Bromley · Compare
Highland Road Surgery vs Sundridge Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Sundridge Medical Centre’s Practice Grade is clearly higher than Highland Road Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Highland Road SurgeryBR1 4AD | Sundridge Medical CentreBR1 4HE |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 73.8likely range 69.4 to 77.6134 survey answers | 85.2likely range 82.1 to 87.6128 survey answersClearly higher |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 71.6%likely range 65.8% to 76.8%, 134 answers | 88.8%likely range 85.1% to 91.6%, 128 answersClearly higher |
| Access (mean of the two below) | 78.7%likely range 73.1% to 83.0% | 76.6%likely range 70.9% to 81.2% |
| Appointments within two weeks of booking | 79.4%likely range 70.7% to 86.0%, 1,613 appointments | 90.4%likely range 83.4% to 94.6%, 1,674 appointments |
| Calls answered by the practice | 77.8%likely range 70.9% to 83.5%, 3,466 calls | 62.7%likely range 53.6% to 71.0%, 2,379 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 69.0%likely range 62.9% to 74.6%, 124 answers | 71.3%likely range 66.4% to 75.7%, 126 answers |
| Reception and admin team | 89.9%likely range 85.5% to 93.0%, 129 answers | 89.5%likely range 85.9% to 92.3%, 126 answers |
| Having a preferred professional | 25.4%likely range 20.5% to 31.1%, 134 answers | 45.2%likely range 40.1% to 50.3%, 128 answers |
| Seeing your preferred professional | 47.6%likely range 36.0% to 59.5%, 36 answers | 63.3%likely range 55.8% to 70.2%, 61 answers |
| Knowing the next step | 81.0%likely range 75.6% to 85.4%, 128 answers | 92.5%likely range 89.3% to 94.8%, 125 answers |
| Contacting the practice | 71.6%likely range 65.8% to 76.8%, 133 answers | 85.9%likely range 82.0% to 89.2%, 127 answers |
| Wait for an appointment | 50.5%likely range 44.1% to 56.8%, 122 answers | 76.4%likely range 71.5% to 80.7%, 116 answers |
| Being listened to | 74.1%likely range 68.3% to 79.2%, 129 answers | 92.8%likely range 89.6% to 95.0%, 126 answers |
| Care and concern | 73.3%likely range 67.4% to 78.4%, 129 answers | 87.7%likely range 83.9% to 90.8%, 125 answers |
| Confidence and trust | 83.4%likely range 78.2% to 87.5%, 128 answers | 95.4%likely range 92.6% to 97.1%, 126 answers |
| Involvement in decisions | 85.5%likely range 80.4% to 89.4%, 122 answers | 91.9%likely range 88.5% to 94.3%, 122 answers |
| Needs met | 85.4%likely range 80.4% to 89.2%, 131 answers | 95.5%likely range 92.9% to 97.2%, 126 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.7%likely range 88.1% to 97.7%, 94 patients | 81.9%likely range 72.3% to 88.7%, 83 patients |
| Children at 18 months | 91.4%likely range 83.9% to 95.6%, 93 patients | 82.4%likely range 71.6% to 89.6%, 68 patients |
| Children at 5 years | 77.7%likely range 68.7% to 84.6%, 103 patients | 70.0%likely range 58.5% to 79.5%, 70 patients |
| Women aged 25 to 49 | 57.9%likely range 55.7% to 60.1%, 1,918 patients | 70.6%likely range 68.1% to 73.0%, 1,337 patients |
| Women aged 50 to 64 | 68.5%likely range 64.7% to 72.1%, 604 patients | 79.3%likely range 75.9% to 82.4%, 581 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 8,808August 2026 | 6,458August 2026 |
| Primary care network | Penge PCN | Penge PCN |
| Phone | 020 84602368 | 020 84668844 |
| Friends and Family Test (its own feedback) | 83.2% good or very good155 answers, June 2026 | 93.7% good or very good191 answers, June 2026 |
| Appointments (one month) | 1,980 in August 2026Same day 33.5%; face to face 69.4% | 1,777 in August 2026Same day 36.3%; face to face 86.8% |
| Antibiotic items per STAR-PU (one year) | 0.60England 0.74, April 2025 to March 2026 | 0.64England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.8 qualified permanent3.8 including trainees and locums2,343 patients per permanent GP | 2.5 qualified permanent4.2 including trainees and locums2,618 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.