Greenwich · Compare
Manor Brook PMS vs Blackheath Standard PMS
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Manor Brook PMS and Blackheath Standard PMS cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Manor Brook PMSSE3 0EN | Blackheath Standard PMSSE3 7HB |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 86.2likely range 76.8 to 90.9100 survey answers | 77.3likely range 69.1 to 83.384 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 88.7%likely range 75.3% to 95.3%, 100 answers | 76.9%likely range 65.5% to 85.3%, 84 answers |
| Access (mean of the two below) | 80.2%likely range 76.4% to 83.5% | 77.9%likely range 73.1% to 82.0% |
| Appointments within two weeks of booking | 93.9%likely range 90.8% to 95.9%, 5,334 appointments | 95.1%likely range 90.6% to 97.5%, 2,528 appointments |
| Calls answered by the practice | 66.5%likely range 59.5% to 72.8%, 3,950 calls | 60.6%likely range 52.2% to 68.4%, 2,838 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 63.6%likely range 47.4% to 77.2%, 92 answers | 55.6%likely range 43.3% to 67.3%, 78 answers |
| Reception and admin team | 94.5%likely range 82.7% to 98.4%, 98 answers | 90.9%likely range 81.7% to 95.7%, 84 answers |
| Having a preferred professional | 37.5%likely range 24.3% to 53.0%, 101 answers | 27.0%likely range 17.9% to 38.7%, 84 answers |
| Seeing your preferred professional | 49.7%likely range 25.5% to 74.0%, 33 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 92.5%likely range 79.8% to 97.5%, 97 answers | 81.6%likely range 70.4% to 89.2%, 80 answers |
| Contacting the practice | 89.1%likely range 75.8% to 95.6%, 99 answers | 85.1%likely range 74.5% to 91.8%, 81 answers |
| Wait for an appointment | 67.1%likely range 51.0% to 80.0%, 93 answers | 64.1%likely range 51.6% to 75.0%, 76 answers |
| Being listened to | 94.7%likely range 82.7% to 98.5%, 96 answers | 85.5%likely range 75.0% to 92.0%, 82 answers |
| Care and concern | 90.6%likely range 77.2% to 96.5%, 95 answers | 89.1%likely range 79.3% to 94.6%, 82 answers |
| Confidence and trust | 93.3%likely range 80.6% to 97.9%, 93 answers | 92.3%likely range 83.3% to 96.7%, 82 answers |
| Involvement in decisions | 96.9%likely range 84.9% to 99.4%, 86 answers | 92.3%likely range 82.8% to 96.8%, 76 answers |
| Needs met | 92.9%likely range 80.2% to 97.7%, 95 answers | 91.9%likely range 82.6% to 96.4%, 80 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 88.9%likely range 81.2% to 93.7%, 99 patients | 91.6%likely range 83.6% to 95.9%, 83 patients |
| Children at 18 months | 83.8%likely range 76.0% to 89.4%, 117 patients | 81.3%likely range 71.1% to 88.5%, 75 patients |
| Children at 5 years | 88.3%likely range 80.2% to 93.3%, 94 patients | 62.5%likely range 51.5% to 72.3%, 80 patients |
| Women aged 25 to 49 | 67.3%likely range 65.3% to 69.2%, 2,272 patients | 63.2%likely range 60.9% to 65.4%, 1,804 patients |
| Women aged 50 to 64 | 76.8%likely range 74.4% to 79.1%, 1,196 patients | 76.2%likely range 72.7% to 79.4%, 623 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 12,110August 2026 | 8,171August 2026 |
| Primary care network | Blackheath and Charlton PCN | Blackheath and Charlton PCN |
| Phone | 02088 569720 | 020 82692040 |
| Friends and Family Test (its own feedback) | 96.0% good or very good50 answers, June 2026 | 86.3% good or very good73 answers, June 2026 |
| Appointments (one month) | 7,936 in August 2026Same day 63.0%; face to face 29.9% | 4,184 in August 2026Same day 44.2%; face to face 47.9% |
| Antibiotic items per STAR-PU (one year) | 0.73England 0.74, April 2025 to March 2026 | 0.50England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 7.2 qualified permanent10.4 including trainees and locums1,680 patients per permanent GP | 3.9 qualified permanent8.1 including trainees and locums2,113 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.