Havering · Compare
Ingrebourne Medical Centre vs Straight Road Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Ingrebourne Medical Centre and Straight Road Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Ingrebourne Medical CentreRM3 7JJ | Straight Road SurgeryRM3 7JJ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 76.6likely range 73.3 to 79.3103 survey answers | 79.8likely range 76.3 to 82.4103 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 78.6%likely range 74.7% to 82.0%, 103 answers | 77.8%likely range 74.3% to 80.9%, 103 answers |
| Access (mean of the two below) | 71.8%likely range 65.5% to 75.9% | 84.4%likely range 76.0% to 89.1%Clearly higher |
| Appointments within two weeks of booking | 97.7%likely range 87.8% to 99.6%, 647 appointments | 95.8%likely range 82.9% to 99.1%, 499 appointments |
| Calls answered by the practice | 45.9%likely range 38.1% to 53.9%, 3,122 calls | 72.9%likely range 62.0% to 81.7%, 1,570 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 59.0%likely range 54.4% to 63.4%, 99 answers | 82.0%likely range 78.5% to 85.1%, 91 answers |
| Reception and admin team | 90.8%likely range 87.9% to 93.1%, 102 answers | 85.5%likely range 82.4% to 88.1%, 100 answers |
| Having a preferred professional | 52.8%likely range 48.3% to 57.3%, 101 answers | 31.8%likely range 28.2% to 35.6%, 102 answers |
| Seeing your preferred professional | 58.7%likely range 52.1% to 65.1%, 48 answers | 41.1%likely range 34.2% to 48.3%, 33 answers |
| Knowing the next step | 85.3%likely range 81.7% to 88.3%, 95 answers | 78.9%likely range 75.4% to 82.1%, 97 answers |
| Contacting the practice | 70.9%likely range 66.6% to 74.8%, 100 answers | 77.0%likely range 73.4% to 80.2%, 101 answers |
| Wait for an appointment | 79.0%likely range 74.9% to 82.6%, 90 answers | 51.1%likely range 46.7% to 55.4%, 87 answers |
| Being listened to | 81.3%likely range 77.4% to 84.7%, 95 answers | 85.2%likely range 82.0% to 87.8%, 97 answers |
| Care and concern | 79.1%likely range 75.1% to 82.6%, 98 answers | 82.3%likely range 78.9% to 85.2%, 96 answers |
| Confidence and trust | 88.7%likely range 85.5% to 91.3%, 97 answers | 94.3%likely range 92.0% to 95.9%, 95 answers |
| Involvement in decisions | 90.8%likely range 87.6% to 93.1%, 92 answers | 88.9%likely range 85.9% to 91.3%, 93 answers |
| Needs met | 85.7%likely range 82.2% to 88.7%, 94 answers | 87.5%likely range 84.4% to 90.0%, 94 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 86.0%likely range 72.7% to 93.4%, 43 patients | 85.4%likely range 72.8% to 92.8%, 48 patients |
| Children at 18 months | 82.9%likely range 68.7% to 91.5%, 41 patients | 97.1%likely range 85.5% to 99.5%, 35 patients |
| Children at 5 years | 87.3%likely range 76.0% to 93.7%, 55 patients | 81.6%likely range 68.6% to 90.0%, 49 patients |
| Women aged 25 to 49 | 66.2%likely range 62.6% to 69.6%, 704 patients | 60.9%likely range 57.0% to 64.6%, 631 patients |
| Women aged 50 to 64 | 80.5%likely range 75.5% to 84.7%, 287 patients | 70.0%likely range 63.9% to 75.4%, 243 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 3,791August 2026 | 3,524August 2026 |
| Primary care network | Havering North PCN | Havering North PCN |
| Phone | 01708 372021 | 01708 343281 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 98.8% good or very good82 answers, June 2026 |
| Appointments (one month) | 1,108 in August 2026Same day 63.3%; face to face 64.7% | 1,399 in August 2026Same day 33.8%; face to face 57.2% |
| Antibiotic items per STAR-PU (one year) | 0.83England 0.74, April 2025 to March 2026 | 0.77England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.0 qualified permanent1.0 including trainees and locums3,791 patients per permanent GP | 0.8 qualified permanent0.8 including trainees and locums |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.