Southampton · Compare
Hill Lane Surgery vs Walnut Tree Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Hill Lane Surgery and Walnut Tree Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Hill Lane SurgerySO15 5DD | Walnut Tree SurgerySO15 2HQ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 90.2likely range 85.1 to 93.1110 survey answers | 83.9likely range 80.5 to 86.796 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 91.7%likely range 84.7% to 95.6%, 110 answers | 83.7%likely range 79.7% to 87.1%, 96 answers |
| Access (mean of the two below) | 86.4%likely range 82.1% to 89.6% | 84.2%likely range 77.8% to 88.8% |
| Appointments within two weeks of booking | 84.8%likely range 78.0% to 89.8%, 2,172 appointments | 88.9%likely range 81.9% to 93.5%, 1,764 appointments |
| Calls answered by the practice | 87.9%likely range 82.7% to 91.7%, 4,187 calls | 79.4%likely range 68.6% to 87.2%, 1,478 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 91.2%likely range 83.9% to 95.4%, 102 answers | 77.9%likely range 73.0% to 82.1%, 82 answers |
| Reception and admin team | 97.6%likely range 92.4% to 99.3%, 108 answers | 94.7%likely range 91.9% to 96.6%, 93 answers |
| Having a preferred professional | 32.6%likely range 24.3% to 42.1%, 109 answers | 25.1%likely range 21.0% to 29.7%, 96 answers |
| Seeing your preferred professional | 77.9%likely range 63.5% to 87.7%, 47 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 94.5%likely range 88.0% to 97.5%, 104 answers | 95.8%likely range 93.2% to 97.4%, 92 answers |
| Contacting the practice | 94.7%likely range 88.4% to 97.6%, 108 answers | 90.3%likely range 86.8% to 92.9%, 93 answers |
| Wait for an appointment | 66.8%likely range 56.8% to 75.4%, 102 answers | 74.5%likely range 69.4% to 79.0%, 82 answers |
| Being listened to | 96.5%likely range 90.8% to 98.7%, 106 answers | 93.2%likely range 90.1% to 95.4%, 92 answers |
| Care and concern | 98.2%likely range 93.3% to 99.5%, 107 answers | 91.6%likely range 88.3% to 94.0%, 94 answers |
| Confidence and trust | 100.0%likely range 96.3% to 100.0%, 106 answers | 93.8%likely range 90.8% to 95.8%, 94 answers |
| Involvement in decisions | 100.0%likely range 96.2% to 100.0%, 103 answers | 93.5%likely range 90.4% to 95.6%, 90 answers |
| Needs met | 98.0%likely range 93.0% to 99.5%, 106 answers | 86.9%likely range 83.0% to 90.0%, 92 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 86.0%likely range 78.4% to 91.2%, 114 patients | 92.5%likely range 80.1% to 97.4%, 40 patients |
| Children at 18 months | 85.7%likely range 77.8% to 91.1%, 105 patients | 93.8%likely range 79.9% to 98.3%, 32 patients |
| Children at 5 years | 90.6%likely range 82.5% to 95.2%, 85 patients | 83.3%likely range 69.4% to 91.7%, 42 patients |
| Women aged 25 to 49 | 57.1%likely range 55.1% to 59.1%, 2,389 patients | 56.9%likely range 54.1% to 59.7%, 1,186 patients |
| Women aged 50 to 64 | 72.6%likely range 69.3% to 75.7%, 741 patients | 66.0%likely range 59.0% to 72.3%, 191 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 10,752August 2026 | 4,719August 2026 |
| Primary care network | Southampton West PCN | Southampton West PCN |
| Phone | 023 80223086 | 023 80333326 |
| Friends and Family Test (its own feedback) | 95.9% good or very good410 answers, June 2026 | 97.8% good or very good93 answers, June 2026 |
| Appointments (one month) | 4,147 in August 2026Same day 48.1%; face to face 60.5% | 3,673 in August 2026Same day 57.8%; face to face 89.6% |
| Antibiotic items per STAR-PU (one year) | 0.64England 0.74, April 2025 to March 2026 | 0.39England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.6 qualified permanent6.7 including trainees and locums1,911 patients per permanent GP | 2.1 qualified permanent2.1 including trainees and locums2,269 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.