Richmond upon Thames · Compare
Jubilee Surgery vs Crane Park Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Jubilee Surgery and Crane Park Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Jubilee SurgeryTW2 6JL | Crane Park SurgeryTW2 6JL |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 85.4likely range 80.9 to 88.797 survey answers | 82.0likely range 77.4 to 85.187 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 86.3%likely range 80.2% to 90.7%, 97 answers | 83.5%likely range 78.7% to 87.3%, 87 answers |
| Access (mean of the two below) | 83.3%likely range 78.2% to 87.0% | 78.3%likely range 67.7% to 83.5% |
| Appointments within two weeks of booking | 98.0%likely range 92.3% to 99.5%, 1,298 appointments | 97.6%likely range 79.5% to 99.8%, 293 appointments |
| Calls answered by the practice | 68.5%likely range 60.1% to 75.8%, 2,740 calls | 59.0%likely range 48.0% to 69.1%, 1,679 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 81.5%likely range 74.8% to 86.8%, 94 answers | 69.3%likely range 63.6% to 74.4%, 85 answers |
| Reception and admin team | 91.3%likely range 85.9% to 94.7%, 97 answers | 85.7%likely range 81.1% to 89.3%, 86 answers |
| Having a preferred professional | 38.1%likely range 31.0% to 45.8%, 97 answers | 60.3%likely range 54.4% to 65.9%, 85 answers |
| Seeing your preferred professional | 35.2%likely range 25.3% to 46.6%, 45 answers | 51.5%likely range 43.8% to 59.1%, 50 answers |
| Knowing the next step | 81.0%likely range 74.3% to 86.3%, 96 answers | 97.0%likely range 94.1% to 98.4%, 82 answers |
| Contacting the practice | 80.1%likely range 73.3% to 85.5%, 97 answers | 82.5%likely range 77.6% to 86.5%, 86 answers |
| Wait for an appointment | 59.6%likely range 51.7% to 67.0%, 91 answers | 70.2%likely range 64.3% to 75.4%, 80 answers |
| Being listened to | 88.5%likely range 82.6% to 92.5%, 96 answers | 99.2%likely range 97.3% to 99.8%, 86 answers |
| Care and concern | 89.0%likely range 83.2% to 92.9%, 96 answers | 95.8%likely range 92.8% to 97.6%, 86 answers |
| Confidence and trust | 91.8%likely range 86.5% to 95.1%, 96 answers | 98.2%likely range 95.8% to 99.2%, 83 answers |
| Involvement in decisions | 92.5%likely range 87.3% to 95.7%, 93 answers | 96.4%likely range 93.4% to 98.0%, 84 answers |
| Needs met | 90.7%likely range 85.3% to 94.3%, 96 answers | 94.2%likely range 90.9% to 96.4%, 86 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 88.6%likely range 74.0% to 95.5%, 35 patients | 87.9%likely range 72.7% to 95.2%, 33 patients |
| Children at 18 months | 87.2%likely range 74.8% to 94.0%, 47 patients | 84.2%likely range 69.6% to 92.6%, 38 patients |
| Children at 5 years | 76.5%likely range 63.2% to 86.0%, 51 patients | 77.3%likely range 63.0% to 87.2%, 44 patients |
| Women aged 25 to 49 | 61.5%likely range 58.4% to 64.5%, 964 patients | 78.1%likely range 74.9% to 81.1%, 691 patients |
| Women aged 50 to 64 | 77.4%likely range 73.9% to 80.6%, 589 patients | 87.7%likely range 83.5% to 90.9%, 308 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,735August 2026 | 3,539August 2026 |
| Primary care network | East Twickenham PCN | East Twickenham PCN |
| Phone | 020 34585400 | 020 34585300 |
| Friends and Family Test (its own feedback) | 91.8% good or very good208 answers, June 2026 | 100.0% good or very good13 answers, June 2026 |
| Appointments (one month) | 2,313 in August 2026Same day 39.7%; face to face 60.0% | 1,079 in August 2026Same day 27.3%; face to face 82.1% |
| Antibiotic items per STAR-PU (one year) | 0.53England 0.74, April 2025 to March 2026 | 0.71England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.7 qualified permanent3.7 including trainees and locums1,551 patients per permanent GP | 1.5 qualified permanent1.5 including trainees and locums2,328 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.