Havering · Compare
High Street Surgery vs Dr Marks Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
High Street Surgery’s Practice Grade is clearly higher than Dr Marks Practice’s: its likely range lies wholly above.
Side by side
| Measure | High Street SurgeryRM11 3XT | Dr Marks PracticeRM1 2SH |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 79.4likely range 76.0 to 82.1108 survey answersClearly higher | 71.3likely range 66.1 to 75.790 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 76.8%likely range 73.0% to 80.2%, 108 answers | 72.6%likely range 66.5% to 77.9%, 90 answers |
| Access (mean of the two below) | 85.3%likely range 78.2% to 89.8%Clearly higher | 68.0%likely range 58.1% to 75.8% |
| Appointments within two weeks of booking | 93.3%likely range 84.1% to 97.3%, 936 appointmentsClearly higher | 71.4%likely range 55.0% to 83.6%, 542 appointments |
| Calls answered by the practice | 77.2%likely range 66.5% to 85.3%, 1,552 calls | 64.5%likely range 53.5% to 74.2%, 1,630 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 71.7%likely range 67.7% to 75.4%, 104 answers | 63.1%likely range 56.5% to 69.3%, 83 answers |
| Reception and admin team | 85.5%likely range 82.2% to 88.2%, 107 answers | 87.0%likely range 82.1% to 90.7%, 90 answers |
| Having a preferred professional | 44.4%likely range 40.1% to 48.6%, 105 answers | 41.0%likely range 34.9% to 47.5%, 90 answers |
| Seeing your preferred professional | 63.0%likely range 55.7% to 69.7%, 38 answers | 62.2%likely range 52.4% to 71.1%, 40 answers |
| Knowing the next step | 86.9%likely range 83.6% to 89.6%, 100 answers | 85.5%likely range 80.0% to 89.7%, 79 answers |
| Contacting the practice | 71.6%likely range 67.5% to 75.3%, 104 answers | 68.9%likely range 62.5% to 74.6%, 86 answers |
| Wait for an appointment | 75.5%likely range 71.5% to 79.1%, 98 answers | 64.2%likely range 57.4% to 70.4%, 80 answers |
| Being listened to | 81.6%likely range 78.0% to 84.7%, 102 answers | 90.7%likely range 86.1% to 93.9%, 85 answers |
| Care and concern | 76.5%likely range 72.6% to 80.0%, 102 answers | 87.2%likely range 82.1% to 91.0%, 85 answers |
| Confidence and trust | 92.9%likely range 90.3% to 94.8%, 101 answers | 95.8%likely range 92.2% to 97.8%, 84 answers |
| Involvement in decisions | 88.9%likely range 85.7% to 91.4%, 97 answers | 92.7%likely range 88.2% to 95.6%, 77 answers |
| Needs met | 89.7%likely range 86.7% to 92.1%, 101 answers | 93.2%likely range 88.9% to 96.0%, 79 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 100.0%likely range 89.6% to 100.0%, 33 patients | 81.6%likely range 68.6% to 90.0%, 49 patients |
| Children at 18 months | 91.8%likely range 80.8% to 96.8%, 49 patients | 67.2%likely range 55.3% to 77.2%, 67 patients |
| Children at 5 years | 93.3%likely range 78.7% to 98.2%, 30 patients | 80.4%likely range 67.5% to 89.0%, 51 patients |
| Women aged 25 to 49 | 77.9%likely range 74.4% to 81.1%, 594 patients | 54.3%likely range 50.9% to 57.7%, 814 patients |
| Women aged 50 to 64 | 85.2%likely range 80.5% to 89.0%, 271 patients | 64.7%likely range 58.9% to 70.1%, 275 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 3,439August 2026 | 3,936August 2026 |
| Primary care network | Havering Crest PCN | Havering Crest PCN |
| Phone | 01708 447747 | 01708 740244 |
| Friends and Family Test (its own feedback) | 95.5% good or very good88 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 1,102 in August 2026Same day 67.8%; face to face 32.8% | 839 in August 2026Same day 50.4%; face to face 75.9% |
| Antibiotic items per STAR-PU (one year) | 0.46England 0.74, April 2025 to March 2026 | 0.48England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.4 qualified permanent1.4 including trainees and locums2,366 patients per permanent GP | 1.6 qualified permanent1.6 including trainees and locums2,460 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.