East Hertfordshire · Compare
Lea Wharf Medical vs New River Health
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Lea Wharf Medical and New River Health cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Lea Wharf MedicalSG14 1BN | New River HealthSG12 9EF |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 70.0likely range 60.1 to 78.2119 survey answers | 73.5likely range 63.4 to 81.0112 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 66.8%likely range 52.8% to 78.4%, 119 answers | 73.6%likely range 59.3% to 84.2%, 112 answers |
| Access (mean of the two below) | 77.3%likely range 73.1% to 80.6% | 73.0%likely range 68.9% to 76.5% |
| Appointments within two weeks of booking | 90.6%likely range 84.7% to 94.4%, 2,164 appointments | 85.2%likely range 79.2% to 89.7%, 2,680 appointments |
| Calls answered by the practice | 63.9%likely range 57.9% to 69.4%, 5,507 calls | 60.7%likely range 55.1% to 66.1%, 6,309 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 40.5%likely range 27.1% to 55.6%, 103 answers | 42.4%likely range 28.5% to 57.6%, 101 answers |
| Reception and admin team | 82.3%likely range 68.6% to 90.8%, 108 answers | 82.1%likely range 68.4% to 90.7%, 110 answers |
| Having a preferred professional | 11.5%likely range 5.2% to 23.4%, 119 answers | 23.0%likely range 13.2% to 37.1%, 112 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 86.1%likely range 72.8% to 93.5%, 105 answers | 84.2%likely range 70.5% to 92.3%, 105 answers |
| Contacting the practice | 57.6%likely range 43.3% to 70.7%, 113 answers | 68.1%likely range 53.4% to 79.9%, 110 answers |
| Wait for an appointment | 62.0%likely range 46.3% to 75.6%, 95 answers | 61.0%likely range 45.8% to 74.3%, 103 answers |
| Being listened to | 82.1%likely range 68.6% to 90.6%, 111 answers | 83.9%likely range 70.3% to 91.9%, 108 answers |
| Care and concern | 83.2%likely range 70.1% to 91.3%, 114 answers | 86.0%likely range 72.8% to 93.4%, 108 answers |
| Confidence and trust | 86.4%likely range 73.8% to 93.5%, 114 answers | 97.8%likely range 88.2% to 99.6%, 108 answers |
| Involvement in decisions | 87.4%likely range 74.6% to 94.3%, 108 answers | 93.9%likely range 82.4% to 98.1%, 105 answers |
| Needs met | 87.3%likely range 74.9% to 94.1%, 115 answers | 93.2%likely range 82.0% to 97.7%, 111 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.9%likely range 86.0% to 94.1%, 197 patients | 89.7%likely range 83.5% to 93.8%, 136 patients |
| Children at 18 months | 86.9%likely range 81.4% to 91.0%, 191 patients | 86.2%likely range 79.8% to 90.8%, 152 patients |
| Children at 5 years | 90.3%likely range 85.0% to 93.8%, 175 patients | 88.4%likely range 82.8% to 92.4%, 173 patients |
| Women aged 25 to 49 | 73.1%likely range 71.6% to 74.6%, 3,324 patients | 77.2%likely range 75.6% to 78.7%, 2,748 patients |
| Women aged 50 to 64 | 80.9%likely range 79.0% to 82.7%, 1,671 patients | 78.8%likely range 76.8% to 80.7%, 1,686 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 18,231August 2026 | 16,818August 2026 |
| Primary care network | Hertford and Rurals PCN | Hertford and Rurals PCN |
| Phone | 01992 550541 | 01920 468941 |
| Friends and Family Test (its own feedback) | No results for June 2026 | No results for June 2026 |
| Appointments (one month) | 10,267 in August 2026Same day 63.6%; face to face 54.8% | 4,098 in August 2026Same day 21.9%; face to face 79.1% |
| Antibiotic items per STAR-PU (one year) | 0.78England 0.74, April 2025 to March 2026 | 0.67England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 7.3 qualified permanent10.7 including trainees and locums2,500 patients per permanent GP | 5.8 qualified permanent6.9 including trainees and locums2,883 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.