Welwyn Hatfield · Compare
Lister House Surgery vs Burvill House Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Lister House Surgery and Burvill House Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Lister House SurgeryAL10 0NL | Burvill House SurgeryAL10 8HP |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 63.2likely range 51.8 to 73.097 survey answers | 80.3likely range 69.8 to 87.489 survey answers |
| Label (against the England average) | No label | Cannot be told apart from the England average |
| Patients who describe the practice as good | 61.2%likely range 45.0% to 75.2%, 97 answers | 78.3%likely range 63.4% to 88.3%, 89 answers |
| Access (mean of the two below) | 67.6%likely range 63.5% to 71.4% | 84.9%likely range 80.4% to 88.4%Clearly higher |
| Appointments within two weeks of booking | 67.9%likely range 62.0% to 73.4%, 3,883 appointments | 91.4%likely range 86.0% to 94.9%, 2,386 appointmentsClearly higher |
| Calls answered by the practice | 67.1%likely range 61.4% to 72.4%, 5,744 calls | 78.4%likely range 71.0% to 84.3%, 3,059 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 49.7%likely range 33.5% to 66.0%, 87 answers | 54.2%likely range 38.6% to 69.0%, 84 answers |
| Reception and admin team | 82.0%likely range 66.1% to 91.4%, 91 answers | 87.2%likely range 73.3% to 94.4%, 87 answers |
| Having a preferred professional | 40.7%likely range 26.3% to 56.8%, 97 answers | 27.2%likely range 15.8% to 42.7%, 88 answers |
| Seeing your preferred professional | 23.7%likely range 9.6% to 47.6%, 46 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 80.4%likely range 64.5% to 90.3%, 93 answers | 83.3%likely range 67.8% to 92.2%, 78 answers |
| Contacting the practice | 64.3%likely range 47.7% to 78.1%, 93 answers | 76.6%likely range 60.9% to 87.2%, 84 answers |
| Wait for an appointment | 58.9%likely range 42.2% to 73.8%, 90 answers | 71.7%likely range 55.3% to 83.9%, 79 answers |
| Being listened to | 81.5%likely range 65.5% to 91.1%, 91 answers | 86.1%likely range 71.7% to 93.8%, 84 answers |
| Care and concern | 81.1%likely range 65.3% to 90.8%, 93 answers | 83.5%likely range 68.6% to 92.2%, 83 answers |
| Confidence and trust | 85.4%likely range 70.2% to 93.5%, 93 answers | 88.0%likely range 73.9% to 95.0%, 83 answers |
| Involvement in decisions | 87.5%likely range 72.2% to 94.9%, 89 answers | 86.3%likely range 71.6% to 94.0%, 81 answers |
| Needs met | 78.5%likely range 62.3% to 89.0%, 92 answers | 86.1%likely range 71.5% to 93.9%, 82 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 82.9%likely range 75.8% to 88.2%, 140 patients | 91.3%likely range 84.4% to 95.4%, 104 patients |
| Children at 18 months | 82.7%likely range 75.2% to 88.3%, 127 patients | 90.1%likely range 82.7% to 94.5%, 101 patients |
| Children at 5 years | 80.4%likely range 73.2% to 86.1%, 143 patients | 86.6%likely range 79.3% to 91.6%, 119 patients |
| Women aged 25 to 49 | 61.4%likely range 59.6% to 63.2%, 2,803 patients | 51.8%likely range 49.8% to 53.8%, 2,452 patients |
| Women aged 50 to 64 | 73.6%likely range 70.8% to 76.2%, 1,060 patients | 66.6%likely range 63.3% to 69.8%, 805 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 14,646August 2026 | 12,122August 2026 |
| Primary care network | Hatfield PCN | Hatfield PCN |
| Phone | 01707 283450 | 01707 269091 |
| Friends and Family Test (its own feedback) | 76.9% good or very good65 answers, June 2026 | 95.0% good or very good421 answers, June 2026 |
| Appointments (one month) | 4,397 in August 2026Same day 37.0%; face to face 94.4% | 3,302 in August 2026Same day 55.4%; face to face 60.5% |
| Antibiotic items per STAR-PU (one year) | 0.76England 0.74, April 2025 to March 2026 | 0.64England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 7.9 qualified permanent9.8 including trainees and locums1,855 patients per permanent GP | 5.0 qualified permanent8.6 including trainees and locums2,431 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.