Stevenage · Compare
King George & Manor House Surgeries vs The Symonds Green Health Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Symonds Green Health Centre’s Practice Grade is clearly higher than King George & Manor House Surgeries’s: its likely range lies wholly above.
Side by side
| Measure | King George & Manor House SurgeriesSG1 3HT | The Symonds Green Health CentreSG1 2JW |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 61.1likely range 44.6 to 74.5110 survey answers | 85.7likely range 82.6 to 87.9107 survey answersClearly higher |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 61.7%likely range 38.2% to 80.8%, 110 answers | 93.3%likely range 89.4% to 95.9%, 107 answersClearly higher |
| Access (mean of the two below) | 59.4%likely range 56.5% to 62.3% | 67.8%likely range 62.6% to 72.2%Clearly higher |
| Appointments within two weeks of booking | 70.7%likely range 67.0% to 74.2%, 9,497 appointments | 82.4%likely range 75.0% to 88.0%, 2,015 appointmentsClearly higher |
| Calls answered by the practice | 48.0%likely range 43.6% to 52.5%, 9,907 calls | 53.0%likely range 45.9% to 60.0%, 3,944 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 33.6%likely range 15.5% to 58.3%, 103 answers | 86.4%likely range 81.4% to 90.2%, 107 answers |
| Reception and admin team | 79.9%likely range 55.9% to 92.6%, 110 answers | 96.5%likely range 93.3% to 98.2%, 107 answers |
| Having a preferred professional | 23.8%likely range 9.6% to 48.0%, 110 answers | 37.6%likely range 31.6% to 43.9%, 107 answers |
| Seeing your preferred professional | 29.0%likely range 7.0% to 69.0%, 36 answers | 55.7%likely range 44.2% to 66.7%, 34 answers |
| Knowing the next step | 71.3%likely range 46.3% to 87.7%, 103 answers | 95.5%likely range 91.9% to 97.5%, 103 answers |
| Contacting the practice | 58.5%likely range 35.3% to 78.4%, 109 answers | 91.0%likely range 86.6% to 94.0%, 107 answers |
| Wait for an appointment | 41.4%likely range 20.5% to 66.0%, 96 answers | 92.4%likely range 88.1% to 95.2%, 99 answers |
| Being listened to | 77.0%likely range 52.0% to 91.2%, 103 answers | 92.9%likely range 88.7% to 95.5%, 103 answers |
| Care and concern | 76.4%likely range 51.6% to 90.8%, 104 answers | 97.4%likely range 94.4% to 98.8%, 102 answers |
| Confidence and trust | 87.1%likely range 63.1% to 96.4%, 104 answers | 98.7%likely range 96.2% to 99.6%, 103 answers |
| Involvement in decisions | 85.5%likely range 60.9% to 95.7%, 101 answers | 99.6%likely range 97.5% to 99.9%, 100 answers |
| Needs met | 84.0%likely range 59.4% to 94.9%, 103 answers | 97.7%likely range 94.8% to 99.0%, 102 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 93.3%likely range 89.7% to 95.7%, 269 patients | 92.5%likely range 85.9% to 96.2%, 107 patients |
| Children at 18 months | 91.0%likely range 86.9% to 93.9%, 266 patients | 86.6%likely range 77.6% to 92.3%, 82 patients |
| Children at 5 years | 90.1%likely range 85.9% to 93.1%, 272 patients | 86.6%likely range 76.4% to 92.8%, 67 patients |
| Women aged 25 to 49 | 66.9%likely range 65.6% to 68.2%, 4,799 patients | 63.0%likely range 60.5% to 65.4%, 1,479 patients |
| Women aged 50 to 64 | 77.2%likely range 75.3% to 79.0%, 1,980 patients | 76.6%likely range 72.9% to 79.9%, 555 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 24,290August 2026 | 7,891August 2026 |
| Primary care network | Stevenage South PCN | Stevenage South PCN |
| Phone | 01438 361111 | 01438 364488 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 100.0% good or very good10 answers, June 2026 |
| Appointments (one month) | 10,565 in August 2026Same day 48.6%; face to face 66.0% | 2,831 in August 2026Same day 31.1%; face to face 81.4% |
| Antibiotic items per STAR-PU (one year) | 0.58England 0.74, April 2025 to March 2026 | 0.74England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.8 qualified permanent17.9 including trainees and locums3,572 patients per permanent GP | 2.4 qualified permanent5.3 including trainees and locums3,363 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.