Westminster · Compare
Maida Vale Medical Centre vs The Randolph Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Maida Vale Medical Centre’s Practice Grade is clearly higher than The Randolph Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Maida Vale Medical CentreW9 1HT | The Randolph SurgeryW9 1NH |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 80.3likely range 75.8 to 83.9118 survey answersClearly higher | 60.2likely range 47.3 to 72.198 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 79.2%likely range 73.4% to 83.9%, 118 answersClearly higher | 55.5%likely range 37.1% to 72.4%, 98 answers |
| Access (mean of the two below) | 82.7%likely range 76.0% to 87.4%Clearly higher | 71.1%likely range 66.1% to 75.4% |
| Appointments within two weeks of booking | 79.3%likely range 68.6% to 87.1%, 1,098 appointments | 80.6%likely range 75.6% to 84.9%, 4,200 appointments |
| Calls answered by the practice | 85.9%likely range 78.1% to 91.2%, 2,294 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 73.7%likely range 67.3% to 79.2%, 110 answers | 27.3%likely range 13.9% to 46.7%, 94 answers |
| Reception and admin team | 82.6%likely range 77.0% to 87.1%, 112 answers | 68.0%likely range 48.6% to 82.7%, 94 answers |
| Having a preferred professional | 23.6%likely range 18.5% to 29.6%, 117 answers | 20.2%likely range 9.2% to 38.8%, 98 answers |
| Seeing your preferred professional | 50.3%likely range 39.0% to 61.5%, 39 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 82.4%likely range 76.8% to 86.9%, 113 answers | 77.9%likely range 57.6% to 90.2%, 84 answers |
| Contacting the practice | 70.5%likely range 64.3% to 76.1%, 117 answers | 51.8%likely range 33.6% to 69.6%, 95 answers |
| Wait for an appointment | 70.6%likely range 63.8% to 76.5%, 102 answers | 63.0%likely range 42.7% to 79.5%, 85 answers |
| Being listened to | 86.3%likely range 81.1% to 90.3%, 113 answers | 80.6%likely range 61.4% to 91.6%, 91 answers |
| Care and concern | 81.7%likely range 76.0% to 86.3%, 113 answers | 71.7%likely range 51.9% to 85.7%, 90 answers |
| Confidence and trust | 93.9%likely range 89.9% to 96.4%, 113 answers | 84.4%likely range 65.6% to 93.9%, 90 answers |
| Involvement in decisions | 92.4%likely range 87.8% to 95.3%, 103 answers | 82.9%likely range 63.3% to 93.2%, 86 answers |
| Needs met | 94.0%likely range 90.0% to 96.5%, 111 answers | 82.9%likely range 63.9% to 93.0%, 91 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 85.0%likely range 64.0% to 94.8%, 20 patients | 78.5%likely range 70.4% to 84.9%, 121 patients |
| Children at 18 months | 89.3%likely range 72.8% to 96.3%, 28 patients | 64.5%likely range 56.2% to 72.0%, 138 patients |
| Children at 5 years | 86.7%likely range 70.3% to 94.7%, 30 patients | 57.7%likely range 49.1% to 65.8%, 130 patients |
| Women aged 25 to 49 | 43.1%likely range 40.5% to 45.7%, 1,356 patients | 54.1%likely range 52.4% to 55.8%, 3,339 patients |
| Women aged 50 to 64 | 65.3%likely range 61.0% to 69.5%, 476 patients | 65.6%likely range 62.2% to 68.7%, 816 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,904August 2026 | 11,774August 2026 |
| Primary care network | St John's Wood & Maida Vale PCN | St John's Wood & Maida Vale PCN |
| Phone | 020 72866464 | 020 72662621 |
| Friends and Family Test (its own feedback) | 4 answers in June 2026; shares not published below 5 | 73.6% good or very good72 answers, June 2026 |
| Appointments (one month) | 2,062 in August 2026Same day 45.5%; face to face 94.1% | 4,262 in August 2026Same day 68.6%; face to face 89.2% |
| Antibiotic items per STAR-PU (one year) | 0.37England 0.74, April 2025 to March 2026 | 0.39England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.5 qualified permanent1.5 including trainees and locums3,850 patients per permanent GP | 3.4 qualified permanent4.3 including trainees and locums3,444 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.