%, 119 answers | 87.2%likely range 71.3% to 94.9%, 121 answers |
| Contacting the practice | 85.6%likely range 81.2% to 89.1%, 119 answers | 72.5%likely range 55.1% to 85.0%, 122 answers |
| Wait for an appointment | 57.5%likely range 51.6% to 63.2%, 107 answers | 77.6%likely range 59.3% to 89.2%, 107 answers |
| Being listened to | 86.6%likely range 82.3% to 89.9%, 117 answers | 95.2%likely range 81.5% to 98.9%, 119 answers |
| Care and concern | 86.8%likely range 82.5% to 90.2%, 115 answers | 95.7%likely range 82.1% to 99.1%, 119 answers |
| Confidence and trust | 90.1%likely range 86.1% to 93.0%, 114 answers | 97.9%likely range 85.2% to 99.7%, 117 answers |
| Involvement in decisions | 87.5%likely range 83.1% to 90.8%, 111 answers | 97.7%likely range 84.5% to 99.7%, 112 answers |
| Needs met | 90.3%likely range 86.4% to 93.2%, 114 answers | 96.8%likely range 83.7% to 99.4%, 119 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.7%likely range 80.1% to 96.0%, 54 patients | 94.6%likely range 92.0% to 96.4%, 410 patients |
| Children at 18 months | 88.5%likely range 77.0% to 94.6%, 52 patients | 86.0%likely range 82.2% to 89.0%, 406 patients |
| Children at 5 years | 87.5%likely range 75.3% to 94.1%, 48 patients | 81.7%likely range 77.8% to 85.0%, 447 patients |
| Women aged 25 to 49 | 69.7%likely range 67.1% to 72.2%, 1,277 patients | 71.1%likely range 70.0% to 72.2%, 6,796 patients |
| Women aged 50 to 64 | 81.4%likely range 78.0% to 84.4%, 554 patients | 74.6%likely range 73.0% to 76.1%, 3,035 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,401August 2026 | 32,851August 2026 |
| Primary care network | Beckenham PCN | Beckenham PCN |
| Phone | 020 86500957 | 020 86500173 |
| Friends and Family Test (its own feedback) | 95.5% good or very good156 answers, June 2026 | 91.5% good or very good447 answers, June 2026 |
| Appointments (one month) | 1,725 in August 2026Same day 35.3%; face to face 87.3% | 15,030 in August 2026Same day 66.2%; face to face 45.3% |
| Antibiotic items per STAR-PU (one year) | 0.44England 0.74, April 2025 to March 2026 | 0.68England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.6 qualified permanent2.7 including trainees and locums3,872 patients per permanent GP | 18.4 qualified permanent23.2 including trainees and locums1,785 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.