North Somerset · Compare
Heywood Family Practice vs Harbourside Family Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Heywood Family Practice and Harbourside Family Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Heywood Family PracticeBS20 0DL | Harbourside Family PracticeBS20 7QA |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 83.4likely range 80.0 to 86.2104 survey answers | 85.9likely range 80.3 to 89.8107 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 85.4%likely range 80.9% to 89.0%, 104 answers | 84.6%likely range 76.7% to 90.1%, 107 answers |
| Access (mean of the two below) | 78.7%likely range 73.9% to 82.7% | 88.8%likely range 85.8% to 91.0%Clearly higher |
| Appointments within two weeks of booking | 84.4%likely range 78.5% to 89.0%, 2,802 appointments | 97.2%likely range 94.3% to 98.7%, 3,761 appointmentsClearly higher |
| Calls answered by the practice | 72.9%likely range 65.2% to 79.4%, 3,103 calls | 80.2%likely range 75.1% to 84.4%, 5,860 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 85.7%likely range 81.1% to 89.3%, 101 answers | 85.1%likely range 77.1% to 90.6%, 102 answers |
| Reception and admin team | 86.1%likely range 81.6% to 89.6%, 103 answers | 91.5%likely range 84.8% to 95.4%, 104 answers |
| Having a preferred professional | 23.2%likely range 18.7% to 28.4%, 104 answers | 16.7%likely range 10.9% to 24.7%, 107 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 91.3%likely range 87.5% to 94.0%, 103 answers | 94.1%likely range 87.8% to 97.2%, 100 answers |
| Contacting the practice | 86.4%likely range 82.0% to 89.9%, 103 answers | 87.4%likely range 79.9% to 92.4%, 105 answers |
| Wait for an appointment | 66.4%likely range 60.4% to 71.9%, 94 answers | 87.0%likely range 79.0% to 92.2%, 97 answers |
| Being listened to | 88.6%likely range 84.4% to 91.8%, 103 answers | 92.4%likely range 85.7% to 96.1%, 102 answers |
| Care and concern | 80.6%likely range 75.6% to 84.7%, 103 answers | 86.1%likely range 78.3% to 91.4%, 103 answers |
| Confidence and trust | 91.4%likely range 87.5% to 94.1%, 101 answers | 89.0%likely range 81.6% to 93.6%, 101 answers |
| Involvement in decisions | 95.9%likely range 92.8% to 97.7%, 96 answers | 94.7%likely range 88.4% to 97.6%, 96 answers |
| Needs met | 90.1%likely range 86.0% to 93.1%, 101 answers | 90.7%likely range 83.6% to 94.9%, 102 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 93.3%likely range 82.1% to 97.7%, 45 patients | 95.0%likely range 88.9% to 97.9%, 101 patients |
| Children at 18 months | 97.4%likely range 86.8% to 99.5%, 39 patients | 87.9%likely range 80.8% to 92.7%, 116 patients |
| Children at 5 years | 94.9%likely range 86.1% to 98.3%, 59 patients | 88.8%likely range 81.4% to 93.5%, 107 patients |
| Women aged 25 to 49 | 75.9%likely range 73.0% to 78.6%, 891 patients | 79.9%likely range 78.1% to 81.5%, 2,062 patients |
| Women aged 50 to 64 | 79.9%likely range 76.7% to 82.8%, 648 patients | 80.7%likely range 78.4% to 82.8%, 1,202 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,567August 2026 | 12,005August 2026 |
| Primary care network | Gordano Valley PCN | Gordano Valley PCN |
| Phone | 01275 372105 | 01275 868500 |
| Friends and Family Test (its own feedback) | 100.0% good or very good6 answers, June 2026 | 95.0% good or very good382 answers, June 2026 |
| Appointments (one month) | 3,632 in August 2026Same day 48.1%; face to face 75.6% | 5,253 in August 2026Same day 28.4%; face to face 59.7% |
| Antibiotic items per STAR-PU (one year) | 0.61England 0.74, April 2025 to March 2026 | 0.56England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.9 qualified permanent3.9 including trainees and locums1,682 patients per permanent GP | 5.1 qualified permanent7.0 including trainees and locums2,350 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.