Kensington and Chelsea · Compare
Holland Park Surgery vs Portland Road Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Holland Park Surgery and Portland Road Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Holland Park SurgeryW8 7RX | Portland Road PracticeW11 4LA |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 92.4likely range 79.5 to 96.483 survey answers | 84.6likely range 79.5 to 88.3128 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 92.4%likely range 74.1% to 98.1%, 83 answers | 83.7%likely range 76.7% to 88.9%, 128 answers |
| Access (mean of the two below) | 92.1%likely range 89.4% to 93.9% | 86.4%likely range 82.1% to 89.6% |
| Appointments within two weeks of booking | 97.1%likely range 94.1% to 98.6%, 3,637 appointmentsClearly higher | 88.9%likely range 82.8% to 93.0%, 2,269 appointments |
| Calls answered by the practice | 86.9%likely range 82.5% to 90.3%, 5,941 calls | 83.9%likely range 77.8% to 88.6%, 3,750 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 84.2%likely range 63.5% to 94.2%, 79 answers | 74.2%likely range 66.3% to 80.8%, 125 answers |
| Reception and admin team | 90.9%likely range 71.8% to 97.5%, 80 answers | 95.4%likely range 90.5% to 97.8%, 125 answers |
| Having a preferred professional | 36.1%likely range 19.6% to 56.8%, 83 answers | 41.2%likely range 33.3% to 49.5%, 127 answers |
| Seeing your preferred professional | 35.1%likely range 13.0% to 66.2%, 35 answers | 46.0%likely range 34.6% to 57.9%, 62 answers |
| Knowing the next step | 92.2%likely range 73.2% to 98.1%, 79 answers | 95.8%likely range 90.8% to 98.1%, 119 answers |
| Contacting the practice | 85.7%likely range 65.8% to 94.9%, 82 answers | 88.7%likely range 82.3% to 93.0%, 125 answers |
| Wait for an appointment | 85.4%likely range 64.5% to 95.0%, 76 answers | 74.9%likely range 66.8% to 81.6%, 118 answers |
| Being listened to | 92.8%likely range 74.0% to 98.3%, 79 answers | 84.4%likely range 77.4% to 89.5%, 128 answers |
| Care and concern | 94.2%likely range 75.7% to 98.8%, 78 answers | 86.2%likely range 79.4% to 91.0%, 126 answers |
| Confidence and trust | 99.0%likely range 82.9% to 100.0%, 79 answers | 93.4%likely range 88.0% to 96.5%, 125 answers |
| Involvement in decisions | 95.5%likely range 76.9% to 99.3%, 75 answers | 93.3%likely range 87.7% to 96.4%, 122 answers |
| Needs met | 94.2%likely range 76.0% to 98.8%, 80 answers | 97.1%likely range 92.8% to 98.9%, 126 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 84.0%likely range 76.4% to 89.5%, 119 patients | 84.6%likely range 73.9% to 91.4%, 65 patients |
| Children at 18 months | 76.3%likely range 67.8% to 83.0%, 118 patients | 70.8%likely range 58.8% to 80.4%, 65 patients |
| Children at 5 years | 61.8%likely range 52.5% to 70.4%, 110 patients | 56.1%likely range 45.3% to 66.3%, 82 patients |
| Women aged 25 to 49 | 51.6%likely range 49.8% to 53.4%, 2,949 patients | 53.0%likely range 50.7% to 55.3%, 1,769 patients |
| Women aged 50 to 64 | 65.8%likely range 63.2% to 68.2%, 1,364 patients | 67.8%likely range 64.9% to 70.6%, 1,032 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 13,297August 2026 | 8,937August 2026 |
| Primary care network | West-Hill Health PCN | West-Hill Health PCN |
| Phone | 020 72214334 | 020 77277711 |
| Friends and Family Test (its own feedback) | 87.7% good or very good106 answers, June 2026 | 93.3% good or very good89 answers, June 2026 |
| Appointments (one month) | 5,942 in August 2026Same day 56.9%; face to face 91.1% | 4,147 in August 2026Same day 47.5%; face to face 71.7% |
| Antibiotic items per STAR-PU (one year) | 0.44England 0.74, April 2025 to March 2026 | 0.51England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 9.1 qualified permanent11.2 including trainees and locums1,464 patients per permanent GP | 3.5 qualified permanent4.4 including trainees and locums2,520 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.