Wigan · Compare
High Street Surgery vs Golborne Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
High Street Surgery’s Practice Grade is clearly higher than Golborne Surgery’s: its likely range lies wholly above.
Side by side
| Measure | High Street SurgeryWA3 3GS | Golborne SurgeryWA3 3GS |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 84.8likely range 81.6 to 87.2132 survey answersClearly higher | 67.3likely range 62.5 to 71.681 survey answers |
| Label (against the England average) | Clearly above the England average | No label |
| Patients who describe the practice as good | 89.0%likely range 85.6% to 91.6%, 132 answersClearly higher | 61.5%likely range 55.5% to 67.3%, 81 answers |
| Access (mean of the two below) | 74.7%likely range 67.9% to 80.1% | 80.7%likely range 72.8% to 85.6% |
| Appointments within two weeks of booking | 74.7%likely range 64.1% to 83.0%, 1,194 appointments | 94.0%likely range 82.0% to 98.2%, 603 appointments |
| Calls answered by the practice | 74.5%likely range 66.2% to 81.4%, 2,581 calls | 67.4%likely range 57.1% to 76.2%, 1,860 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 81.1%likely range 76.9% to 84.8%, 120 answers | 60.6%likely range 54.3% to 66.6%, 76 answers |
| Reception and admin team | 91.3%likely range 88.2% to 93.7%, 129 answers | 75.7%likely range 70.1% to 80.6%, 80 answers |
| Having a preferred professional | 35.9%likely range 31.4% to 40.6%, 131 answers | 41.5%likely range 35.6% to 47.7%, 80 answers |
| Seeing your preferred professional | 68.6%likely range 60.6% to 75.6%, 47 answers | 36.7%likely range 27.9% to 46.5%, 33 answers |
| Knowing the next step | 92.2%likely range 89.1% to 94.4%, 123 answers | 70.5%likely range 64.4% to 75.9%, 75 answers |
| Contacting the practice | 86.5%likely range 82.9% to 89.5%, 129 answers | 60.2%likely range 54.0% to 66.0%, 79 answers |
| Wait for an appointment | 73.8%likely range 69.2% to 78.0%, 121 answers | 48.5%likely range 42.1% to 54.9%, 73 answers |
| Being listened to | 86.5%likely range 82.9% to 89.5%, 130 answers | 79.1%likely range 73.6% to 83.7%, 77 answers |
| Care and concern | 85.8%likely range 82.1% to 88.8%, 129 answers | 74.8%likely range 69.0% to 79.8%, 77 answers |
| Confidence and trust | 91.4%likely range 88.3% to 93.7%, 130 answers | 87.4%likely range 82.6% to 91.0%, 75 answers |
| Involvement in decisions | 89.0%likely range 85.5% to 91.8%, 122 answers | 88.1%likely range 83.3% to 91.7%, 72 answers |
| Needs met | 86.3%likely range 82.7% to 89.3%, 128 answers | 82.4%likely range 77.2% to 86.7%, 77 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 87.2%likely range 73.3% to 94.4%, 39 patients | 84.0%likely range 65.3% to 93.6%, 25 patients |
| Children at 18 months | 88.6%likely range 74.0% to 95.5%, 35 patients | 78.9%likely range 56.7% to 91.5%, 19 patients |
| Children at 5 years | 86.4%likely range 73.3% to 93.6%, 44 patients | 82.8%likely range 65.5% to 92.4%, 29 patients |
| Women aged 25 to 49 | 68.0%likely range 64.3% to 71.4%, 674 patients | 61.5%likely range 57.2% to 65.6%, 514 patients |
| Women aged 50 to 64 | 67.9%likely range 63.2% to 72.2%, 417 patients | 66.1%likely range 60.1% to 71.7%, 251 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,508August 2026 | 2,964August 2026 |
| Primary care network | Liga Wigan PCN | Liga Wigan PCN |
| Phone | 01942 481600 | 01942 481620 |
| Friends and Family Test (its own feedback) | 93.8% good or very good48 answers, June 2026 | 87.5% good or very good48 answers, June 2026 |
| Appointments (one month) | 1,251 in August 2026Same day 47.2%; face to face 90.4% | 1,181 in August 2026Same day 40.4%; face to face 60.0% |
| Antibiotic items per STAR-PU (one year) | 0.79England 0.74, April 2025 to March 2026 | 0.77England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.7 qualified permanent2.8 including trainees and locums2,662 patients per permanent GP | 0.0 qualified permanent0.3 including trainees and locums |
| CQC rating (a separate source) | – | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.