Fylde · Compare
Holland House Surgery vs Fernbank Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Holland House Surgery and Fernbank Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Holland House SurgeryFY8 5DZ | Fernbank SurgeryFY8 5DZ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 71.8likely range 62.6 to 79.2112 survey answers | 74.2likely range 63.9 to 82.0113 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 70.8%likely range 57.8% to 81.2%, 112 answers | 72.9%likely range 58.3% to 83.9%, 113 answers |
| Access (mean of the two below) | 73.9%likely range 69.2% to 77.8% | 77.0%likely range 72.5% to 80.7% |
| Appointments within two weeks of booking | 78.4%likely range 71.2% to 84.2%, 2,299 appointments | 79.3%likely range 72.1% to 85.0%, 2,316 appointments |
| Calls answered by the practice | 69.3%likely range 63.4% to 74.6%, 5,437 calls | 74.6%likely range 69.2% to 79.3%, 5,908 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 42.3%likely range 29.9% to 55.7%, 108 answers | 48.6%likely range 34.0% to 63.5%, 105 answers |
| Reception and admin team | 83.8%likely range 72.0% to 91.2%, 113 answers | 87.2%likely range 73.9% to 94.2%, 109 answers |
| Having a preferred professional | 26.8%likely range 16.9% to 39.6%, 114 answers | 22.3%likely range 12.5% to 36.6%, 113 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 81.7%likely range 69.0% to 89.9%, 105 answers | 89.3%likely range 76.1% to 95.6%, 104 answers |
| Contacting the practice | 58.4%likely range 45.3% to 70.5%, 112 answers | 69.9%likely range 54.7% to 81.7%, 107 answers |
| Wait for an appointment | 67.3%likely range 53.2% to 78.9%, 98 answers | 69.6%likely range 53.9% to 81.8%, 100 answers |
| Being listened to | 91.6%likely range 81.2% to 96.5%, 111 answers | 89.5%likely range 76.8% to 95.7%, 109 answers |
| Care and concern | 87.0%likely range 75.6% to 93.5%, 111 answers | 89.6%likely range 76.8% to 95.7%, 109 answers |
| Confidence and trust | 92.6%likely range 82.4% to 97.1%, 110 answers | 93.3%likely range 81.7% to 97.8%, 110 answers |
| Involvement in decisions | 90.5%likely range 79.1% to 96.0%, 100 answers | 92.4%likely range 80.2% to 97.3%, 107 answers |
| Needs met | 90.7%likely range 80.0% to 95.9%, 110 answers | 86.7%likely range 73.1% to 93.9%, 107 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.2%likely range 82.1% to 95.9%, 68 patients | 93.7%likely range 86.0% to 97.3%, 79 patients |
| Children at 18 months | 93.7%likely range 84.8% to 97.5%, 63 patients | 93.5%likely range 86.6% to 97.0%, 93 patients |
| Children at 5 years | 94.4%likely range 86.4% to 97.8%, 71 patients | 91.7%likely range 83.8% to 95.9%, 84 patients |
| Women aged 25 to 49 | 72.5%likely range 69.9% to 75.0%, 1,194 patients | 67.9%likely range 65.4% to 70.3%, 1,403 patients |
| Women aged 50 to 64 | 77.1%likely range 74.6% to 79.4%, 1,168 patients | 74.8%likely range 72.3% to 77.1%, 1,270 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 10,675August 2026 | 11,318August 2026 |
| Primary care network | Lytham St Annes PCN | Lytham St Annes PCN |
| Phone | 01253 655350 | 01253 957200 |
| Friends and Family Test (its own feedback) | 78.3% good or very good711 answers, June 2026 | 66.7% good or very good357 answers, June 2026 |
| Appointments (one month) | 4,719 in August 2026Same day 33.7%; face to face 85.1% | 4,353 in August 2026Same day 35.6%; face to face 76.8% |
| Antibiotic items per STAR-PU (one year) | 0.72England 0.74, April 2025 to March 2026 | 0.75England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.2 qualified permanent5.0 including trainees and locums2,566 patients per permanent GP | 5.7 qualified permanent5.7 including trainees and locums1,988 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.