Epping Forest · Compare
Loughton Health Centre vs The Loughton Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Loughton Health Centre and The Loughton Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Loughton Health CentreIG10 1HW | The Loughton SurgeryIG10 1SZ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 57.8likely range 47.5 to 67.6104 survey answers | 75.7likely range 59.6 to 87.191 survey answers |
| Label (against the England average) | No label | Cannot be told apart from the England average |
| Patients who describe the practice as good | 54.8%likely range 40.3% to 68.5%, 104 answers | 69.3%likely range 46.3% to 85.5%, 91 answers |
| Access (mean of the two below) | 64.8%likely range 58.4% to 70.5% | 90.5%likely range 87.9% to 92.5%Clearly higher |
| Appointments within two weeks of booking | 62.4%likely range 51.2% to 72.4%, 1,162 appointments | 94.1%likely range 90.4% to 96.5%, 3,605 appointmentsClearly higher |
| Calls answered by the practice | 67.1%likely range 60.8% to 72.8%, 4,895 calls | 86.8%likely range 83.1% to 89.8%, 8,058 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 20.3%likely range 10.9% to 34.7%, 99 answers | 53.4%likely range 31.6% to 74.0%, 88 answers |
| Reception and admin team | 67.3%likely range 52.4% to 79.4%, 102 answers | 82.8%likely range 60.1% to 93.9%, 90 answers |
| Having a preferred professional | 40.7%likely range 27.5% to 55.4%, 104 answers | 21.9%likely range 8.7% to 45.1%, 89 answers |
| Seeing your preferred professional | 26.7%likely range 11.8% to 49.8%, 44 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 88.0%likely range 75.0% to 94.7%, 100 answers | 77.9%likely range 54.7% to 91.1%, 89 answers |
| Contacting the practice | 49.9%likely range 35.6% to 64.2%, 102 answers | 73.4%likely range 50.1% to 88.3%, 89 answers |
| Wait for an appointment | 55.9%likely range 40.4% to 70.3%, 91 answers | 70.5%likely range 46.0% to 87.1%, 80 answers |
| Being listened to | 82.5%likely range 68.6% to 91.1%, 101 answers | 88.1%likely range 65.7% to 96.6%, 87 answers |
| Care and concern | 88.6%likely range 75.6% to 95.1%, 100 answers | 81.3%likely range 58.1% to 93.2%, 87 answers |
| Confidence and trust | 88.6%likely range 75.7% to 95.1%, 100 answers | 85.4%likely range 62.4% to 95.4%, 86 answers |
| Involvement in decisions | 88.8%likely range 75.0% to 95.4%, 90 answers | 87.2%likely range 64.2% to 96.3%, 84 answers |
| Needs met | 94.9%likely range 83.4% to 98.5%, 96 answers | 85.9%likely range 62.8% to 95.6%, 85 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 89.6%likely range 80.8% to 94.6%, 77 patients | 87.9%likely range 83.0% to 91.5%, 223 patients |
| Children at 18 months | 80.5%likely range 70.6% to 87.6%, 82 patients | 80.8%likely range 75.1% to 85.5%, 219 patients |
| Children at 5 years | 77.5%likely range 67.8% to 85.0%, 89 patients | 82.3%likely range 76.3% to 87.0%, 192 patients |
| Women aged 25 to 49 | 67.6%likely range 65.2% to 69.9%, 1,547 patients | 64.5%likely range 62.8% to 66.1%, 3,112 patients |
| Women aged 50 to 64 | 76.4%likely range 73.8% to 78.9%, 1,060 patients | 74.1%likely range 71.5% to 76.4%, 1,241 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 9,981August 2026 | 15,030August 2026 |
| Primary care network | Loughton Buckhurst Hill & Chigwell PCN | Loughton Buckhurst Hill & Chigwell PCN |
| Phone | 020 85025000 | 020 84181340 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 94.4% good or very good54 answers, June 2026 |
| Appointments (one month) | 3,330 in August 2026Same day 48.4%; face to face 67.9% | 4,734 in August 2026Same day 54.0%; face to face 94.4% |
| Antibiotic items per STAR-PU (one year) | 0.95England 0.74, April 2025 to March 2026 | 0.77England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.9 qualified permanent3.9 including trainees and locums2,564 patients per permanent GP | 4.8 qualified permanent7.8 including trainees and locums3,121 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.