St Albans · Compare
Maltings Surgery vs Summerfield Health Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Maltings Surgery and Summerfield Health Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Maltings SurgeryAL1 3JB | Summerfield Health CentreAL2 1PU |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 81.8likely range 69.5 to 89.0108 survey answers | 77.7likely range 67.8 to 85.388 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 81.0%likely range 63.6% to 91.2%, 108 answers | 71.9%likely range 57.8% to 82.7%, 88 answers |
| Access (mean of the two below) | 83.4%likely range 79.3% to 87.1% | 91.1%likely range 87.0% to 93.7% |
| Appointments within two weeks of booking | 100.0%likely range 98.3% to 100.0%, 3,300 appointments | 98.8%likely range 94.8% to 99.7%, 1,818 appointments |
| Calls answered by the practice | 66.8%likely range 58.6% to 74.1%, 2,899 calls | 83.3%likely range 76.2% to 88.5%, 2,909 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 56.4%likely range 37.1% to 74.0%, 89 answers | 62.7%likely range 47.7% to 75.7%, 79 answers |
| Reception and admin team | 88.8%likely range 71.8% to 96.1%, 99 answers | 85.7%likely range 72.5% to 93.1%, 82 answers |
| Having a preferred professional | 18.1%likely range 8.2% to 35.5%, 108 answers | 45.4%likely range 32.0% to 59.4%, 87 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 43.9%likely range 24.1% to 65.8%, 35 answers |
| Knowing the next step | 97.8%likely range 84.7% to 99.7%, 106 answers | 89.6%likely range 77.6% to 95.5%, 86 answers |
| Contacting the practice | 83.7%likely range 66.6% to 93.0%, 107 answers | 68.9%likely range 54.7% to 80.3%, 87 answers |
| Wait for an appointment | 92.4%likely range 76.4% to 97.9%, 100 answers | 60.9%likely range 45.7% to 74.2%, 77 answers |
| Being listened to | 92.9%likely range 77.5% to 98.0%, 104 answers | 75.3%likely range 61.2% to 85.5%, 85 answers |
| Care and concern | 91.3%likely range 75.5% to 97.3%, 105 answers | 80.3%likely range 66.7% to 89.3%, 85 answers |
| Confidence and trust | 95.0%likely range 80.6% to 98.9%, 106 answers | 91.9%likely range 80.2% to 97.0%, 83 answers |
| Involvement in decisions | 95.5%likely range 80.9% to 99.1%, 102 answers | 91.2%likely range 78.9% to 96.6%, 79 answers |
| Needs met | 90.7%likely range 74.7% to 97.0%, 104 answers | 86.0%likely range 73.0% to 93.3%, 83 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 89.4%likely range 84.8% to 92.8%, 227 patients | 91.1%likely range 84.3% to 95.1%, 112 patients |
| Children at 18 months | 90.1%likely range 84.8% to 93.6%, 181 patients | 84.2%likely range 77.1% to 89.4%, 133 patients |
| Children at 5 years | 83.9%likely range 77.9% to 88.5%, 186 patients | 79.3%likely range 71.3% to 85.6%, 121 patients |
| Women aged 25 to 49 | 68.1%likely range 66.6% to 69.4%, 4,191 patients | 71.6%likely range 69.5% to 73.5%, 1,970 patients |
| Women aged 50 to 64 | 74.5%likely range 72.5% to 76.5%, 1,764 patients | 78.8%likely range 76.1% to 81.3%, 916 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 19,584August 2026 | 10,774August 2026 |
| Primary care network | Abbey Health PCN | Abbey Health PCN |
| Phone | 01727 855500 | 01727 823245 |
| Friends and Family Test (its own feedback) | 91.4% good or very good220 answers, June 2026 | 89.3% good or very good112 answers, June 2026 |
| Appointments (one month) | 5,585 in August 2026Same day 45.0%; face to face 52.4% | 5,428 in August 2026Same day 55.5%; face to face 67.8% |
| Antibiotic items per STAR-PU (one year) | 0.50England 0.74, April 2025 to March 2026 | 0.72England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 9.5 qualified permanent11.7 including trainees and locums2,053 patients per permanent GP | 3.6 qualified permanent4.7 including trainees and locums2,971 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.