Hounslow · Compare
Holly Road Medical Centre vs Glebe Street Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Holly Road Medical Centre and Glebe Street Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Holly Road Medical CentreW4 1NU | Glebe Street SurgeryW4 2BD |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 85.7likely range 81.7 to 88.693 survey answers | 81.6likely range 76.0 to 84.793 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 87.3%likely range 82.3% to 91.1%, 93 answers | 78.6%likely range 73.4% to 83.0%, 93 answers |
| Access (mean of the two below) | 81.9%likely range 75.0% to 85.9% | 88.5%likely range 74.1% to 90.3% |
| Appointments within two weeks of booking | 91.4%likely range 84.5% to 95.4%, 1,603 appointments | 98.0%likely range 83.6% to 99.8%, 392 appointments |
| Calls answered by the practice | Not in the grade: no phone data | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 86.6%likely range 81.3% to 90.6%, 89 answers | 55.1%likely range 49.0% to 61.0%, 88 answers |
| Reception and admin team | 92.3%likely range 87.9% to 95.2%, 91 answers | 85.1%likely range 80.4% to 88.9%, 90 answers |
| Having a preferred professional | 40.6%likely range 34.2% to 47.4%, 90 answers | 35.2%likely range 29.9% to 41.0%, 93 answers |
| Seeing your preferred professional | 75.6%likely range 65.0% to 83.8%, 35 answers | 24.3%likely range 16.9% to 33.5%, 35 answers |
| Knowing the next step | 89.8%likely range 84.9% to 93.2%, 90 answers | 80.0%likely range 74.8% to 84.3%, 91 answers |
| Contacting the practice | 87.8%likely range 82.7% to 91.5%, 91 answers | 74.3%likely range 68.8% to 79.2%, 91 answers |
| Wait for an appointment | 72.1%likely range 65.5% to 77.9%, 86 answers | 59.2%likely range 52.9% to 65.3%, 80 answers |
| Being listened to | 87.7%likely range 82.5% to 91.5%, 89 answers | 93.1%likely range 89.4% to 95.6%, 89 answers |
| Care and concern | 89.2%likely range 84.2% to 92.7%, 89 answers | 93.5%likely range 89.9% to 95.8%, 91 answers |
| Confidence and trust | 97.9%likely range 94.9% to 99.1%, 89 answers | 98.2%likely range 95.8% to 99.2%, 88 answers |
| Involvement in decisions | 95.2%likely range 91.2% to 97.4%, 83 answers | 97.5%likely range 94.6% to 98.8%, 80 answers |
| Needs met | 94.8%likely range 90.8% to 97.1%, 88 answers | 95.5%likely range 92.3% to 97.4%, 91 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.3%likely range 81.4% to 98.4%, 35 patients | 95.8%likely range 79.8% to 99.3%, 24 patients |
| Children at 18 months | 87.5%likely range 71.9% to 95.0%, 32 patients | 95.0%likely range 76.4% to 99.1%, 20 patients |
| Children at 5 years | 64.3%likely range 45.8% to 79.3%, 28 patients | 82.1%likely range 64.4% to 92.1%, 28 patients |
| Women aged 25 to 49 | 63.3%likely range 60.2% to 66.2%, 972 patients | 53.1%likely range 49.3% to 56.8%, 665 patients |
| Women aged 50 to 64 | 75.7%likely range 70.9% to 79.9%, 345 patients | 73.7%likely range 69.6% to 77.4%, 490 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,548August 2026 | 3,907August 2026 |
| Primary care network | Chiswick PCN | Chiswick PCN |
| Phone | 020 86301717 | 020 87474800 |
| Friends and Family Test (its own feedback) | 95.7% good or very good117 answers, June 2026 | 93.9% good or very good82 answers, June 2026 |
| Appointments (one month) | 1,689 in August 2026Same day 18.3%; face to face 83.0% | 1,455 in August 2026Same day 39.7%; face to face 54.7% |
| Antibiotic items per STAR-PU (one year) | 0.38England 0.74, April 2025 to March 2026 | 0.35England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.7 qualified permanent2.3 including trainees and locums2,624 patients per permanent GP | 1.9 qualified permanent1.9 including trainees and locums2,021 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.