Lewisham · Compare
Ico Health Group vs Novum Health Partnership
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Ico Health Group and Novum Health Partnership cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Ico Health GroupBR1 5EP | Novum Health PartnershipSE6 4JH |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 81.0likely range 73.8 to 86.3106 survey answers | 72.1likely range 59.9 to 79.5123 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 80.1%likely range 69.9% to 87.4%, 106 answers | 80.4%likely range 63.0% to 90.8%, 123 answers |
| Access (mean of the two below) | 83.1%likely range 78.3% to 86.9%Clearly higher | 52.6%likely range 48.2% to 56.8% |
| Appointments within two weeks of booking | 93.4%likely range 88.4% to 96.3%, 2,440 appointmentsClearly higher | 68.1%likely range 61.8% to 73.7%, 3,590 appointments |
| Calls answered by the practice | 72.8%likely range 64.6% to 79.7%, 2,731 callsClearly higher | 37.0%likely range 31.0% to 43.4%, 4,791 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 61.4%likely range 50.1% to 71.7%, 100 answers | 50.9%likely range 33.5% to 68.0%, 117 answers |
| Reception and admin team | 86.0%likely range 76.3% to 92.2%, 98 answers | 84.2%likely range 67.1% to 93.3%, 119 answers |
| Having a preferred professional | 35.8%likely range 26.1% to 46.8%, 106 answers | 21.9%likely range 10.8% to 39.5%, 123 answers |
| Seeing your preferred professional | 44.6%likely range 27.9% to 62.5%, 39 answers | 19.6%likely range 4.4% to 56.2%, 31 answers |
| Knowing the next step | 91.2%likely range 82.5% to 95.8%, 99 answers | 91.4%likely range 75.1% to 97.4%, 112 answers |
| Contacting the practice | 75.8%likely range 65.2% to 83.9%, 104 answers | 78.2%likely range 60.6% to 89.3%, 122 answers |
| Wait for an appointment | 69.4%likely range 57.6% to 79.2%, 90 answers | 54.7%likely range 35.8% to 72.3%, 103 answers |
| Being listened to | 88.1%likely range 78.9% to 93.6%, 102 answers | 83.0%likely range 65.7% to 92.5%, 120 answers |
| Care and concern | 89.0%likely range 80.0% to 94.3%, 101 answers | 84.4%likely range 67.3% to 93.4%, 120 answers |
| Confidence and trust | 94.5%likely range 86.9% to 97.8%, 102 answers | 90.2%likely range 74.1% to 96.7%, 118 answers |
| Involvement in decisions | 95.1%likely range 87.5% to 98.2%, 98 answers | 81.5%likely range 63.4% to 91.8%, 113 answers |
| Needs met | 95.0%likely range 87.5% to 98.1%, 101 answers | 89.8%likely range 73.9% to 96.5%, 121 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 76.6%likely range 66.0% to 84.7%, 77 patients | 84.0%likely range 78.6% to 88.2%, 225 patients |
| Children at 18 months | 62.1%likely range 50.1% to 72.9%, 66 patients | 75.7%likely range 69.5% to 81.0%, 210 patients |
| Children at 5 years | 60.0%likely range 50.4% to 68.9%, 105 patients | 72.9%likely range 66.6% to 78.3%, 221 patients |
| Women aged 25 to 49 | 60.8%likely range 58.5% to 63.0%, 1,775 patients | 59.4%likely range 58.0% to 60.9%, 4,197 patients |
| Women aged 50 to 64 | 74.6%likely range 71.7% to 77.2%, 948 patients | 72.7%likely range 70.5% to 74.7%, 1,726 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 9,537August 2026 | 19,757August 2026 |
| Primary care network | Ravensbourne PCN Ltd | Ravensbourne PCN Ltd |
| Phone | 020 36402090 | 020 71387150 |
| Friends and Family Test (its own feedback) | 90.0% good or very good239 answers, June 2026 | 83.7% good or very good49 answers, June 2026 |
| Appointments (one month) | 3,081 in August 2026Same day 33.9%; face to face 68.2% | 5,287 in August 2026Same day 18.1%; face to face 69.5% |
| Antibiotic items per STAR-PU (one year) | 0.86England 0.74, April 2025 to March 2026 | 0.48England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.5 qualified permanent3.5 including trainees and locums2,713 patients per permanent GP | 6.7 qualified permanent9.9 including trainees and locums2,958 patients per permanent GP |
| CQC rating (a separate source) | Good | Not Rated |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.