Preston · Compare
Issa Medical Centre - Patel vs Avenham Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Issa Medical Centre - Patel and Avenham Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Issa Medical Centre - PatelPR1 6YA | Avenham SurgeryPR1 3RG |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 81.9likely range 46.6 to 92.6100 survey answers | 71.7likely range 66.1 to 76.8115 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 82.7%likely range 32.2% to 98.0%, 100 answers | 67.6%likely range 59.7% to 74.7%, 115 answers |
| Access (mean of the two below) | 79.9%likely range 77.4% to 82.0% | 81.2%likely range 77.4% to 84.2% |
| Appointments within two weeks of booking | 89.4%likely range 86.9% to 91.5%, 10,773 appointments | 92.4%likely range 87.0% to 95.7%, 2,238 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 69.8%likely range 64.5% to 74.7%, 6,325 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 68.8%likely range 22.8% to 94.3%, 97 answers | 58.9%likely range 50.3% to 66.9%, 103 answers |
| Reception and admin team | 92.6%likely range 39.1% to 99.6%, 97 answers | 83.2%likely range 76.2% to 88.5%, 109 answers |
| Having a preferred professional | 32.7%likely range 6.4% to 77.7%, 100 answers | 34.7%likely range 27.5% to 42.7%, 115 answers |
| Seeing your preferred professional | 46.3%likely range 4.7% to 93.8%, 32 answers | 33.2%likely range 21.6% to 47.2%, 40 answers |
| Knowing the next step | 84.2%likely range 32.5% to 98.3%, 96 answers | 74.7%likely range 66.6% to 81.3%, 104 answers |
| Contacting the practice | 77.6%likely range 28.2% to 96.8%, 97 answers | 68.5%likely range 60.4% to 75.7%, 109 answers |
| Wait for an appointment | 76.2%likely range 26.6% to 96.6%, 93 answers | 72.8%likely range 64.3% to 80.0%, 96 answers |
| Being listened to | 95.6%likely range 41.6% to 99.9%, 97 answers | 83.0%likely range 75.7% to 88.4%, 104 answers |
| Care and concern | 93.9%likely range 39.9% to 99.7%, 96 answers | 83.0%likely range 75.7% to 88.4%, 104 answers |
| Confidence and trust | 98.7%likely range 44.0% to 100.0%, 96 answers | 84.1%likely range 76.8% to 89.4%, 102 answers |
| Involvement in decisions | 94.2%likely range 39.9% to 99.8%, 95 answers | 82.8%likely range 75.3% to 88.4%, 99 answers |
| Needs met | 93.0%likely range 38.9% to 99.6%, 95 answers | 81.9%likely range 74.4% to 87.6%, 102 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 85.5%likely range 82.1% to 88.3%, 502 patients | 82.7%likely range 74.3% to 88.8%, 104 patients |
| Children at 18 months | 79.4%likely range 75.5% to 82.8%, 475 patients | 85.7%likely range 76.7% to 91.6%, 84 patients |
| Children at 5 years | 73.6%likely range 69.4% to 77.4%, 466 patients | 75.0%likely range 65.3% to 82.7%, 92 patients |
| Women aged 25 to 49 | 60.5%likely range 59.3% to 61.7%, 6,606 patients | 51.5%likely range 49.1% to 53.9%, 1,600 patients |
| Women aged 50 to 64 | 69.2%likely range 67.4% to 71.0%, 2,443 patients | 61.1%likely range 56.1% to 65.8%, 383 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 37,133August 2026 | 7,793August 2026 |
| Primary care network | Preston North & East PCN | Preston North & East PCN |
| Phone | 01772 798122 | 01772 529120 |
| Friends and Family Test (its own feedback) | 92.3% good or very good273 answers, June 2026 | 92.9% good or very good113 answers, June 2026 |
| Appointments (one month) | 13,833 in August 2026Same day 56.4%; face to face 92.0% | 3,202 in August 2026Same day 45.7%; face to face 84.0% |
| Antibiotic items per STAR-PU (one year) | 1.10England 0.74, April 2025 to March 2026 | 0.88England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.0 qualified permanent9.3 including trainees and locums12,215 patients per permanent GP | 1.0 qualified permanent2.7 including trainees and locums |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.