Leicester · Compare
Highfields Medical Centre vs Heron GP Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Highfields Medical Centre and Heron GP Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Highfields Medical CentreLE5 3GH | Heron GP PracticeLE5 3GH |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 73.3likely range 65.3 to 79.9104 survey answers | 63.1likely range 48.9 to 75.668 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 68.4%likely range 57.2% to 77.8%, 104 answers | 58.3%likely range 38.3% to 75.9%, 68 answers |
| Access (mean of the two below) | 84.4%likely range 80.4% to 87.4%Clearly higher | 74.2%likely range 66.4% to 79.8% |
| Appointments within two weeks of booking | 96.9%likely range 92.1% to 98.9%, 1,802 appointmentsClearly higher | 83.7%likely range 75.9% to 89.3%, 1,773 appointments |
| Calls answered by the practice | 71.8%likely range 65.4% to 77.4%, 4,458 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 59.1%likely range 47.6% to 69.6%, 101 answers | 21.9%likely range 9.6% to 42.6%, 66 answers |
| Reception and admin team | 84.4%likely range 74.5% to 91.0%, 102 answers | 67.7%likely range 46.5% to 83.5%, 64 answers |
| Having a preferred professional | 48.6%likely range 37.6% to 59.8%, 103 answers | 36.4%likely range 19.8% to 56.9%, 67 answers |
| Seeing your preferred professional | 46.2%likely range 32.1% to 61.0%, 59 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 81.0%likely range 70.2% to 88.6%, 96 answers | 70.0%likely range 47.3% to 85.9%, 56 answers |
| Contacting the practice | 66.5%likely range 55.1% to 76.3%, 101 answers | 44.4%likely range 26.1% to 64.5%, 66 answers |
| Wait for an appointment | 57.2%likely range 45.0% to 68.5%, 90 answers | 35.9%likely range 17.7% to 59.5%, 51 answers |
| Being listened to | 80.1%likely range 69.5% to 87.7%, 100 answers | 76.9%likely range 55.2% to 90.0%, 61 answers |
| Care and concern | 78.2%likely range 67.4% to 86.2%, 101 answers | 72.8%likely range 51.0% to 87.3%, 61 answers |
| Confidence and trust | 84.5%likely range 74.2% to 91.1%, 97 answers | 81.1%likely range 59.5% to 92.6%, 60 answers |
| Involvement in decisions | 81.1%likely range 70.3% to 88.6%, 96 answers | 84.3%likely range 63.5% to 94.3%, 62 answers |
| Needs met | 76.1%likely range 64.9% to 84.6%, 97 answers | 72.1%likely range 49.5% to 87.2%, 57 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 93.1%likely range 87.0% to 96.5%, 116 patients | 81.6%likely range 73.5% to 87.6%, 114 patients |
| Children at 18 months | 89.3%likely range 82.2% to 93.8%, 112 patients | 79.7%likely range 71.5% to 85.9%, 118 patients |
| Children at 5 years | 86.8%likely range 79.9% to 91.6%, 129 patients | 78.4%likely range 70.1% to 85.0%, 116 patients |
| Women aged 25 to 49 | 57.2%likely range 54.9% to 59.4%, 1,851 patients | 52.8%likely range 50.6% to 55.1%, 1,868 patients |
| Women aged 50 to 64 | 76.4%likely range 73.1% to 79.5%, 679 patients | 56.8%likely range 52.9% to 60.6%, 629 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 9,380August 2026 | 9,607August 2026 |
| Primary care network | Leicester Central PCN | Leicester Central PCN |
| Phone | 0116 2616234 | 0116 2429450 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 75.2% good or very good113 answers, June 2026 |
| Appointments (one month) | 4,309 in August 2026Same day 36.9%; face to face 85.1% | 3,638 in August 2026Same day 35.9%; face to face 74.4% |
| Antibiotic items per STAR-PU (one year) | 0.46England 0.74, April 2025 to March 2026 | 0.40England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.7 qualified permanent3.7 including trainees and locums3,518 patients per permanent GP | 2.6 qualified permanent2.6 including trainees and locums3,695 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.