Redditch · Compare
Hillview Medical Centre vs The Bridge Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Hillview Medical Centre’s Practice Grade is clearly higher than The Bridge Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Hillview Medical CentreB97 4RN | The Bridge SurgeryB97 4LA |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 90.3likely range 83.4 to 93.4107 survey answersClearly higher | 68.9likely range 63.5 to 73.7108 survey answers |
| Label (against the England average) | Clearly above the England average | No label |
| Patients who describe the practice as good | 92.9%likely range 83.1% to 97.2%, 107 answersClearly higher | 63.9%likely range 56.6% to 70.6%, 108 answers |
| Access (mean of the two below) | 84.1%likely range 80.5% to 86.8% | 80.3%likely range 74.9% to 84.6% |
| Appointments within two weeks of booking | 94.7%likely range 90.2% to 97.2%, 2,522 appointments | 87.7%likely range 81.3% to 92.0%, 2,236 appointments |
| Calls answered by the practice | 73.3%likely range 67.9% to 78.1%, 6,063 calls | 72.9%likely range 64.0% to 80.3%, 2,307 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 93.3%likely range 83.3% to 97.5%, 102 answers | 53.9%likely range 46.2% to 61.4%, 99 answers |
| Reception and admin team | 96.0%likely range 87.2% to 98.8%, 105 answers | 74.6%likely range 67.4% to 80.7%, 100 answers |
| Having a preferred professional | 35.3%likely range 24.1% to 48.5%, 106 answers | 35.0%likely range 28.3% to 42.3%, 108 answers |
| Seeing your preferred professional | 39.4%likely range 20.2% to 62.5%, 34 answers | 21.3%likely range 12.2% to 34.7%, 32 answers |
| Knowing the next step | 88.4%likely range 77.3% to 94.4%, 105 answers | 83.3%likely range 77.0% to 88.1%, 105 answers |
| Contacting the practice | 86.7%likely range 75.4% to 93.3%, 106 answers | 62.4%likely range 55.0% to 69.3%, 107 answers |
| Wait for an appointment | 80.5%likely range 67.9% to 88.9%, 102 answers | 70.6%likely range 62.8% to 77.4%, 91 answers |
| Being listened to | 86.1%likely range 74.6% to 92.9%, 106 answers | 81.7%likely range 75.1% to 86.9%, 101 answers |
| Care and concern | 91.5%likely range 81.1% to 96.4%, 105 answers | 86.6%likely range 80.5% to 91.0%, 100 answers |
| Confidence and trust | 95.8%likely range 86.8% to 98.7%, 105 answers | 96.3%likely range 92.2% to 98.3%, 101 answers |
| Involvement in decisions | 92.3%likely range 82.0% to 97.0%, 101 answers | 97.6%likely range 93.8% to 99.1%, 97 answers |
| Needs met | 94.1%likely range 84.5% to 97.9%, 105 answers | 96.9%likely range 93.0% to 98.6%, 104 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.6%likely range 83.9% to 94.7%, 117 patients | 86.0%likely range 72.7% to 93.4%, 43 patients |
| Children at 18 months | 92.9%likely range 86.0% to 96.5%, 98 patients | 87.2%likely range 74.8% to 94.0%, 47 patients |
| Children at 5 years | 90.8%likely range 84.3% to 94.8%, 120 patients | 87.5%likely range 75.3% to 94.1%, 48 patients |
| Women aged 25 to 49 | 73.7%likely range 71.6% to 75.7%, 1,773 patients | 73.1%likely range 70.1% to 76.0%, 886 patients |
| Women aged 50 to 64 | 77.1%likely range 74.3% to 79.6%, 998 patients | 76.5%likely range 72.5% to 80.2%, 469 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 11,117August 2026 | 5,523August 2026 |
| Primary care network | Redditch & Bromsgrove Kingfisher PCN | Redditch & Bromsgrove Kingfisher PCN |
| Phone | 01527 66511 | 01527 555600 |
| Friends and Family Test (its own feedback) | 95.6% good or very good297 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 4,367 in August 2026Same day 34.6%; face to face 71.4% | 3,332 in August 2026Same day 51.9%; face to face 36.8% |
| Antibiotic items per STAR-PU (one year) | 0.85England 0.74, April 2025 to March 2026 | 0.78England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.0 qualified permanent5.0 including trainees and locums2,212 patients per permanent GP | 1.8 qualified permanent2.6 including trainees and locums3,138 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.