County Durham · Compare
Lanchester Medical Centre vs The Haven Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Haven Surgery’s Practice Grade is clearly higher than Lanchester Medical Centre’s: its likely range lies wholly above.
Side by side
| Measure | Lanchester Medical CentreDH7 0LP | The Haven SurgeryDH7 0BD |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 65.7likely range 61.4 to 69.5103 survey answers | 88.1likely range 85.3 to 90.292 survey answersClearly higher |
| Label (against the England average) | No label | Clearly above the England average |
| Patients who describe the practice as good | 56.7%likely range 51.3% to 62.0%, 103 answers | 94.0%likely range 92.4% to 95.2%, 92 answersClearly higher |
| Access (mean of the two below) | 86.4%likely range 79.9% to 89.0% | 74.1%likely range 65.6% to 80.6% |
| Appointments within two weeks of booking | 95.9%likely range 89.4% to 98.5%, 1,327 appointmentsClearly higher | 74.2%likely range 63.1% to 82.8%, 1,111 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 73.9%likely range 61.1% to 83.7%, 1,154 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 67.0%likely range 61.5% to 72.0%, 99 answers | 92.8%likely range 91.1% to 94.2%, 89 answers |
| Reception and admin team | 83.0%likely range 78.4% to 86.7%, 102 answers | 100.0%likely range 99.7% to 100.0%, 92 answers |
| Having a preferred professional | 25.8%likely range 21.3% to 30.9%, 102 answers | 29.2%likely range 26.5% to 32.0%, 88 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 86.2%likely range 82.0% to 89.6%, 101 answers | 97.5%likely range 96.3% to 98.3%, 86 answers |
| Contacting the practice | 77.9%likely range 73.0% to 82.1%, 102 answers | 90.9%likely range 89.0% to 92.5%, 89 answers |
| Wait for an appointment | 83.5%likely range 78.7% to 87.4%, 89 answers | 87.1%likely range 85.0% to 89.0%, 90 answers |
| Being listened to | 79.0%likely range 74.2% to 83.2%, 99 answers | 93.4%likely range 91.8% to 94.8%, 89 answers |
| Care and concern | 74.6%likely range 69.4% to 79.1%, 98 answers | 90.0%likely range 88.0% to 91.6%, 90 answers |
| Confidence and trust | 90.4%likely range 86.6% to 93.2%, 99 answers | 98.9%likely range 98.1% to 99.4%, 90 answers |
| Involvement in decisions | 85.9%likely range 81.4% to 89.5%, 91 answers | 97.8%likely range 96.7% to 98.5%, 89 answers |
| Needs met | 86.0%likely range 81.7% to 89.4%, 100 answers | 90.7%likely range 88.8% to 92.3%, 89 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 100.0%likely range 90.6% to 100.0%, 37 patients | Fewer than 10 eligible patients |
| Children at 18 months | 95.0%likely range 76.4% to 99.1%, 20 patients | 84.6%likely range 57.8% to 95.7%, 13 patients |
| Children at 5 years | 93.8%likely range 79.9% to 98.3%, 32 patients | 100.0%likely range 75.7% to 100.0%, 12 patients |
| Women aged 25 to 49 | 83.8%likely range 80.3% to 86.7%, 506 patients | 84.7%likely range 79.7% to 88.6%, 248 patients |
| Women aged 50 to 64 | 87.0%likely range 83.4% to 90.0%, 401 patients | 82.7%likely range 76.3% to 87.6%, 173 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 3,994August 2026 | 1,789August 2026 |
| Primary care network | Derwentside PCN | Derwentside PCN |
| Phone | 01207 520877 | 01207 214707 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 95.7% good or very good69 answers, June 2026 |
| Appointments (one month) | 2,639 in August 2026Same day 36.5%; face to face 80.6% | 1,592 in August 2026Same day 39.8%; face to face 85.2% |
| Antibiotic items per STAR-PU (one year) | 0.70England 0.74, April 2025 to March 2026 | 1.02England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 0.8 qualified permanent1.6 including trainees and locums | 0.4 qualified permanent0.4 including trainees and locums |
| CQC rating (a separate source) | Requires improvement | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.