Wigan · Compare
High Street Surgery vs Family Medical Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
High Street Surgery’s Practice Grade is clearly higher than Family Medical Practice’s: its likely range lies wholly above.
Side by side
| Measure | High Street SurgeryWA3 3GS | Family Medical PracticeWA3 3GS |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 84.8likely range 81.6 to 87.2132 survey answersClearly higher | 78.1likely range 74.4 to 80.9117 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 89.0%likely range 85.6% to 91.6%, 132 answersClearly higher | 77.7%likely range 74.4% to 80.6%, 117 answers |
| Access (mean of the two below) | 74.7%likely range 67.9% to 80.1% | 78.9%likely range 69.2% to 85.2% |
| Appointments within two weeks of booking | 74.7%likely range 64.1% to 83.0%, 1,194 appointments | 83.2%likely range 67.7% to 92.2%, 531 appointments |
| Calls answered by the practice | 74.5%likely range 66.2% to 81.4%, 2,581 calls | 74.5%likely range 62.8% to 83.4%, 1,386 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 81.1%likely range 76.9% to 84.8%, 120 answers | 76.4%likely range 72.9% to 79.5%, 107 answers |
| Reception and admin team | 91.3%likely range 88.2% to 93.7%, 129 answers | 91.0%likely range 88.6% to 93.0%, 113 answers |
| Having a preferred professional | 35.9%likely range 31.4% to 40.6%, 131 answers | 38.7%likely range 35.1% to 42.4%, 117 answers |
| Seeing your preferred professional | 68.6%likely range 60.6% to 75.6%, 47 answers | 65.3%likely range 59.3% to 70.8%, 46 answers |
| Knowing the next step | 92.2%likely range 89.1% to 94.4%, 123 answers | 86.1%likely range 83.2% to 88.5%, 113 answers |
| Contacting the practice | 86.5%likely range 82.9% to 89.5%, 129 answers | 81.3%likely range 78.2% to 84.1%, 116 answers |
| Wait for an appointment | 73.8%likely range 69.2% to 78.0%, 121 answers | 72.6%likely range 68.9% to 76.0%, 106 answers |
| Being listened to | 86.5%likely range 82.9% to 89.5%, 130 answers | 89.2%likely range 86.6% to 91.3%, 114 answers |
| Care and concern | 85.8%likely range 82.1% to 88.8%, 129 answers | 88.6%likely range 86.0% to 90.8%, 114 answers |
| Confidence and trust | 91.4%likely range 88.3% to 93.7%, 130 answers | 93.3%likely range 91.1% to 94.9%, 113 answers |
| Involvement in decisions | 89.0%likely range 85.5% to 91.8%, 122 answers | 94.9%likely range 92.9% to 96.3%, 112 answers |
| Needs met | 86.3%likely range 82.7% to 89.3%, 128 answers | 93.8%likely range 91.8% to 95.4%, 115 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 87.2%likely range 73.3% to 94.4%, 39 patients | 95.7%likely range 79.0% to 99.2%, 23 patients |
| Children at 18 months | 88.6%likely range 74.0% to 95.5%, 35 patients | 86.7%likely range 70.3% to 94.7%, 30 patients |
| Children at 5 years | 86.4%likely range 73.3% to 93.6%, 44 patients | 79.3%likely range 61.6% to 90.2%, 29 patients |
| Women aged 25 to 49 | 68.0%likely range 64.3% to 71.4%, 674 patients | 73.7%likely range 69.7% to 77.4%, 498 patients |
| Women aged 50 to 64 | 67.9%likely range 63.2% to 72.2%, 417 patients | 65.4%likely range 59.1% to 71.2%, 234 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,508August 2026 | 3,087August 2026 |
| Primary care network | Liga Wigan PCN | Liga Wigan PCN |
| Phone | 01942 481600 | 01942 481638 |
| Friends and Family Test (its own feedback) | 93.8% good or very good48 answers, June 2026 | 95.5% good or very good44 answers, June 2026 |
| Appointments (one month) | 1,251 in August 2026Same day 47.2%; face to face 90.4% | 857 in August 2026Same day 27.0%; face to face 80.2% |
| Antibiotic items per STAR-PU (one year) | 0.79England 0.74, April 2025 to March 2026 | 0.78England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.7 qualified permanent2.8 including trainees and locums2,662 patients per permanent GP | 1.0 qualified permanent1.0 including trainees and locums3,087 patients per permanent GP |
| CQC rating (a separate source) | – | – |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.