Hounslow · Compare
Jersey Practice vs Hmc Health Heston Great West
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Jersey Practice and Hmc Health Heston Great West cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Jersey PracticeTW5 9ER | Hmc Health Heston Great WestTW5 9ER |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 80.8likely range 72.4 to 86.692 survey answers | 72.1likely range 60.4 to 81.084 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 80.4%likely range 68.5% to 88.6%, 92 answers | 69.2%likely range 52.7% to 81.9%, 84 answers |
| Access (mean of the two below) | 81.6%likely range 77.2% to 84.7% | 78.6%likely range 73.5% to 82.4% |
| Appointments within two weeks of booking | 91.1%likely range 86.7% to 94.2%, 3,517 appointments | 88.1%likely range 83.0% to 91.9%, 3,108 appointments |
| Calls answered by the practice | Not in the grade: no phone data | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 50.4%likely range 37.6% to 63.2%, 87 answers | 51.7%likely range 35.6% to 67.5%, 81 answers |
| Reception and admin team | 81.3%likely range 69.3% to 89.3%, 90 answers | 73.8%likely range 57.3% to 85.5%, 83 answers |
| Having a preferred professional | 41.0%likely range 29.1% to 54.0%, 90 answers | 47.5%likely range 32.0% to 63.5%, 83 answers |
| Seeing your preferred professional | 45.5%likely range 27.9% to 64.4%, 41 answers | 32.8%likely range 15.1% to 57.2%, 39 answers |
| Knowing the next step | 73.0%likely range 59.6% to 83.1%, 83 answers | 69.5%likely range 52.7% to 82.3%, 81 answers |
| Contacting the practice | 76.3%likely range 63.7% to 85.5%, 89 answers | 63.9%likely range 47.4% to 77.7%, 84 answers |
| Wait for an appointment | 61.4%likely range 47.3% to 73.9%, 77 answers | 45.5%likely range 29.6% to 62.3%, 76 answers |
| Being listened to | 84.8%likely range 73.2% to 92.0%, 89 answers | 83.1%likely range 67.5% to 92.1%, 83 answers |
| Care and concern | 75.7%likely range 63.1% to 85.0%, 90 answers | 81.1%likely range 64.7% to 90.9%, 78 answers |
| Confidence and trust | 91.2%likely range 81.0% to 96.2%, 90 answers | 88.3%likely range 72.8% to 95.5%, 76 answers |
| Involvement in decisions | 93.9%likely range 83.9% to 97.8%, 84 answers | 94.6%likely range 80.0% to 98.7%, 69 answers |
| Needs met | 93.6%likely range 83.7% to 97.6%, 86 answers | 85.1%likely range 69.2% to 93.6%, 77 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 92.1%likely range 84.6% to 96.1%, 89 patients | 81.9%likely range 73.5% to 88.1%, 105 patients |
| Children at 18 months | 88.3%likely range 80.2% to 93.3%, 94 patients | 73.6%likely range 64.7% to 81.0%, 110 patients |
| Children at 5 years | 84.8%likely range 76.1% to 90.7%, 92 patients | 67.4%likely range 59.0% to 74.9%, 129 patients |
| Women aged 25 to 49 | 60.8%likely range 58.5% to 63.1%, 1,751 patients | 55.9%likely range 53.7% to 58.0%, 1,962 patients |
| Women aged 50 to 64 | 79.1%likely range 75.7% to 82.2%, 613 patients | 74.8%likely range 71.6% to 77.7%, 773 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 8,624August 2026 | 10,225August 2026 |
| Primary care network | Great West Road PCN | Great West Road PCN |
| Phone | 02034 111404 | 020 86303414 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 92.4% good or very good184 answers, June 2026 |
| Appointments (one month) | 7,295 in August 2026Same day 63.3%; face to face 38.3% | 5,117 in August 2026Same day 33.8%; face to face 65.5% |
| Antibiotic items per STAR-PU (one year) | 0.81England 0.74, April 2025 to March 2026 | 0.86England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.6 qualified permanent4.4 including trainees and locums2,373 patients per permanent GP | 0.0 qualified permanent3.3 including trainees and locums |
| CQC rating (a separate source) | Requires improvement | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.