Reigate and Banstead · Compare
Holmhurst Medical Centre vs Hawthorns Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Holmhurst Medical Centre and Hawthorns Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Holmhurst Medical CentreRH1 2NP | Hawthorns SurgeryRH1 1DT |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 84.2likely range 78.3 to 88.0108 survey answers | 84.1likely range 78.6 to 87.9116 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 87.8%likely range 79.7% to 93.0%, 108 answers | 85.3%likely range 77.7% to 90.6%, 116 answers |
| Access (mean of the two below) | 75.6%likely range 70.8% to 79.8% | 81.0%likely range 77.1% to 84.1% |
| Appointments within two weeks of booking | 88.5%likely range 83.8% to 92.0%, 3,635 appointments | 90.1%likely range 84.7% to 93.7%, 2,640 appointments |
| Calls answered by the practice | 62.6%likely range 54.3% to 70.2%, 2,920 calls | 71.7%likely range 66.0% to 76.9%, 5,387 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 56.9%likely range 46.1% to 67.2%, 94 answers | 64.7%likely range 55.5% to 73.0%, 112 answers |
| Reception and admin team | 87.4%likely range 78.9% to 92.8%, 102 answers | 91.4%likely range 84.7% to 95.3%, 113 answers |
| Having a preferred professional | 20.1%likely range 13.3% to 29.4%, 108 answers | 32.8%likely range 24.9% to 41.9%, 115 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 44.3%likely range 29.5% to 60.1%, 39 answers |
| Knowing the next step | 96.6%likely range 90.6% to 98.8%, 105 answers | 82.1%likely range 74.0% to 88.0%, 116 answers |
| Contacting the practice | 86.5%likely range 78.1% to 92.0%, 107 answers | 77.0%likely range 68.5% to 83.8%, 115 answers |
| Wait for an appointment | 71.7%likely range 61.3% to 80.1%, 99 answers | 74.6%likely range 65.4% to 82.0%, 106 answers |
| Being listened to | 96.2%likely range 90.0% to 98.6%, 105 answers | 95.5%likely range 89.9% to 98.1%, 113 answers |
| Care and concern | 94.3%likely range 87.4% to 97.5%, 104 answers | 92.9%likely range 86.6% to 96.4%, 113 answers |
| Confidence and trust | 98.3%likely range 93.0% to 99.6%, 104 answers | 98.3%likely range 93.9% to 99.6%, 114 answers |
| Involvement in decisions | 95.0%likely range 88.2% to 98.0%, 100 answers | 94.8%likely range 88.9% to 97.6%, 110 answers |
| Needs met | 97.5%likely range 91.8% to 99.2%, 105 answers | 92.1%likely range 85.6% to 95.8%, 114 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.5%likely range 85.4% to 95.2%, 129 patients | 85.9%likely range 76.5% to 91.9%, 78 patients |
| Children at 18 months | 92.2%likely range 85.4% to 96.0%, 103 patients | 88.6%likely range 80.3% to 93.7%, 88 patients |
| Children at 5 years | 83.2%likely range 75.7% to 88.7%, 125 patients | 90.9%likely range 83.1% to 95.3%, 88 patients |
| Women aged 25 to 49 | 77.9%likely range 76.0% to 79.6%, 2,031 patients | 62.7%likely range 60.2% to 65.1%, 1,485 patients |
| Women aged 50 to 64 | 79.5%likely range 76.8% to 82.0%, 913 patients | 74.4%likely range 71.2% to 77.4%, 766 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 10,478August 2026 | 8,539August 2026 |
| Primary care network | Redhill Phoenix PCN | Redhill Phoenix PCN |
| Phone | 01737 647070 | 01737 762902 |
| Friends and Family Test (its own feedback) | 96.3% good or very good188 answers, June 2026 | 95.6% good or very good181 answers, June 2026 |
| Appointments (one month) | 4,694 in August 2026Same day 62.8%; face to face 81.5% | 3,639 in August 2026Same day 41.6%; face to face 78.8% |
| Antibiotic items per STAR-PU (one year) | 0.87England 0.74, April 2025 to March 2026 | 0.87England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.8 qualified permanent5.7 including trainees and locums2,787 patients per permanent GP | 5.4 qualified permanent7.5 including trainees and locums1,575 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.